Call Center Remote Customer Service Representative
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Health Insurance Services
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #SupportiveEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
Employer Industry: Health Insurance Services
Why Consider This Job Opportunity
- Salary of $17.00/hr., with $19.00/hr. for Spanish bilingual candidates, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Flexible work environment with the convenience of working from home
- Paid training provided to ensure success in the role
- Supportive and collaborative team environment
- 401K match and individual coverage HRA (ICHRA) offered
What To Expect (Job Responsibilities)
- Handle inbound and outbound calls, delivering exceptional customer service
- Manage customer accounts and provide technical support as needed
- Perform application data entry and respond to online chat inquiries
- Interpret and adhere to defined procedures and policies while problem-solving
- Maintain effective time and task management, prioritizing multiple responsibilities
What Is Required (Qualifications)
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a personal device that has a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and excellent verbal and written communication skills
How To Stand Out (Preferred Qualifications)
- Previous experience in customer support or technical support roles
- Familiarity with group and/or individual health insurance or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #SupportiveEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
Skills
Customer ServiceAdministrative and Support Services