Customer Support Specialist
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Legal Technology
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#LegalTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
Employer Industry: Legal Technology
Why Consider This Job Opportunity
- Salary up to $27.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely based in Pacific Time
- Comprehensive benefits package including 401(k) match, medical, dental, and vision insurance
- 20 days of paid time off (PTO) and 11 paid holidays
- Supportive work environment that values work/life balance and employee well-being
What To Expect (Job Responsibilities)
- Develop a comprehensive understanding of legal tech solutions and share knowledge with clients
- Provide exceptional customer support, troubleshooting software issues, and guiding clients in using products
- Handle and resolve customer concerns promptly to ensure high satisfaction and retention
- Maintain accurate records of client interactions and support requests
- Collect customer feedback to help improve products and services continually
What Is Required (Qualifications)
- Minimum 2 years of customer support experience, including phone, email, and chat
- Strong communication and interpersonal skills
- Proficient in Microsoft Office products
- Ability to quickly learn new technology and software
- Knowledge of the legal services industry is preferred
How To Stand Out (Preferred Qualifications)
- Previous experience providing customer service and technical support for a software company
- Familiarity with CRM systems such as Salesforce or Zendesk
#LegalTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#ResonanceCXPartners
Skills
AdministrativeSoftware Development