Established in 2012, Optomi is committed to providing superior IT Talent Services via contract, contract-to-hire, and team augmentation models. Our delivery teams are aligned by competencies focused on 7 key areas in technology. Our skillset-focused approach allows our recruiting teams to become experts within their space and streamline the hiring process. We save you time and money by accelerating your hiring process, as our delivery team truly understands your needs and only brings you the right talent for your team.

Optomi is an official ServiceNow® partner.

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

Optomi

Savvy Admin PROD

Optomi, in partnership with a leading full-service financial provider, is seeking experienced **Business Analysts ** with strong **treasury and commercial banking ** experience to support a portfolio of business-critical initiatives.

This role is ideal for BAs who excel at requirements gathering, vendor coordination, process documentation, and User Acceptance Testing within complex financial services environments. We’re looking for candidates who can partner closely with business stakeholders, identify gaps, challenge unclear requirements, and help drive successful project delivery.

**What You’ll Be Doing **

- Gather, analyze, and document business requirements

- Partner with internal stakeholders and external vendors to support project execution

- Translate business needs into clear functional requirements and user stories

- Lead and coordinate User Acceptance Testing efforts

- Develop test cases and support business-user validation

- Create and maintain process and procedural documentation

- Support implementation readiness, validation, and rollout activities

- Identify risks, gaps, and process improvement opportunities

**Required Experience **

- Business Analyst experience within treasury, commercial banking, or financial services

Strong background in:

- Requirements gathering and documentation

- Vendor coordination

- User story development

- UAT leadership and test case creation

- Process and workflow documentation

**Preferred Experience **

Experience with one or more of the following is highly preferred:

- Treasury products and services

- ACH / NACHA

- Billing platforms

- Commercial banking operations

- Financial services vendor integrations

**Ideal Candidate **

- Own requirements from discovery through validation

- Communicate effectively across business and vendor teams

- Ask the right questions and challenge assumptions when needed

- Thrive in fast-moving, coordination-heavy project environments

- Drive detail-oriented execution across multiple concurrent initiatives

Business Analyst

**Sr. Security Engineer (CrowdStrike) - Hybrid in Atlanta, GA (FTE/Direct-hire) **

Optomi, in partnership with a leading financial technology organization, is seeking a Senior Security Engineer to join their growing security engineering team in Atlanta, GA.

This role is ideal for a hands-on security engineer with deep experience across the CrowdStrike ecosystem who enjoys owning, tuning, and expanding enterprise security platforms in a highly collaborative environment.

This is a hybrid role (3X per week) based in the North Atlanta / Dunwoody area.

What You’ll Be Doing

- Administer, configure, and optimize CrowdStrike technologies across the enterprise

- Support ongoing security engineering initiatives and platform improvements

- Assist with identity security projects including FIDO2/YubiKey rollout efforts

- Fine-tune detections, policies, and endpoint protections

- Support CrowdStrike SIEM, EDR, Identity Protection, and related modules

- Collaborate with infrastructure, identity, and security teams on enterprise security initiatives

- Help expand and mature the organization’s CrowdStrike footprint

What They’re Looking For

- Strong hands-on experience with CrowdStrike Falcon

- Experience administering and configuring enterprise security platforms

- Exposure to multiple CrowdStrike modules is highly preferred

- Background in security engineering, endpoint security, or platform engineering

- Experience supporting enterprise-scale environments

- Strong troubleshooting and problem-solving skills

- Ability to work independently and contribute to ongoing security projects

Preferred Experience

- CrowdStrike Identity Protection

- CrowdStrike SIEM / NG-SIEM

- Falcon Shield

- Identity and access security initiatives

- YubiKey / FIDO2 projects

- Endpoint security engineering

- Detection tuning and platform optimization

Senior Security Engineer

**Product Manager, Advisory Data & Research | Hybrid - Richardson, Texas | Contract-to-Hire **

Optomi, in partnership with a leading global commercial real estate organization, is seeking a Product Manager to help drive data-powered decision making and product innovation across the business.

This role sits at the intersection of product strategy, analytics, technology, and user experience — helping transform large-scale data into actionable insights and smarter business decisions.

