IT Support Specialist
2 - 5 years
Fort Pierce, FL
Full-time
Onsite
1 month ago
About the role
Role Description
We are seeking a motivated IT Support Specialist to provide frontline technical support and assist in maintaining our organization’s IT systems within a Microsoft 365 environment. In this role, you will troubleshoot hardware, software, and access-related issues through our help desk platform while supporting device management, user lifecycle processes, and overall IT operations. This is a dynamic, fast-paced position where your technical skills and problem-solving abilities will play a key role in will be vital in maintaining technical uptime and supporting the day-to-day success of our business operations
Major Areas of Accountability
●Help Desk & End User Support:
o Serve as the primary point of contact for IT support requests through the help desk portal, email, and
Microsoft Teams.
o Troubleshoot and resolve hardware, software, access, and end-user issues in a timely and professional
manner, escalating complex problems as needed.
o Support onboarding and offboarding processes, including account creation, modification, and
deactivation.
o Communicate effectively with management, teammates, and other departments to ensure alignment
and timely resolution of issues.
● Device Deployment & Management:
o Provision, configure, and deploy company devices including laptops, desktops, mobile devices, and
peripherals.
o Support device management using Microsoft Intune, including enrollment, configuration, and basic
troubleshooting.
o Maintain device inventory and ensure assets are properly tracked and documented.
● Security & Compliance Support:
o Follow and enforce IT security policies, procedures, and best practices.
o Assist in identifying and reporting potential security risks, threats, or suspicious activity.
o Participate in security initiatives to help maintain compliance with organizational and regulatory
requirements, including HIPAA.
● Documentation & Continuous Improvement:
o Maintain accurate documentation of processes, procedures, and common support issues.
o Contribute to knowledge base articles and self-service resources for end users.
● Perform additional duties as assigned to support organizational needs.
Essential Qualifications
● Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work
experience)
● 1–3 years of experience in an IT support or similar role, preferably within a healthcare or regulated
environment
● Solid working knowledge of basic networking concepts, Windows systems administration, and Microsoft 365
services, including device support and general troubleshooting.
Required Knowledge, Skills, and Abilities
● Strong communication and interpersonal skills, with the ability to support end users in a professional and
customer-focused manner.
● Ability to prioritize and manage multiple support requests in a fast-paced help desk environment.
● Hands-on experience of Microsoft 365 services, including Entra ID (Azure AD), Intune, and Exchange.
Additional Information:
•This is a full-time, in-office position based in Port St. Lucie, FL
We are seeking a motivated IT Support Specialist to provide frontline technical support and assist in maintaining our organization’s IT systems within a Microsoft 365 environment. In this role, you will troubleshoot hardware, software, and access-related issues through our help desk platform while supporting device management, user lifecycle processes, and overall IT operations. This is a dynamic, fast-paced position where your technical skills and problem-solving abilities will play a key role in will be vital in maintaining technical uptime and supporting the day-to-day success of our business operations
Major Areas of Accountability
●Help Desk & End User Support:
o Serve as the primary point of contact for IT support requests through the help desk portal, email, and
Microsoft Teams.
o Troubleshoot and resolve hardware, software, access, and end-user issues in a timely and professional
manner, escalating complex problems as needed.
o Support onboarding and offboarding processes, including account creation, modification, and
deactivation.
o Communicate effectively with management, teammates, and other departments to ensure alignment
and timely resolution of issues.
● Device Deployment & Management:
o Provision, configure, and deploy company devices including laptops, desktops, mobile devices, and
peripherals.
o Support device management using Microsoft Intune, including enrollment, configuration, and basic
troubleshooting.
o Maintain device inventory and ensure assets are properly tracked and documented.
● Security & Compliance Support:
o Follow and enforce IT security policies, procedures, and best practices.
o Assist in identifying and reporting potential security risks, threats, or suspicious activity.
o Participate in security initiatives to help maintain compliance with organizational and regulatory
requirements, including HIPAA.
● Documentation & Continuous Improvement:
o Maintain accurate documentation of processes, procedures, and common support issues.
o Contribute to knowledge base articles and self-service resources for end users.
● Perform additional duties as assigned to support organizational needs.
Essential Qualifications
● Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work
experience)
● 1–3 years of experience in an IT support or similar role, preferably within a healthcare or regulated
environment
● Solid working knowledge of basic networking concepts, Windows systems administration, and Microsoft 365
services, including device support and general troubleshooting.
Required Knowledge, Skills, and Abilities
● Strong communication and interpersonal skills, with the ability to support end users in a professional and
customer-focused manner.
● Ability to prioritize and manage multiple support requests in a fast-paced help desk environment.
● Hands-on experience of Microsoft 365 services, including Entra ID (Azure AD), Intune, and Exchange.
Additional Information:
•This is a full-time, in-office position based in Port St. Lucie, FL
Skills
Information TechnologyWellness and Fitness Services