Resonance CX Partners doesn't just improve customer service—we create symphonies of customer delight. We tune into the frequency of your customers' needs, amplifying what matters and filtering out the noise. Our approach combines behavioral psychology with cutting-edge technology to create customer experiences that resonate long after the interaction ends. Every touchpoint is an opportunity to create harmony between brand promise and customer expectation.

Industry: Outsourcing and Offshoring Consulting
Company Size: 11-50 employees

Resonance CX Partners

Savvy Admin PROD

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Online Vehicle Auction Platform

**Why Consider This Job Opportunity**

-  Salary up to $22.00 hourly

-  100% remote work with company-provided equipment

-  Clear, achievable performance goals with daily feedback to help you succeed

-  Collaborative, friendly virtual team where everyone's success matters

-  Comprehensive benefits package including medical, dental, vision, and 401k with company match

**What To Expect (Job Responsibilities)**

-  Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization

-  Communicate with vehicle owners to arrange for transport and assist with personal item removal

-  Utilize the "DeCode This" tool to search VINs and gather necessary vehicle information

-  Maintain accurate notes in the system about each vehicle and all interactions

-  Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily

**What Is Required (Qualifications)**

-  Minimum of one year office support experience in a customer service role

-  High school diploma or GED

-  Great communication skills, both verbal and written

-  Typing speed of 45 WPM and familiarity with basic 10-key

-  Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

**How To Stand Out (Preferred Qualifications)**

-  Bilingual skills are a plus

-  Strong attention to detail and excellent problem-solving skills

-  Ability to work occasional overtime

-  A professional virtual appearance with a quiet, distraction-free workspace

#OnlineAuction #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Call for Release - Customer Service Representative (Northeast) Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Travel and Hospitality

**Why Consider This Job Opportunity**

-  Salary up to $75,000 a year

-  Flexible scheduling with the option for part-time or full-time work

-  Remote work opportunity, allowing you to work from anywhere in the U.S.

-  Access to travel industry tools and resources, enhancing your professional skills

-  Performance-based earning potential along with travel-related perks and discounts

-  Comprehensive training and ongoing support to help you succeed

**What To Expect (Job Responsibilities)**

-  Assist clients with hotel research and booking to ensure a seamless travel experience

-  Provide accurate details on pricing, availability, and amenities to clients

-  Respond to client inquiries via phone, email, and chat with professionalism

-  Maintain organized client records for efficient service delivery

-  Participate in virtual training and team meetings to enhance your skills and knowledge

**What Is Required (Qualifications)**

-  Strong communication and customer service skills

-  Ability to work independently in a remote setting

-  Basic computer proficiency

-  Interest in travel and hospitality

-  Must be available for flexible scheduling

**How To Stand Out (Preferred Qualifications)**

-  Previous experience in customer service or the travel industry

-  Familiarity with hotel booking systems or travel-related software

-  Strong problem-solving skills and attention to detail

-  Ability to adapt to various customer needs and preferences

#TravelIndustry #CustomerService #RemoteWork #FlexibleScheduling #CareerOpportunity

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Remote Customer Service Representative - Hotel Bookings

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Mortgage and Real Estate Services

**Why Consider This Job Opportunity**

-  Salary up to $23.56 per hour

-  Comprehensive benefits package including medical, dental, vision, 401k, and PTO

-  Opportunity for career advancement and growth within the organization

-  Work remotely with flexibility

-  Supportive and inclusive work culture that celebrates diversity

-  Recognized as one of the Fortune 100 Best Companies to Work For® for eleven consecutive years

**What To Expect (Job Responsibilities)**

-  Interface with customers to resolve 1st and 2nd tier/escalation customer service calls and queries

-  Verify contacts and account information, and implement corrective actions for customer requests

-  Maintain and create logs, reports, records, and files related to customer issues

-  Investigate, coordinate, and track a wide range of customer problems to ensure resolution

-  Handle order fulfillment, including receiving orders, reconciling information, and updating systems