**What you’ll be doing: **

- Owning and evolving product roadmaps aligned to business goals and user needs

- Leading agile/scrum teams through delivery and execution

- Writing user stories, grooming backlogs, and prioritizing features

- Partnering with Engineering and stakeholders to drive product strategy

- Championing the end-user experience and product discovery efforts

- Supporting modern data, analytics, and emerging AI-driven initiatives

**What we’re looking for: **

- 3–5+ years of Product Management experience

- Experience leading agile/scrum teams

- Strong prioritization and stakeholder communication skills

- Experience working with data management initiatives

- Comfortable navigating ambiguity in fast-paced environments

**Nice to Have: **

- Commercial Real Estate experience

This is a great opportunity to join a highly visible team focused on innovation, data intelligence, and strategic product development within a globally recognized organization.

Product Manager

**Product Manager – Advisory Data & Research **

Optomi, in partnership with a global leader in commercial real estate services, investment, and advisory solutions, is seeking a Product Manager to support a growing Data & Research technology team. This individual will play a key role in driving product execution and helping shape the evolution of internal data, analytics, and research platforms that support research, market intelligence, and broker enablement initiatives across the organization.

This is an excellent opportunity for a junior-to-mid-level Product Manager looking to grow into a more strategic product ownership role over time. The ideal candidate is proactive, curious, adaptable, and comfortable operating in fast-changing environments with multiple stakeholders and evolving priorities.

**Location: ** Hybrid (2x onsite in Richardson, TX)

**Type: ** 6 Month Contract-to-Hire (W2 Only)

**Required Qualifications **

- Experience working in a Product Management role within Agile environments

- Strong stakeholder management and cross-functional communication skills

- Ability to operate independently and navigate ambiguity effectively

- Experience gathering requirements and translating business needs into actionable work

- Strong prioritization and organizational skills

- Comfortable being vocal, influencing decisions, and pushing back when necessary

- Experience leading or participating in scrum ceremonies

- Ability to balance tactical execution with broader product thinking

**Preferred Qualifications **

- Experience supporting data-driven or analytics-focused products

- Exposure to SQL, Snowflake, Power BI, or related data technologies

- Familiarity with research, analytics, or data platform environments

- Experience supporting internal tools, ingestion systems, or reporting platforms

**Responsibilities **

- Own and manage product roadmap initiatives for data and research-focused platforms

- Gather, synthesize, and prioritize stakeholder and user feedback

- Partner closely with Engineering, UX, and business stakeholders to define product requirements

- Drive product discovery efforts and identify opportunities for platform enhancements

- Write user stories, acceptance criteria, and maintain backlog prioritization

- Lead Agile ceremonies and support scrum team execution

- Manage dependencies, changing priorities, and delivery timelines across initiatives

- Support product launches, user training, adoption, and success measurement

- Communicate product updates, risks, and progress to leadership teams

- Participate across the full product lifecycle including strategy, execution, operational ownership, and continuous improvement

**Technical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut) **

Optomi, in partnership with a leading media and entertainment provider, is seeking a Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you’ll gather and analyze incident details from callers or monitoring alerts, perform Tier 1 troubleshooting, and escalate issues to Level 2 or Incident Management when needed. You’ll work within ServiceNow, Jira, Confluence, Teams, PagerDuty, Datadog, BigPanda, and other monitoring platforms to track incidents, document timelines, scribe during active events, and ensure procedures are followed throughout the incident lifecycle. This position plays a critical role in supporting production teams by monitoring service health, documenting incidents, and helping maintain high availability across critical media operations.

**Training: **4-6 weeks training - will work 2pm -10pm on site

**After Training: **

- Thursday 12AM -6AM

- Thursday 6PM - Friday 6AM

- Friday 6PM - Saturday 6AM

- Saturday 6PM - Sunday 6AM

**Responsibilities: **

- Serve as the first point of contact for incidents reported by internal stakeholders and external partners.

- Capture, analyze, and document incident details through calls, Slack messages, and monitoring alerts to determine scope and impact.

- Provide Tier 1 troubleshooting and escalate issues to Level 2 support or Incident Management when necessary.

- Monitor service-health platforms such as Datadog, BigPanda, Teams, PagerDuty, and email to proactively identify issues.

- Work tickets and track incidents in ServiceNow, Jira, and Confluence, ensuring accurate documentation throughout the lifecycle.

