Call for Release - Customer Service Representative (Northeast) Remote
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Online Vehicle Auction Platform
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#OnlineAuction #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Online Vehicle Auction Platform
Why Consider This Job Opportunity
- Salary up to $22.00 hourly
- 100% remote work with company-provided equipment
- Clear, achievable performance goals with daily feedback to help you succeed
- Collaborative, friendly virtual team where everyone's success matters
- Comprehensive benefits package including medical, dental, vision, and 401k with company match
What To Expect (Job Responsibilities)
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
- Communicate with vehicle owners to arrange for transport and assist with personal item removal
- Utilize the "DeCode This" tool to search VINs and gather necessary vehicle information
- Maintain accurate notes in the system about each vehicle and all interactions
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily
What Is Required (Qualifications)
- Minimum of one year office support experience in a customer service role
- High school diploma or GED
- Great communication skills, both verbal and written
- Typing speed of 45 WPM and familiarity with basic 10-key
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
How To Stand Out (Preferred Qualifications)
- Bilingual skills are a plus
- Strong attention to detail and excellent problem-solving skills
- Ability to work occasional overtime
- A professional virtual appearance with a quiet, distraction-free workspace
#OnlineAuction #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Skills
Customer ServiceIT Services and IT Consulting