**What Is Required (Qualifications)**

-  High School diploma or equivalent required

-  Minimum of 2 years of related customer service experience

-  General knowledge of assigned area's products and customer service activities

-  Proficient in MS Office and able to navigate computerized data entry systems

-  Strong verbal and written communication skills

**How To Stand Out (Preferred Qualifications)**

-  Experience in a call center environment

-  Familiarity with mortgage or real estate industry practices

-  Proven problem-solving skills and attention to detail

-  Ability to adapt in a fast-paced environment

#MortgageServices #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Customer Service Representative (remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Health Insurance Services

**Why Consider This Job Opportunity**

-  Salary of $17.00/hr., with $19.00/hr. for Spanish bilingual candidates, plus performance incentives

-  Opportunity for career advancement and growth within the organization

-  Flexible work environment with the convenience of working from home

-  Paid training provided to ensure success in the role

-  Supportive and collaborative team environment

-  401K match and individual coverage HRA (ICHRA) offered

**What To Expect (Job Responsibilities)**

-  Handle inbound and outbound calls, delivering exceptional customer service

-  Manage customer accounts and provide technical support as needed

-  Perform application data entry and respond to online chat inquiries

-  Interpret and adhere to defined procedures and policies while problem-solving

-  Maintain effective time and task management, prioritizing multiple responsibilities

**What Is Required (Qualifications)**

-  Must be 18 years of age or older

-  Completion of a background check and drug test within 3 days

-  Dedicated, private, and secure workspace with a personal device that has a functioning camera

-  Minimum internet speed of 35 mb/s with a hard-wired ethernet connection

-  Moderate to advanced computer skills and excellent verbal and written communication skills

**How To Stand Out (Preferred Qualifications)**

-  Previous experience in customer support or technical support roles

-  Familiarity with group and/or individual health insurance or the Affordable Care Act

-  Experience in a call center environment

-  Knowledge of CRM systems and practices

-  Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #SupportiveEnvironment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Call Center Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

**Why Consider This Job Opportunity**

-  Salary up to $31.30 per hour

-  Eligible for bonuses, commissions, or short-term incentive programs in addition to base pay

-  Comprehensive benefits package including medical, dental, and vision coverage

-  Paid time off and retirement savings options available

-  Opportunity to work in a supportive and compassionate environment

-  Flexible schedule with a remote work option

**What To Expect (Job Responsibilities)**

-  Provide empathetic support to members, ensuring their healthcare needs are met

-  Build trusting relationships with members to understand and address their needs

-  Anticipate and respond to customer inquiries effectively

-  Review member claim history for accurate tracking of benefits

-  Maintain financial data as required and explain member rights and responsibilities

**What Is Required (Qualifications)**

-  Minimum of 1 year of experience in a healthcare or call center environment

-  Proficient in Microsoft Office products, specifically Excel, Outlook, and Word

-  High School Diploma or GED required

**How To Stand Out (Preferred Qualifications)**

-  Previous experience in Behavioral Health, Medical, or Insurance

-  Experience working remotely in a home office setting

#HealthcareServices #CustomerService #RemoteWork #CompetitivePay #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Technology

**Why Consider This Job Opportunity**

-  Salary up to $41,600 per year, with potential adjustments based on experience

-  Fully remote role with the flexibility to work from anywhere within the U.S.

-  Generous, flexible vacation policy along with a 401(k) employer match

-  Comprehensive health benefits and educational assistance available

-  Opportunities for career advancement through various leadership and technical development academies

-  Supportive, mission-driven culture where teamwork and accountability are valued

**What To Expect (Job Responsibilities)**

-  Handle inbound calls, providing professional and accurate assistance to members, providers, and partners

-  Research and resolve inquiries in a timely manner using multiple systems and resources

-  Document all call interactions clearly and accurately

-  Manage multiple responsibilities simultaneously, including taking calls and navigating systems

-  Contribute to a positive and performance-driven team culture

**What Is Required (Qualifications)**

-  Minimum of 2 years of customer service experience, preferably in a call center or healthcare setting

-  Strong written and verbal communication skills

-  Proficiency in Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)