- Collaborate with technical support, engineering, and media specialists to support production workflows and enhance issue resolution.

**Apply today if your background includes: **

- 1-2 years working in a 24x7 IT call center or helpdesk, handling real-time user issues and incident intake.

- Hands-on experience fulfilling service requests and performing front-line troubleshooting for technical problems.

- Practical use of ITSM tools such as ServiceNow, Jira, PagerDuty, and Confluence for ticketing and incident tracking.

- Exposure to monitoring or observability platforms like Datadog, BigPanda, Conviva, Grafana, or Splunk.

- Ability to work under pressure, manage urgent priorities, and support high-visibility production teams.

- Strong communication skills with experience interacting effectively with stakeholders, peers, and end users, both verbally and in documentation.

Technical Analyst (Contract/Hybrid/Night Shift)

Optomi, in partnership with our client, are seeking an Infrastructure Architect/Contact Center Architect, to join their team on a **6 month contract to hire. **

**This role is remote but does require travel to the Tri-State area 2x a month (NY/NJ/CT) **

**W2 - USC/GCH only - no C2C/sponsorship available **

**Contact Center Transformation | Five9 CCaaS & AI Integration **

The Infrastructure / Telephony Architect leads the strategy, design, and governance of a global cloud contact center infrastructure supporting a large-scale CCaaS transformation initiative. This role is responsible for designing scalable, secure, and resilient telephony and network architectures while enabling migration from legacy on-premise systems to a modern cloud-based contact center platform.

**Key Responsibilities: **

- Define global Five9 infrastructure architecture including resiliency, disaster recovery, and high availability

- Design enterprise network connectivity between cloud platforms, AI services, carriers, and enterprise systems

- Lead telephony architecture including SIP trunking, PSTN connectivity, SBC integration, and carrier strategy

- Develop dial plans, number management, porting strategies, and call routing/failover models

- Design bridge architectures supporting coexistence between legacy telephony and cloud platforms during phased migrations

- Establish environment, release management, deployment, and configuration standards

- Define security architecture, IAM standards, encryption requirements, and compliance controls

- Lead capacity planning, monitoring, performance standards, and operational readiness activities

- Drive architecture governance, risk management, technical reviews, and infrastructure decision-making

- Provide technical leadership and guidance to implementation and engineering teams

**Qualifications **

- Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related field, or equivalent experience

- 7–10+ years of experience in infrastructure, telephony, or solution architecture roles

- 5+ years working with cloud contact center platforms such as Five9, Genesys Cloud, Amazon Connect, or NICE CXone

- Strong expertise in SIP/SIP trunking, PSTN connectivity, SBCs, voice networking, and telephony migration strategies

- Advanced knowledge of SD-WAN, MPLS, QoS, bandwidth planning, and enterprise network architecture

- Experience with AWS, Azure, or GCP cloud environments

- Strong understanding of voice quality metrics, disaster recovery, business continuity, and security frameworks

- Experience with CI/CD, infrastructure automation, and enterprise architecture governance

- Excellent communication and stakeholder management skills in large enterprise environments

**Preferred Qualifications **

- Direct Five9 infrastructure and multi-region deployment experience

- Experience with Google CCAI/Dialogflow integrations

- Knowledge of telecom compliance and global carrier management

**Key Deliverables **

- Global network and telephony architecture designs

- SIP trunking and SBC integration specifications

- Carrier strategy, number porting plans, and migration schedules

- Disaster recovery, failover, and bridge architecture documentation

- Security, IAM, and compliance standards

- Capacity planning, monitoring frameworks, and governance documentation

Five9 Architect

**Position Summary: **

Optomi, in partnership with a leading energy provider, is looking for a Business Analyst IT II. The Business Analyst IT II will be responsible for the lifecycle of reporting, from gathering requirements to developing SQL and providing ongoing support. This role involves IT business consulting activities, serving as the primary interface between business groups and IT. The analyst must understand the work processes of the assigned business group and provide technical knowledge to ensure efficient design, development, implementation, and support of systems.

**What the right candidate will enjoy: **

- Engaging in problem-solving and SQL development.

- Collaborating with business and IT partners.

- Being part of a dynamic team focused on customer satisfaction.

**Experience: **

- Bachelor's degree in Computer Science, Engineering, or related discipline, or 4 years of related business experience.

