IT Support Specialist
2 - 5 years
Hoover, AL
Full-time
Onsite
1 month ago
About the role
Position OverviewBeyond Technology is hiring a Level 1 Technician who operates both in the field and remotely supporting clients. This role is designed for someone who can handle hands-on installations while also managing basic support tickets, remote troubleshooting, and client communication.This is a position requiring flexibility. Some days will be spent onsite repairing cable, installing equipment, and solving physical infrastructure issues. Other days will be in-office, handling tickets, assisting users, and supporting ongoing client environments.This role requires ownership, initiative, and the ability to work without constant oversight.⸻Core ResponsibilitiesRemote IT Support* Provide Level 1 support via phone, email, and remote tools* Troubleshoot: * Email and Microsoft 365 issues * Printer and peripheral problems * Basic software and end-user issues (including platforms like Dentrix)* Set up new users, devices, and permissions* Perform remote diagnostics and escalate when necessary* Document all work clearly and consistentlyField & Onsite IT Support* Travel to client sites for onsite support and deployments* Troubleshoot workstations, connectivity, and hardware issues* Install and configure desktops, laptops, and peripherals* Assist with networking equipment installs and replacementsCabling & Infrastructure* Repair, terminate, and test Cat5e/Cat6 cabling* Assist with basic fiber installs* Install patch panels, racks, and cable management systems* Label and document all work properlyLow Voltage & Equipment Installations* Assist with installation of: * Wireless access points * IP security cameras * Access control systems * VoIP phones* Ensure clean, professional, and secure installations⸻Expectations* Operate independently both in office and in the field* Communicate clearly and professionally with clients* Take full ownership of assigned tasks from start to finish* Maintain organization, documentation, and follow-through* Be adaptable switching between remote work and onsite work* Show initiative without waiting for instructions⸻Requirements* Basic IT knowledge (workstations, networking fundamentals)* Ability to troubleshoot common end-user issues independently* Willingness to perform physical work (cabling, installs, climbing, lifting)* Valid driver’s license and reliable transportation* Comfortable working in ceilings, attics, and job site environments* Strong communication skills⸻Preferred Qualifications* CompTIA A+ or similar certification* Experience with structured cabling* Familiarity with Ubiquiti, Fortinet, Cisco or similar networking equipment* Prior MSP or client-facing IT experience⸻Compensation & Growth* Competitive hourly pay based on experience* Exposure to a wide range of technologies* Direct path to Level 2 Technician or specialized roles⸻About Beyond TechnologyBeyond Technology is a white-glove IT and web services firm delivering highly customized MSP solutions alongside web design and marketing services. The team operates with high expectations, strong accountability, and a focus on executing work at a high level without shortcuts.
Skills
Information TechnologyIT Services and IT Consulting