-  Detail-oriented with a problem-solving mindset and eagerness to learn

-  Prior remote/work-from-home experience is a plus

**How To Stand Out (Preferred Qualifications)**

-  Experience in Medicaid or insurance is a plus, but not required

#HealthcareTechnology #RemoteWork #CustomerService #CareerGrowth #FlexibleBenefits

#ResonanceCXPartners

Call Center Representative- Reno, Nevada- Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Mortgage Services

**Why Consider This Job Opportunity**

-  Opportunity for career advancement and growth within the organization

-  Supportive and collaborative work environment

-  Chance to provide exceptional customer service and build positive relationships with clients

-  Work in a fast-paced environment that fosters learning and development

-  Regular and punctual attendance is valued, promoting a reliable work culture

**What To Expect (Job Responsibilities)**

-  Answer inbound and make outbound calls, responding to customer requests within set timeframes

-  Provide knowledgeable assistance by pulling up loan information and delivering accurate information to customers

-  Meet deadlines while multitasking and providing verbal and written responses to customer inquiries

-  Work as part of a dedicated team to explain policies and procedures and find effective solutions for customers

-  Maintain confidentiality and data security while assisting customers with their queries

**What Is Required (Qualifications)**

-  High School Graduate or GED

-  0-1 years of related work experience

-  Must possess top-notch communication skills, both verbal and written

-  Ability to multitask and thrive in a fast-paced work environment

-  Regular and punctual attendance required

**How To Stand Out (Preferred Qualifications)**

-  Previous experience in a customer service role is a plus

-  Familiarity with mortgage or financial services is beneficial

-  Strong problem-solving skills and a positive attitude

-  Ability to learn quickly and adapt to new processes

-  Experience with handling confidential information

#MortgageServices #CustomerSuccess #CareerOpportunity #CustomerService #FastPacedEnvironment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Customer Success Agent - Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service Call Center

**Why Consider This Job Opportunity**

-  Salary up to $14 an hour, with an additional $1/hour for night and weekend shifts

-  Paid training typically lasts 2-5 days

-  Flexible work hours with shifts available between 8:00 AM - 8:00 PM (EST)

-  Opportunity to work from home in various states with your own equipment

-  Commitment to diversity and equal opportunity employment

**What To Expect (Job Responsibilities)**

-  Manage a large volume of inbound calls efficiently and professionally

-  Utilize communication scripts to handle various customer inquiries

-  Identify customer needs, clarify information, and provide solutions

-  Access company and client resources to accurately address calls

-  Upsell products when opportunities arise while maintaining professionalism

**What Is Required (Qualifications)**

-  Minimum 3-6 months of customer service or support experience

-  Basic computer skills and ability to work independently

-  Strong phone and verbal communication skills with active listening abilities

-  Must be at least 18 years of age

-  Background check applicable with state and federal laws will be required

**How To Stand Out (Preferred Qualifications)**

-  Previous call center or office experience

-  Quick learning ability and adaptability to change tasks efficiently

-  Experience with upselling products in previous roles

#CustomerService #RemoteWork #Diversity #ProfessionalDevelopment #WorkFromHome

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Customer Service - Temporary Mon-Fri

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Revenue Cycle Management

**Why Consider This Job Opportunity**

-  Opportunity for career advancement and growth within the organization

-  Work remotely or from the employer's office in Marshfield, WI

-  Paid Medical insurance with personalized assistance to select from qualified marketplace options

-  Generous PTO (3 weeks per year) plus holiday pay and benefits after three months of employment

-  Annual discretionary bonus with the option to deposit some or all into a 401K

-  Supportive work environment focused on employee development and success

**What To Expect (Job Responsibilities)**

-  Handle inbound and outbound calls to resolve complex billing and insurance inquiries

-  Provide answers to billing and insurance questions, including deductibles, co-pays, and claim disputes

-  Review financial information and recommend payment options in line with client guidelines

-  Manage objections and concerns from consumers effectively

-  Document account information accurately and maintain understanding of account requirements

**What Is Required (Qualifications)**

-  High School Diploma or equivalent (i.e., GED) required

-  Prior work experience in a call center and healthcare customer service setting preferred

