TALENT Software Services is a Service Disabled Veteran-Owned Small Business (SDVOSB) providing the best IT Consulting and Professional Services nationwide for over 35 years. We are one of the most trusted partners for delivery of Project, Data Management, Application, and Infrastructure Services,  TALENT staffs technologies including Java, .NET, Project Management, Analytics, Architecture, and more. 

Representation that counts:  This is where top Twin Cities TALENT find their value in the local marketplace.

"It's easy to get the job done when you're surrounded by TALENT! "

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

TALENT Software Services

Savvy Admin PROD

**Job Summary:**

-  This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project.

**Job Responsibilities:**

**Business Analysis**

-  Review functional designs produced by vendor.

-  Create models to document existing, and proposed business processes.

-  Develop General System Design (GSD documents for new or enhanced system functionality.

-  Analyze proposed business process and software changes.

**Testing**

-  Execute test scripts.

-  Develop test scenarios/test cases and test scripts.

-  Record and verify test results.

-  Analyze and report test results.

-  Report defects to Test Manager/Test Team

-  Perform Regression Tests

-  Reproduce defects/demonstrate defects to development as needed.

-  Participate in Incident Review Meetings as needed.

-  Provide data analysis and root cause analysis as needed.

-  Review requirements, component designs and use cases and maintain test script traceability to each as applicable.

-  Prepare test data, including interface data files as needed, for executing test scripts.

-  Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.

-  Participate in the monitoring and reporting on the execution of the System Development

-  Contractor's performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor's tools and appropriately extracting

-  data to produce metrics and reports.

**Training:**

-  Conduct End User Training for designated counties during rollout.

-  Ability to travel within the State to conduct onsite training as needed.

-  Ability to discuss application and configuration while relating application training to Clerks of Court staff's "every day” business.

-  Follow up on end user questions with Functional and Technical Experts in a timely manner.

-  Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual

-  Create computer-based training videos.

-  Provide online training.

**Other Responsibilities Include:**

-  Create End User Training Materials as needed.

-  Conduct level 2 help desk support of higher complexity application defects

-  Follow up on end user questions with Functional and Technical Experts in a timely manner

-  Update Application Configuration as needed.

-  Conduct help desk ticket resolution related to the FCCMS application.

-  Communicate announcements, workarounds, and FAQs to all FCCMS application users.

-  Create and update Adobe Acrobat forms and documents.

**Required Skills:**

-  5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects

-  2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)

-  2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing

-  BS/BA degree or equivalent work experience

**Preferred Skills:**

-  Experience documenting existing and proposed business processes

-  Previous judicial experience

-  Previous experience in state government

-  Experience testing Judicial or Case Management System Development projects

-  Experience with Agile or Waterfall methodologies

**Additional Skills:**

-  Ability to travel to training site as needed to conduct training within the State

-  Ability to plan, organize, instruct, and review the work of the testing team

-  Ability to use MS Office, MS Visual Studios, and SHAREPOINT effectively

**Soft Skills:**

-  Strong Interpersonal skills with the ability to lead

-  Ability to present, communicate and teach concepts in a clear and concise manner

-  Strong organizational skills

-  Ability to communicate (orally and written) effectively with technical, non- technical staff, customers/stakeholders (State and county) and executives

Business Analyst - Consultant

**Job Description**

- Minimum Required Education: Bachelor's degree-in Computer Science, Information Technology or other job-related degree.

- Degree Equivalency: 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job-related degree

- Minimum Required Work Experience: 4 years-of application development, systems testing or other job-related experience.

- Required Technologies: JavaScript, APIs (SOAP and RESTful)

- Nice To Have: Authentication/Encryption, and systems integration experience.

- Previous experience with IBM DataPower, IBM API-Connect, AWS API Gateway, Kong, RedHat OpenShift Containers, Node.js, Java-based services on IBM Websphere Application Servers, OpenAPI Swagger, GitHub, GitHub.actions, Jenkins, BlackDuck, SonarCube, ReadyAPI, Artifactory, MQ, IBM WTX/ITX, Mainframe Copybook transformations, XML, mTLS, OAuth, Splunk, or MongoDB would be beneficial.

- Day To Day: LEDS is responsible for real-time data integration across the enterprise. This includes API Gateways and service orchestration for all areas across the organization and with external partners. We design, build, and support these integrations using our developed APIs or routing/transforming vendor services; and use a large variety of tools and platforms to ensure stability and responsiveness.

- Not looking for: Not looking for a front-end developer, or a full-stack developer who wants to remain as such.

Developer II

Job Opportunity in Apple Valley, CA

We are seeking a dedicated and experienced Speech Language Pathologist (SLP) to join our team at an Acute Care Hospital in Apple Valley, CA. Enjoy the serene desert landscape and a welcoming community while advancing your career in a supportive environment.

