Customer Service Representative CSR - remote
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Insurance Services
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#InsuranceServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay
#ResonanceCXPartners
Employer Industry: Insurance Services
Why Consider This Job Opportunity
- Competitive pay ranging from $18 to $22 per hour, depending on location, experience, skills, and job-related knowledge
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays
- Remote work opportunity with a flexible work environment
- Supportive and collaborative work culture focused on service excellence
What To Expect (Job Responsibilities)
- Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews
- Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Research, resolve, and clearly communicate customer inquiries in accordance with established service standards
- Review and process applications, binders, endorsements, and other documentation required for policy issuance
- Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
What Is Required (Qualifications)
- High school diploma or equivalent
- Strong written and verbal communication skills, with confidence handling customer interactions
- Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
- Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools
- Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity
How To Stand Out (Preferred Qualifications)
- Experience in commercial insurance or related customer service roles
- Familiarity with workers' compensation insurance
#InsuranceServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay
#ResonanceCXPartners
Skills
Customer ServiceIT Services and IT Consulting