Business Analyst - Consultant

6 - 10 years

Columbia, SC

Full-time

Onsite

1 month ago

About the role

Job Summary:

This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project.

Job Responsibilities:
Business Analysis

Review functional designs produced by vendor.
Create models to document existing, and proposed business processes.
Develop General System Design (GSD documents for new or enhanced system functionality.
Analyze proposed business process and software changes.

Testing

Execute test scripts.
Develop test scenarios/test cases and test scripts.
Record and verify test results.
Analyze and report test results.
Report defects to Test Manager/Test Team
Perform Regression Tests
Reproduce defects/demonstrate defects to development as needed.
Participate in Incident Review Meetings as needed.
Provide data analysis and root cause analysis as needed.
Review requirements, component designs and use cases and maintain test script traceability to each as applicable.
Prepare test data, including interface data files as needed, for executing test scripts.
Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.
Participate in the monitoring and reporting on the execution of the System Development
Contractor's performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor's tools and appropriately extracting
data to produce metrics and reports.

Training:

Conduct End User Training for designated counties during rollout.
Ability to travel within the State to conduct onsite training as needed.
Ability to discuss application and configuration while relating application training to Clerks of Court staff's "every day” business.
Follow up on end user questions with Functional and Technical Experts in a timely manner.
Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual
Create computer-based training videos.
Provide online training.

Other Responsibilities Include:

Create End User Training Materials as needed.
Conduct level 2 help desk support of higher complexity application defects
Follow up on end user questions with Functional and Technical Experts in a timely manner
Update Application Configuration as needed.
Conduct help desk ticket resolution related to the FCCMS application.
Communicate announcements, workarounds, and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.

Required Skills:

5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects
2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)
2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing
BS/BA degree or equivalent work experience

Preferred Skills:

Additional Skills:

Ability to travel to training site as needed to conduct training within the State
Ability to plan, organize, instruct, and review the work of the testing team
Ability to use MS Office, MS Visual Studios, and SHAREPOINT effectively

Soft Skills:

Strong Interpersonal skills with the ability to lead
Ability to present, communicate and teach concepts in a clear and concise manner
Strong organizational skills
Ability to communicate (orally and written) effectively with technical, non- technical staff, customers/stakeholders (State and county) and executives

OtherIT Services and IT Consulting