Overview Work alongside an engaged onsite team focused on claims resolution, compliance, and customer service excellence. š» Work Style: Onsite š Location: St Agustine, FL š FTE: Full-Time (1.0 FTE) ā° Schedule: Monday ā Friday, 8:00 AM ā 4:30 PM Manages and evaluates insurance claims to ensure accurate coverage determination and timely processing. Investigates claims, reviews supporting documentation, and responds to inquiries from claimants, providers, and payers. Assists clients in submitting claims accurately and coordinates with internal teams to facilitate efficient resolution. Maintains detailed records, verifies claim compliance, and supports audit and regulatory requirements. Collaborates with stakeholders to resolve discrepancies and improve overall claims processing efficiency. Responsibilities Key Responsibilities
Review and evaluate insurance claims to ensure accuracy and timely processing
Investigate claims, gather relevant information, and support settlement negotiations
Respond to inquiries from claimants, providers, and other related parties
Assist clients in submitting claims accurately and in accordance with guidelines
Collaborate with internal teams to facilitate efficient claim resolution
Maintain detailed, accurate records and ensure compliance with regulatory and audit requirements
Qualifications Minimum Qualifications
High school diploma or equivalent required
2+ years of experience in insurance claims processing or related support
Working knowledge of insurance policies, coverage, and claim adjudication processes
Experience investigating, resolving, and following up on claim issues
Strong communication and customer service skills
Ability to maintain accurate records and ensure compliance with regulatory requirements