Customer Service Specialist III
6 - 10 years
United States
Full-time
Remote
1 month ago
About the role
Salary: $25/hr
Location: Fully Remote
Employment Type: Full Time
Company Description
Trava Health is dedicated to transforming healthcare through innovative and patient-centered telehealth solutions. Our mission is to eliminate barriers to quality care by blending technology with compassion, enabling access to healthcare for everyone. We value excellence and prioritize improving the well-being of individuals globally. Join us in building a healthier and more connected world.
Role Description
This is a full-time remote role for a Customer Service Specialist III. The individual in this role will provide exceptional customer support and ensure customer satisfaction through effective communication. Responsibilities include managing customer inquiries via phone and other communication channels, resolving concerns promptly, and ensuring seamless customer experiences. The role also involves maintaining high standards of professionalism and using excellent phone etiquette in all interactions.
Qualifications
Location: Fully Remote
Employment Type: Full Time
Company Description
Trava Health is dedicated to transforming healthcare through innovative and patient-centered telehealth solutions. Our mission is to eliminate barriers to quality care by blending technology with compassion, enabling access to healthcare for everyone. We value excellence and prioritize improving the well-being of individuals globally. Join us in building a healthier and more connected world.
Role Description
This is a full-time remote role for a Customer Service Specialist III. The individual in this role will provide exceptional customer support and ensure customer satisfaction through effective communication. Responsibilities include managing customer inquiries via phone and other communication channels, resolving concerns promptly, and ensuring seamless customer experiences. The role also involves maintaining high standards of professionalism and using excellent phone etiquette in all interactions.
Qualifications
- Strong expertise in Customer Support, Customer Service, and providing exceptional Customer Satisfaction
- Proficiency in handling Customer Experience and understanding customer needs
- Effective communication with excellent Phone Etiquette and interpersonal skills
- Ability to work independently and manage time efficiently in a remote environment
- Previous experience in telehealth, healthcare, or related customer-facing roles is a plus
- High school diploma or equivalent; a degree in a related field is advantageous
Skills
Retail Health and Personal Care Products