IT Consulting and Digital Marketing For Small Business
Birmingham, Alabama

Industry: IT Services and IT Consulting
Company Size: 2-10 employees

Beyond Technology

Savvy Admin PROD

Beyond Technology is hiring a Level 2 MSP Technician responsible for handling escalated technical issues, managing client environments, and supporting both field and remote operations. You will operate as a higher-level technician responsible for owning and resolving escalated issues, ensuring problems are fully corrected and not temporarily patched.

**Role Description **

Level 2 MSP Technician is responsible for taking ownership of escalated technical issues. This role involves advanced troubleshooting across Windows environments, Microsoft 365, and network infrastructure including firewalls, switches, VLANs, and wireless systems. The technician actively manages client environments by maintaining system health, overseeing backups, enforcing security policies, and ensuring updates and patching are completed properly. In addition, the role requires configuring and supporting network equipment, VPNs, and virtualization platforms, while assisting with server deployments and infrastructure upgrades. The technician also participates in onsite work, including installations, network upgrades, and office setups, ensuring all work is completed cleanly and documented thoroughly.

**Qualifications **

- Proficiency in Technical Support and Troubleshooting for resolving IT-related issues.

- 2+ Years of IT Support Experience.

- Knowledge of Information Technology principles and practices.

- Skills in delivering effective Help Desk Support, including handling user inquiries and resolving technical problems.

- Strong communication and problem-solving abilities.

- Ability to work independently and collaboratively in an on-site setting.

**Preferred Qualifications: **

- Experience with Ubiquiti or similar networking platforms

- Familiarity with VoIP/SIP systems

- Experience with backup solutions and disaster recovery

- Certifications such as CompTIA Network+, Security+, or Microsoft certifications

**About Beyond Technology: **

Beyond Technology is a hands-on IT and web services firm that takes full ownership of client environments. We don’t just advise, we implement, manage, and support everything end-to-end, allowing our clients to stay focused on running their business.

IT Support Specialist II

**Position OverviewBeyond Technology is hiring a Level 1 Technician who operates both in the field and remotely supporting clients. This role is designed for someone who can handle hands-on installations while also managing basic support tickets, remote troubleshooting, and client communication.This is a position requiring flexibility. Some days will be spent onsite repairing cable, installing equipment, and solving physical infrastructure issues. Other days will be in-office, handling tickets, assisting users, and supporting ongoing client environments.This role requires ownership, initiative, and the ability to work without constant oversight.⸻Core ResponsibilitiesRemote IT Support* Provide Level 1 support via phone, email, and remote tools* Troubleshoot:    * Email and Microsoft 365 issues    * Printer and peripheral problems    * Basic software and end-user issues (including platforms like Dentrix)* Set up new users, devices, and permissions* Perform remote diagnostics and escalate when necessary* Document all work clearly and consistentlyField & Onsite IT Support* Travel to client sites for onsite support and deployments* Troubleshoot workstations, connectivity, and hardware issues* Install and configure desktops, laptops, and peripherals* Assist with networking equipment installs and replacementsCabling & Infrastructure* Repair, terminate, and test Cat5e/Cat6 cabling* Assist with basic fiber installs* Install patch panels, racks, and cable management systems* Label and document all work properlyLow Voltage & Equipment Installations* Assist with installation of:    * Wireless access points    * IP security cameras    * Access control systems    * VoIP phones* Ensure clean, professional, and secure installations⸻Expectations* Operate independently both in office and in the field* Communicate clearly and professionally with clients* Take full ownership of assigned tasks from start to finish* Maintain organization, documentation, and follow-through* Be adaptable switching between remote work and onsite work* Show initiative without waiting for instructions⸻Requirements* Basic IT knowledge (workstations, networking fundamentals)* Ability to troubleshoot common end-user issues independently* Willingness to perform physical work (cabling, installs, climbing, lifting)* Valid driver’s license and reliable transportation* Comfortable working in ceilings, attics, and job site environments* Strong communication skills⸻Preferred Qualifications* CompTIA A+ or similar certification* Experience with structured cabling* Familiarity with Ubiquiti, Fortinet, Cisco or similar networking equipment* Prior MSP or client-facing IT experience⸻Compensation & Growth* Competitive hourly pay based on experience* Exposure to a wide range of technologies* Direct path to Level 2 Technician or specialized roles⸻About Beyond TechnologyBeyond Technology is a  white-glove IT and web services firm delivering highly customized MSP solutions alongside web design and marketing services. The team operates with high expectations, strong accountability, and a focus on executing work at a high level without shortcuts.**

IT Support Specialist

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