Wellstart has developed a unique program specifically to improve the quality of diabetes patient care – through education, support, and access to a fast, simple, and reliable way to purchase diabetes supplies on a recurring basis.

Industry: Wellness and Fitness Services
Company Size: 51-200 employees

Wellstart

Savvy Admin PROD

**Role Description **

We are seeking a motivated IT Support Specialist to provide frontline technical support and assist in maintaining our organization’s IT systems within a Microsoft 365 environment. In this role, you will troubleshoot hardware, software, and access-related issues through our help desk platform while supporting device management, user lifecycle processes, and overall IT operations. This is a dynamic, fast-paced position where your technical skills and problem-solving abilities will play a key role in will be vital in maintaining technical uptime and supporting the day-to-day success of our business operations

**Major Areas of Accountability **

●**Help Desk & End User Support: **

o Serve as the primary point of contact for IT support requests through the help desk portal, email, and

Microsoft Teams.

o Troubleshoot and resolve hardware, software, access, and end-user issues in a timely and professional

manner, escalating complex problems as needed.

o Support onboarding and offboarding processes, including account creation, modification, and

deactivation.

o Communicate effectively with management, teammates, and other departments to ensure alignment

and timely resolution of issues.

● **Device Deployment & Management: **

o Provision, configure, and deploy company devices including laptops, desktops, mobile devices, and

peripherals.

o Support device management using Microsoft Intune, including enrollment, configuration, and basic

troubleshooting.

o Maintain device inventory and ensure assets are properly tracked and documented.

● **Security & Compliance Support: **

o Follow and enforce IT security policies, procedures, and best practices.

o Assist in identifying and reporting potential security risks, threats, or suspicious activity.

o Participate in security initiatives to help maintain compliance with organizational and regulatory

requirements, including HIPAA.

● **Documentation & Continuous Improvement: **

o Maintain accurate documentation of processes, procedures, and common support issues.

o Contribute to knowledge base articles and self-service resources for end users.

● **Perform additional duties as assigned to support organizational needs. **

**Essential Qualifications **

● Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work

experience)

● 1–3 years of experience in an IT support or similar role, preferably within a healthcare or regulated

environment

● Solid working knowledge of basic networking concepts, Windows systems administration, and Microsoft 365

services, including device support and general troubleshooting.

Required Knowledge, Skills, and Abilities

● Strong communication and interpersonal skills, with the ability to support end users in a professional and

customer-focused manner.

● Ability to prioritize and manage multiple support requests in a fast-paced help desk environment.

● Hands-on experience of Microsoft 365 services, including Entra ID (Azure AD), Intune, and Exchange.

**Additional Information: **

•**This is a full-time, in-office position based in Port St. Lucie, FL **

IT Support Specialist

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