-  Familiarity with medical billing and coding preferred

-  Ability to communicate clearly and use proper grammar in verbal and written communication

-  Reliable and responsible, with effective time management skills in a remote work environment

**How To Stand Out (Preferred Qualifications)**

-  Experience with Artiva and Cerner Soarian applications preferred; EPIC knowledge is a plus

-  Prior work experience in a medical office or understanding of health insurance is preferred

-  Prior supervisory experience is welcomed in this growing company

#HealthcareRevenueCycle #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Healthcare Customer Service Representative (Remote, GA)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service Solutions

**Why Consider This Job Opportunity**

-  Salary up to $14.00 per hour

-  Night differential of $1.50 per hour for hours worked between 6 PM to 6 AM EST

-  Weekend day differential of $1.00 per hour for Saturday and Sunday shifts

-  Opportunity to earn up to an additional $350 per month through performance-based incentives

-  Comprehensive benefits package including health insurance, retirement savings plan, and paid time off

-  Work from home flexibility with full-time employment in a supportive environment

**What To Expect (Job Responsibilities)**

-  Manage a high volume of inbound calls in a fast-paced environment

-  Actively listen to customer needs and provide clear, accurate information

-  Access cardholder accounts to assist with inquiries regarding transactions and account statuses

-  Process transactions efficiently via web-based applications and handle research requests

-  Maintain in-depth knowledge of company and client programs, policies, and technology

**What Is Required (Qualifications)**

-  Must be at least 18 years old and possess a High School Diploma or equivalent

-  Minimum of 6 months of customer service, call center, or dispatch experience

-  Ability to complete a background check, credit check, and security fingerprinting

-  Compliance with camera requirements for meetings and training

-  Must have a reliable high-speed internet connection and a dedicated workspace

**How To Stand Out (Preferred Qualifications)**

-  1+ years of previous call center experience

#CustomerService #RemoteWork #CareerGrowth #CompetitivePay #IncentivesAvailable

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Legal Technology

**Why Consider This Job Opportunity**

-  Salary up to $27.00 per hour

-  Opportunity for career advancement and growth within the organization

-  Work remotely based in Pacific Time

-  Comprehensive benefits package including 401(k) match, medical, dental, and vision insurance

-  20 days of paid time off (PTO) and 11 paid holidays

-  Supportive work environment that values work/life balance and employee well-being

**What To Expect (Job Responsibilities)**

-  Develop a comprehensive understanding of legal tech solutions and share knowledge with clients

-  Provide exceptional customer support, troubleshooting software issues, and guiding clients in using products

-  Handle and resolve customer concerns promptly to ensure high satisfaction and retention

-  Maintain accurate records of client interactions and support requests

-  Collect customer feedback to help improve products and services continually

**What Is Required (Qualifications)**

-  Minimum 2 years of customer support experience, including phone, email, and chat

-  Strong communication and interpersonal skills

-  Proficient in Microsoft Office products

-  Ability to quickly learn new technology and software

-  Knowledge of the legal services industry is preferred

**How To Stand Out (Preferred Qualifications)**

-  Previous experience providing customer service and technical support for a software company

-  Familiarity with CRM systems such as Salesforce or Zendesk

#LegalTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Commercial Finance

**Why Consider This Job Opportunity**

-  Competitive base salary

-  Performance-based company bonuses

-  100% remote work flexibility

-  Comprehensive medical, dental, and vision insurance with subsidized premium plans

-  15 days of flexible PTO, 8 paid national holidays, and separate paid sick leave

-  401(k) plan with a 4% company match

**What To Expect (Job Responsibilities)**

-  Respond promptly and professionally to customer inquiries via phone, email, and chat

-  Schedule appointments and consultations for prospective borrowers and brokers

-  Educate clients on commercial lending programs, criteria, and application processes

-  Assist clients with status updates on ongoing commercial loan applications and document submissions

-  Gather feedback from clients post-closing to enhance service delivery and overall funding journey

**What Is Required (Qualifications)**

-  Minimum 1 year of experience in customer service, client support, or front-office role

