Remote Healthcare Call Center Representative
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Call Center
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#Healthcare #CustomerService #CallCenter #CareerOpportunity #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Healthcare Call Center
Why Consider This Job Opportunity
- Salary up to $16.00 per hour
- Health benefits, including medical, dental, and vision, available on the first day of employment
- Paid time off accrued after 180 days of employment
- Opportunity for career advancement and growth within the organization
- Supportive team environment that values empathy and customer service
- Flexible work schedule with hours available Monday-Sunday, 8:00 AM - 10:00 PM EST
What To Expect (Job Responsibilities)
- Manage a high volume of incoming calls from customers regarding healthcare coverage
- Navigate multiple computer systems simultaneously while assisting customers
- Verify coverage, copays, and coinsurances for medical services and medications
- Locate pharmacies and providers within the member's network
- Review pharmacy claim status and respond to customer inquiries
What Is Required (Qualifications)
- High school diploma, GED, or college degree
- Minimum of 6 months of customer service experience
- Successful completion of a customer service assessment and typing test
- Must complete a mandatory paid training program with 100% attendance
- Successful completion of a background check is required for this position
How To Stand Out (Preferred Qualifications)
- Experience in a healthcare-related customer service role
- Familiarity with computer navigation and multiple system management
- Strong problem-solving skills and ability to work in a fast-paced environment
- Excellent communication skills and a passion for helping others
#Healthcare #CustomerService #CallCenter #CareerOpportunity #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Skills
Customer ServiceTelephone Call Centers