- Minimum of 3 years of experience in SQL development, support, and troubleshooting.

- Strong analytical and communication skills.

**Responsibilities: **

- Manage the lifecycle of reporting from requirements gathering to SQL development and support.

- Serve as the primary IT interface for business groups.

- Ensure customer satisfaction through effective communication and problem resolution.

Optomi, in partnership with a leading enterprise organization, is seeking a Senior Business Analyst – Legal & Governance Initiatives in the **Atlanta, GA and Nashville, TN and Columbus, GA ** area.

**Position Summary: **

We are seeking experienced Senior Business Analysts to support enterprise legal, governance, and transformation initiatives within a fast-paced environment. These resources will support programs tied to legal operations, compliance, policy management, governance, and operational change efforts while partnering across business and technology teams. This role requires strong stakeholder management skills and the ability to operate within ambiguous environments supporting complex cross-functional initiatives.

**What the right candidate will enjoy: **

- Joining a high-visibility enterprise transformation environment

- Supporting critical legal and governance initiatives

- Operating with autonomy in a dynamic and evolving setting

- Collaborating across enterprise business and technology teams

**What type of experience does the right candidate have: **

- 7+ years of Business Analyst experience

- Experience supporting legal operations, governance, compliance, policy, or regulatory initiatives

- Proven experience supporting enterprise transformation or system implementation efforts

- Experience working within fast-paced, highly regulated environments

**What the responsibilities are of the right candidate: **

- Gather, analyze, and document business and functional requirements for legal and governance initiatives

- Partner with business stakeholders, technology teams, vendors, and project managers to support execution across multiple workstreams

- Identify dependencies, risks, process gaps, and operational impacts across systems and teams

- Support enterprise change initiatives, reporting workflows, governance processes, and cross-functional coordination efforts

- Facilitate stakeholder meetings, requirement sessions, and process alignment discussions

- Assist in driving process improvement and operational efficiency initiatives across the portfolio

Senior Business Analyst

Optomi, in partnership with a leading entertainment company, is looking for a Business Analyst with Content Creation Focus.

This is a brand new role within the organization, offering a great opportunity to make a significant impact. The successful candidate will collaborate with stakeholders, including Engineers and Tech Leads, to understand various products that are typically unknown to the internal audience. The role involves creating creative content to explain and visualize these products to Disney's Full-Time Employees (FTEs). While coding skills are not required, the candidate should possess enough technical knowledge to converse with stakeholders.

What the right candidate will enjoy:

- Opportunity to make a significant impact in a new role

- Collaboration with technical teams

- Creative freedom in content creation

What type of experience does the right candidate have:

- Experience similar to a Business Analyst

- Ability to edit and create content

- Mid-level technical knowledge

What the responsibilities are of the right candidate:

- Develop and execute multi-channel change and adoption campaigns for IAM initiatives (email, intranet, digital signage, presentations, and video).

- Translate complex IAM and cybersecurity concepts into clear, engaging messaging tailored to diverse audiences.

- Create compelling storytelling frameworks that connect IAM services to user outcomes (e.g., “why it matters” and “what’s changing”).

- Design and produce short-form explainer videos, walkthroughs, animations, and product demos for IAM services.

- Collaborate with technical SMEs to script, storyboard, and simplify IAM concepts into visual narratives.

- Maintain a consistent visual identity for IAM communications and evolve a video- first communication strategy.

- Support live or recorded training sessions, webinars, and onboarding videos.

- Build and execute adoption plans for IAM initiatives in partnership with change management and product teams.

- Develop user-facing assets such as job aids, FAQs, quick reference guides, and interactive learning content.

- Support rollout activities for IAM capabilities including SSO, MFA, PAM, identity governance, and access provisioning.

- Act as a bridge between IAM engineering teams, product owners, and business stakeholders to ensure messaging clarity and alignment.

- Facilitate feedback loops and incorporate user insights into communication and content improvements.

- Own and evolve IAM content on the IAM Services Portal (Confluence or similar platforms).

- Track engagement metrics across communications and video content (views, completion rates, feedback, adoption signals).

