Customer Support Specialist
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Commercial Finance
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#CommercialFinance #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Commercial Finance
Why Consider This Job Opportunity
- Competitive base salary
- Performance-based company bonuses
- 100% remote work flexibility
- Comprehensive medical, dental, and vision insurance with subsidized premium plans
- 15 days of flexible PTO, 8 paid national holidays, and separate paid sick leave
- 401(k) plan with a 4% company match
What To Expect (Job Responsibilities)
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Schedule appointments and consultations for prospective borrowers and brokers
- Educate clients on commercial lending programs, criteria, and application processes
- Assist clients with status updates on ongoing commercial loan applications and document submissions
- Gather feedback from clients post-closing to enhance service delivery and overall funding journey
What Is Required (Qualifications)
- Minimum 1 year of experience in customer service, client support, or front-office role
- Experience working productively in a remote workspace with minimal oversight
- Exceptional verbal and written communication skills with a professional phone presence
- Strong organizational skills and ability to manage multiple client conversations simultaneously
- Proficiency with modern workplace technology, including CRM platforms and Microsoft Office Suite
How To Stand Out (Preferred Qualifications)
- Associate's or Bachelor's degree is a plus
#CommercialFinance #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Skills
AdministrativeSoftware Development