Five9 Architect
6 - 10 years
United States
Full-time
Remote
1 month ago
About the role
Optomi, in partnership with our client, are seeking an Infrastructure Architect/Contact Center Architect, to join their team on a 6 month contract to hire.
This role is remote but does require travel to the Tri-State area 2x a month (NY/NJ/CT)
W2 - USC/GCH only - no C2C/sponsorship available
Contact Center Transformation | Five9 CCaaS & AI Integration
The Infrastructure / Telephony Architect leads the strategy, design, and governance of a global cloud contact center infrastructure supporting a large-scale CCaaS transformation initiative. This role is responsible for designing scalable, secure, and resilient telephony and network architectures while enabling migration from legacy on-premise systems to a modern cloud-based contact center platform.
Key Responsibilities:
Qualifications
Preferred Qualifications
Key Deliverables
This role is remote but does require travel to the Tri-State area 2x a month (NY/NJ/CT)
W2 - USC/GCH only - no C2C/sponsorship available
Contact Center Transformation | Five9 CCaaS & AI Integration
The Infrastructure / Telephony Architect leads the strategy, design, and governance of a global cloud contact center infrastructure supporting a large-scale CCaaS transformation initiative. This role is responsible for designing scalable, secure, and resilient telephony and network architectures while enabling migration from legacy on-premise systems to a modern cloud-based contact center platform.
Key Responsibilities:
- Define global Five9 infrastructure architecture including resiliency, disaster recovery, and high availability
- Design enterprise network connectivity between cloud platforms, AI services, carriers, and enterprise systems
- Lead telephony architecture including SIP trunking, PSTN connectivity, SBC integration, and carrier strategy
- Develop dial plans, number management, porting strategies, and call routing/failover models
- Design bridge architectures supporting coexistence between legacy telephony and cloud platforms during phased migrations
- Establish environment, release management, deployment, and configuration standards
- Define security architecture, IAM standards, encryption requirements, and compliance controls
- Lead capacity planning, monitoring, performance standards, and operational readiness activities
- Drive architecture governance, risk management, technical reviews, and infrastructure decision-making
- Provide technical leadership and guidance to implementation and engineering teams
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related field, or equivalent experience
- 7–10+ years of experience in infrastructure, telephony, or solution architecture roles
- 5+ years working with cloud contact center platforms such as Five9, Genesys Cloud, Amazon Connect, or NICE CXone
- Strong expertise in SIP/SIP trunking, PSTN connectivity, SBCs, voice networking, and telephony migration strategies
- Advanced knowledge of SD-WAN, MPLS, QoS, bandwidth planning, and enterprise network architecture
- Experience with AWS, Azure, or GCP cloud environments
- Strong understanding of voice quality metrics, disaster recovery, business continuity, and security frameworks
- Experience with CI/CD, infrastructure automation, and enterprise architecture governance
- Excellent communication and stakeholder management skills in large enterprise environments
Preferred Qualifications
- Direct Five9 infrastructure and multi-region deployment experience
- Experience with Google CCAI/Dialogflow integrations
- Knowledge of telecom compliance and global carrier management
Key Deliverables
- Global network and telephony architecture designs
- SIP trunking and SBC integration specifications
- Carrier strategy, number porting plans, and migration schedules
- Disaster recovery, failover, and bridge architecture documentation
- Security, IAM, and compliance standards
- Capacity planning, monitoring frameworks, and governance documentation
Skills
Information TechnologyIT Services and IT Consulting