Senior CX Data Analyst
6 - 10 years
United States
Contract
Remote
1 month ago
About the role
Hi,
This is Prashant, Lead Recruiter at Yorkshire Global Solutions Inc. We are currently hiring for below role for
Please read full job decription carefully
Once you applied Ping Me on - https://www.linkedin.com/in/usaprashantrathore/
Note :: This is a W2 role only :: No Chance of 1099/C2C
Job Title: Senior Customer Experience (CX) Data Analyst (W2 Only)
Location: Remote
Job Type: Contract
Years of Experience: 7+ Years
Job Summary:
This is Prashant, Lead Recruiter at Yorkshire Global Solutions Inc. We are currently hiring for below role for
Please read full job decription carefully
Once you applied Ping Me on - https://www.linkedin.com/in/usaprashantrathore/
Note :: This is a W2 role only :: No Chance of 1099/C2C
Job Title: Senior Customer Experience (CX) Data Analyst (W2 Only)
Location: Remote
Job Type: Contract
Years of Experience: 7+ Years
Job Summary:
- Bachelor’s degree in Analytics, Data, Technology, Business, or related field
- 4–7+ years of experience in:
- CX analytics
- Product analytics
- Journey analytics
- Customer insights
- Strong hands-on experience with Qualtrics
- Experience implementing and managing:
- Transactional surveys
- Digital intercepts
- Session replay / behavioral analytics
- Strong experience analyzing:
- NPS / CSAT / Voice of Customer data
- Contact center metrics (repeat contact, call drivers, AHT)
- Digital funnel and journey analytics
- Advanced experience with modern analytics and reporting tools such as and their onboard AI tools:
- Power BI
- Databricks
- SQL
Skills
Information TechnologyIT Services and IT Consulting