Industry: IT Services and IT Consulting
Company Size: 11-50 employees

Yorkshire Global Solutions Inc.

Savvy Admin PROD

Hi,

This is Prashant, Lead Recruiter at Yorkshire Global Solutions Inc. We are currently hiring for below role for

Please read full job decription carefully

Once you applied Ping Me on - https://www.linkedin.com/in/usaprashantrathore/

**Note :: This is a W2 role only :: No Chance of 1099/C2C **

Job Title: Senior Customer Experience (CX) Data Analyst (W2 Only)

Location: Remote

Job Type: Contract

Years of Experience: 7+ Years

**Job Summary: **

- Bachelor’s degree in Analytics, Data, Technology, Business, or related field

- 4–7+ years of experience in:

- CX analytics

- Product analytics

- Journey analytics

- Customer insights

- Strong hands-on experience with Qualtrics

- Experience implementing and managing:

- Transactional surveys

- Digital intercepts

- Session replay / behavioral analytics

- Strong experience analyzing:

- NPS / CSAT / Voice of Customer data

- Contact center metrics (repeat contact, call drivers, AHT)

- Digital funnel and journey analytics

- Advanced experience with modern analytics and reporting tools such as and their onboard AI tools:

- Power BI

- Databricks

- SQL

Senior CX Data Analyst

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Yorkshire Global Solutions Inc.

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