-  Experience working productively in a remote workspace with minimal oversight

-  Exceptional verbal and written communication skills with a professional phone presence

-  Strong organizational skills and ability to manage multiple client conversations simultaneously

-  Proficiency with modern workplace technology, including CRM platforms and Microsoft Office Suite

**How To Stand Out (Preferred Qualifications)**

-  Associate's or Bachelor's degree is a plus

#CommercialFinance #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance Services

**Why Consider This Job Opportunity**

-  Competitive pay ranging from $18 to $22 per hour, depending on location, experience, skills, and job-related knowledge

-  Opportunity for career advancement and growth within the organization

-  Comprehensive benefits including medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays

-  Remote work opportunity with a flexible work environment

-  Supportive and collaborative work culture focused on service excellence

**What To Expect (Job Responsibilities)**

-  Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews

-  Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms

-  Research, resolve, and clearly communicate customer inquiries in accordance with established service standards

-  Review and process applications, binders, endorsements, and other documentation required for policy issuance

-  Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work

**What Is Required (Qualifications)**

-  High school diploma or equivalent

-  Strong written and verbal communication skills, with confidence handling customer interactions

-  Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them

-  Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools

-  Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity

**How To Stand Out (Preferred Qualifications)**

-  Experience in commercial insurance or related customer service roles

-  Familiarity with workers' compensation insurance

#InsuranceServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay

#ResonanceCXPartners

Customer Service Representative CSR - remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Pest Control Services

**Why Consider This Job Opportunity**

-  Benefits start on day one for full-time colleagues with no waiting period

-  Opportunity for career advancement and growth within the organization

-  Competitive pay with performance incentives available

-  Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance

-  Flexible work-life balance with vacation days, sick days, and company-paid holidays

-  Supportive and collaborative work environment focused on employee well-being

**What To Expect (Job Responsibilities)**

-  Handle customer calls and correspondence for service, scheduling, and billing inquiries

-  Cultivate and maintain ongoing customer relationships to generate revenue

-  Utilize a computerized system for identifying customer needs and tracking contacts

-  Communicate with branch personnel to resolve service and scheduling issues

-  Provide support to technicians through incoming calls

**What Is Required (Qualifications)**

-  Minimum of 2 years of customer service experience

-  High school diploma or GED

-  Basic knowledge of Microsoft Word, Excel, and Windows

-  Ability to type at least 36 words per minute

-  Must be dependable and consistently punctual for all scheduled shifts

**How To Stand Out (Preferred Qualifications)**

-  Good verbal, written, and interpersonal communication skills

-  Ability to work in a fast-paced environment and solve problems effectively

-  Flexibility to work weekends and holidays as required

-  A private home office suitable for remote work during scheduled shifts

-  High-speed broadband internet connection with the ability to hardwire via Ethernet

#PestControl #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Customer Service Representative (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service Solutions

**Why Consider This Job Opportunity**

-  Remote work opportunity for candidates residing in Orlando, FL, or nearby cities

-  Opportunity for career advancement within a reputable employer

-  Work in a fast-paced, dynamic environment with a focus on service excellence

-  Engage in meaningful work supporting client operations

-  Collaborative and supportive team atmosphere

**What To Expect (Job Responsibilities)**

-  Answer and track incoming calls, ensuring effective communication with clients

-  Prepare and submit accurate, detailed reports in government systems

-  Record all details meticulously in accordance with established procedures

-  Conduct database and open-source research to support client needs

-  Route and escalate calls appropriately as needed

**What Is Required (Qualifications)**

-  Minimum of 3 years of experience in a call center environment

-  High school diploma or equivalent required; Associate's Degree preferred

-  Proven ability to multitask while communicating and inputting data

-  Strong written and verbal communication skills essential

-  Proficiency with telephony systems, CRMs, and Microsoft Office Suite

**How To Stand Out (Preferred Qualifications)**

-  Experience in handling sensitive information effectively

#CustomerService #RemoteWork #CareerAdvancement #FastPacedEnvironment #ServiceExcellence

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Remote Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Call Center