- Continuously refine communication strategies based on data and user feedback

Lead Business Analyst

**Project Manager (Arlington, TX) **

Optomi, in partnership with a leading financial company, is seeking a Technical Project Manager will oversee the execution of complex IT projects within infrastructure and cybersecurity domains. This role is crucial in aligning business needs with technical execution, ensuring successful project delivery through disciplined processes and stakeholder collaboration. The TPM will be instrumental in driving continuous improvement and achieving measurable outcomes.

**What the right candidate will enjoy: **

- Leading high-impact projects across IT infrastructure and cybersecurity domains.

- Collaborating with diverse teams including engineering and business stakeholders.

- Utilizing both predictive and agile methodologies to deliver projects.

**What type of experience does the right candidate have: **

- 5+ years in IT project management with a focus on technical delivery.

- Hands-on experience with infrastructure and cloud platforms, particularly Azure.

- Proficiency in project management tools like MS Project, Azure DevOps, and Jira.

**What the responsibilities are of the right candidate: **

- Lead planning, execution, and delivery of technical projects such as infrastructure upgrades and cloud migrations.

- Collaborate with cross-functional teams to define project scope and timelines.

- Identify risks, manage dependencies, and resolve issues to ensure project success.

- Maintain project documentation and provide status reports for executive visibility.

- Serve as a technical liaison, translating business requirements into technical plans.

Project Manager

**Senior Business Analyst (4x onsite in Atlanta, Columbus, or Nashville) **

Optomi, in partnership with a leading enterprise organization, is seeking a Senior Business Analyst - Legal & Governance Initiatives. We are seeking experienced Senior Business Analysts to support enterprise legal, governance, and transformation initiatives within a fast-paced environment. These resources will support programs tied to legal operations, compliance, policy management, governance, and operational change efforts while partnering across business and technology teams. This role requires strong stakeholder management skills and the ability to operate within ambiguous environments supporting complex cross-functional initiatives.

**What the right candidate will enjoy: **

- Joining a high-visibility enterprise transformation environment

- Supporting critical legal and governance initiatives

- Operating with autonomy in a dynamic and evolving setting

- Collaborating across enterprise business and technology teams

**What type of experience does the right candidate have: **

- 7+ years of Business Analyst experience

- Experience supporting legal operations, governance, compliance, policy, or regulatory initiatives

- Proven experience supporting enterprise transformation or system implementation efforts

- Experience working within fast-paced, highly regulated environments

**What the responsibilities are of the right candidate: **

- Gather, analyze, and document business and functional requirements for legal and governance initiatives

- Partner with business stakeholders, technology teams, vendors, and project managers to support execution across multiple workstreams

- Identify dependencies, risks, process gaps, and operational impacts across systems and teams

- Support enterprise change initiatives, reporting workflows, governance processes, and cross-functional coordination efforts

- Facilitate stakeholder meetings, requirement sessions, and process alignment discussions

- Assist in driving process improvement and operational efficiency initiatives across the portfolio

Optomi, in partnership with a leading enterprise organization, is seeking a Senior Business Analyst – Risk & Transformation Initiatives. We are seeking experienced Senior Business Analysts to support enterprise risk and transformation initiatives within a fast-paced environment. These resources will support programs tied to risk, compliance, governance, and operational change efforts while partnering across business and technology teams. This role requires strong stakeholder management skills and the ability to operate within ambiguous environments supporting complex cross-functional initiatives.

**What the right candidate will enjoy: **

- Joining a high-visibility enterprise transformation environment

- Supporting critical risk and compliance initiatives

- Operating with autonomy in a dynamic and evolving setting

- Collaborating across enterprise business and technology teams

**Experience of the right candidate: **

- 7+ years of Business Analyst experience

- Strong experience supporting risk, compliance, audit, governance, or regulatory initiatives

- Proven experience supporting enterprise transformation or system conversion efforts

- Experience working within fast-paced, highly regulated environments

**Responsibilities of the right candidate: **

- Gather, analyze, and document business and functional requirements for enterprise risk and transformation initiatives

- Partner with business stakeholders, technology teams, vendors, and project managers to support execution across multiple workstreams

- Identify dependencies, risks, process gaps, and operational impacts across systems and teams

- Support enterprise change initiatives, reporting workflows, and cross-functional coordination efforts

- Facilitate stakeholder meetings, requirement sessions, and process alignment discussions

- Assist in driving process improvement and operational efficiency initiatives across the portfolio

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