Call Center Representative- Reno, Nevada- Remote
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Technology
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#HealthcareTechnology #RemoteWork #CustomerService #CareerGrowth #FlexibleBenefits
#ResonanceCXPartners
Employer Industry: Healthcare Technology
Why Consider This Job Opportunity
- Salary up to $41,600 per year, with potential adjustments based on experience
- Fully remote role with the flexibility to work from anywhere within the U.S.
- Generous, flexible vacation policy along with a 401(k) employer match
- Comprehensive health benefits and educational assistance available
- Opportunities for career advancement through various leadership and technical development academies
- Supportive, mission-driven culture where teamwork and accountability are valued
What To Expect (Job Responsibilities)
- Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
- Research and resolve inquiries in a timely manner using multiple systems and resources
- Document all call interactions clearly and accurately
- Manage multiple responsibilities simultaneously, including taking calls and navigating systems
- Contribute to a positive and performance-driven team culture
What Is Required (Qualifications)
- Minimum of 2 years of customer service experience, preferably in a call center or healthcare setting
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
- Detail-oriented with a problem-solving mindset and eagerness to learn
- Prior remote/work-from-home experience is a plus
How To Stand Out (Preferred Qualifications)
- Experience in Medicaid or insurance is a plus, but not required
#HealthcareTechnology #RemoteWork #CustomerService #CareerGrowth #FlexibleBenefits
#ResonanceCXPartners
Skills
Customer ServiceTelephone Call Centers