**Why Consider This Job Opportunity**

-  Salary up to $16.00 per hour

-  Health benefits, including medical, dental, and vision, available on the first day of employment

-  Paid time off accrued after 180 days of employment

-  Opportunity for career advancement and growth within the organization

-  Supportive team environment that values empathy and customer service

-  Flexible work schedule with hours available Monday-Sunday, 8:00 AM - 10:00 PM EST

**What To Expect (Job Responsibilities)**

-  Manage a high volume of incoming calls from customers regarding healthcare coverage

-  Navigate multiple computer systems simultaneously while assisting customers

-  Verify coverage, copays, and coinsurances for medical services and medications

-  Locate pharmacies and providers within the member's network

-  Review pharmacy claim status and respond to customer inquiries

**What Is Required (Qualifications)**

-  High school diploma, GED, or college degree

-  Minimum of 6 months of customer service experience

-  Successful completion of a customer service assessment and typing test

-  Must complete a mandatory paid training program with 100% attendance

-  Successful completion of a background check is required for this position

**How To Stand Out (Preferred Qualifications)**

-  Experience in a healthcare-related customer service role

-  Familiarity with computer navigation and multiple system management

-  Strong problem-solving skills and ability to work in a fast-paced environment

-  Excellent communication skills and a passion for helping others

#Healthcare #CustomerService #CallCenter #CareerOpportunity #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Remote Healthcare Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Call Center Operations

**Why Consider This Job Opportunity**

-  Opportunity for career advancement and growth within the organization

-  Remote position with flexibility for candidates residing in Las Vegas, NV, or nearby cities

-  Supportive and collaborative work environment

-  Chance to work with a reputable employer focused on service excellence

-  Competitive pay with the potential for bonuses based on performance

**What To Expect (Job Responsibilities)**

-  Answer and track incoming calls, ensuring effective communication

-  Prepare and submit accurate, detailed reports in government systems

-  Accurately record all details in accordance with established procedures

-  Conduct database and open-source research to support operations

-  Route and escalate calls appropriately to ensure efficient resolution

**What Is Required (Qualifications)**

-  Minimum of 3 years of experience in a call center environment

-  High school diploma or equivalent is required; Associate's Degree preferred

-  Proven ability to multitask while communicating and inputting data

-  Strong written and verbal communication skills

-  Proficiency with telephony systems, CRMs, and Microsoft Office Suite

**How To Stand Out (Preferred Qualifications)**

-  Experience in handling sensitive information in a professional setting

-  Additional experience with government systems or regulations

#CallCenter #RemoteWork #CustomerService #CareerOpportunity #ServiceExcellence

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

#ResonanceCXPartners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Radiology Services

**Why Consider This Job Opportunity**

-  Compensation rate of $18/hr

-  Flexible remote work opportunity within the CST time zone

-  Competitive benefits package with eligibility starting the month after hire

-  Opportunities for professional development and career growth

-  Generous PTO plans and paid holidays

-  Recognized as a Great Place to Work for five consecutive years

**What To Expect (Job Responsibilities)**

-  Manage patient scheduling for radiology appointments and obtain necessary insurance information

-  Answer multi-line phone calls for multiple locations and handle incoming faxes

-  Send out medical records as required

-  Exercise judgment and make decisions in a fast-paced environment

-  Deliver excellent customer service and communicate effectively with patients, physicians, and staff

**What Is Required (Qualifications)**

-  Background in healthcare preferred

-  Experience with eClinicalWorks Practice Management System preferred

-  Ability to work in a fast-paced, high productivity environment

-  Exceptional communication skills for interaction with patients and team members

-  Detail-oriented with strong multitasking abilities

**How To Stand Out (Preferred Qualifications)**

-  Experience in a similar role within a healthcare setting

-  Familiarity with insurance processes and medical record management

-  Strong technical skills in using scheduling software

-  Proven track record of providing excellent customer service

-  Ability to adapt to new technologies and tools in radiology

#RadiologyServices #HealthcareJobs #RemoteWork #CareerGrowth #GreatPlaceToWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

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