Position Details

- Schedule: Monday-Friday

- Hybrid Role: Inpatient and Outpatient

- Patient Load: Typically 1-3 adult outpatient sessions per day, remainder in acute hospital

- Responsibilities: Must independently perform Modified Barium Swallow Studies

- Local Radius: 50 miles (contact AM for local rate)

- Start Date: ASAP

- Experience Required: 3 years (must be independent)

- First Time Applicants: Considered

- Certifications Required: BLS, CCC-SLP, State License

- Call Requirement: None

- Weekend Coverage: None

- Pending License: Not accepted

- RTO Restrictions: Must be included at the time of submission

- Guaranteed Hours: Facility may call off once per two-week pay period

Hospital Highlights

- Type of Facility: Acute Care Hospital

- Total Staffed Beds: 212

- Scrub Color:

- RNs: Navy blue

- L&D/OR: Provided

- Charting: Epic

- Parking: Free parking available

Therapy/Rehabilitation/SLP Acute Care Hospital

**Duties:**

- Utilize a consultative and strategic approach to support full-cycle recruiting, including sourcing, assessment, and selection of top talent in a cost-effective manner.

- Execute innovative recruiting processes and leverage market intelligence to enhance candidate and hiring manager experience.

- Ensure recruitment policies, processes, and legal requirements comply with local labor laws and organizational standards.

- Partner with business leaders using subject matter expertise and recruiting tools to improve quality of hire.

- Lead full-cycle recruiting activities including recruitment strategy sessions, candidate sourcing, interviewing, selection, offer management, compliance, and communication.

- Plan, monitor, and execute internal talent acquisition projects independently.

- Utilize labor market insights, data trends, and competitive intelligence to build diverse applicant pools.

- Serve as a functional domain specialist for assigned business areas by developing recruiting, networking, and talent pipelining strategies.

- Collaborate with HR teams and stakeholders while mentoring recruiters within the assigned functional space.

- Handle complex recruiting challenges independently with minimal supervision.

**Qualification:**

- A bachelor's degree in a related field or equivalent experience.

- Requires at least four years of related recruiting experience.

**Preferred:**

- previous experience in digital or technology recruiting.

HR - Recruiter Lv3

Typical Day in the Role

The team is responsible for product marketing, supporting a dynamic marketing organization. As a key member of this team, you will:

- Drive the rhythm of business, including executive reviews and organizational alignment.

- Support senior management-level deliverables, including OKRs, reporting, and executive preparation.

- Lead internal communications, such as newsletters and sharing team impact.

- Craft external communications, including drafting social media posts, blog content, and LinkedIn articles.

Candidate Requirements

The ideal candidate will have:

- Strong experience in a Chief of Staff or business manager role.

- Experience supporting senior leadership at a high level.

- A proven ability to drive team alignment and operational cadence.

- Exposure to both internal and external communications.

- The ability to thrive in fast-paced environments with high visibility.

Key Responsibilities

-  Business Management & Leadership Support

- Act as a trusted partner to marketing leadership, supporting planning and execution across key initiatives.

- Drive the rhythm of business, including leadership team meetings and action tracking.

- Collaborate across various departments to ensure alignment and forward momentum.

- Independently advance work by synthesizing inputs and driving next steps.

- Identify gaps, risks, and dependencies, and proactively bring solutions.

-  Internal & External Communications

- Lead and execute the internal communications strategy to drive awareness and adoption of key initiatives.

- Create and manage internal narratives across multiple channels.

- Support external-facing communications by drafting social posts and blogs.

- Build and maintain an editorial cadence aligned with business priorities.

-  Operational Excellence & Budget Support

- Manage and track marketing budgets, including spend visibility and coordination with finance partners.

- Support the execution of planning cycles and ensure adherence to team processes and compliance requirements.

-  Execution at Speed

- Operate with urgency and move work forward quickly and independently.

- Translate high-level direction into clear outputs and actions.

- Maintain strong follow-through across multiple workstreams, ensuring timely and high-quality deliverables.

**Qualifications**

Required

- 5-8 years of experience in business management, marketing operations, communications, or consulting.

- Proven ability to operate as a peer to senior stakeholders and influence without authority.

- Strong written and verbal communication skills, suitable for executive-level audiences.

- Experience managing cross-functional initiatives in a fast-paced environment.

- A high ownership mindset with the ability to drive ambiguous work to completion.

**Preferred**

- Experience in enterprise technology or cloud marketing.

- Background in executive communications or storytelling.

- Familiarity with marketing rhythms, field alignment, and launch planning.

What Success Looks Like

- The leadership team is more effective, aligned, and focused on the highest priorities.

- Key initiatives move faster with fewer gaps.

- Internal stakeholders are better informed and engaged.

- Communications are clear, consistent, and influential both internally and externally.

- The role reduces friction and increases execution velocity across the organization.

Candidate Profile

The ideal candidate can sit in leadership forums as a peer and contribute meaningfully. They are comfortable taking imperfect inputs and turning them into high-quality outputs. A strong communicator who can evangelize internally and represent the organization externally, they operate with speed, judgment, and require little direction.

Unique Selling Points

This is a high-visibility role working directly with senior marketing leaders, offering broad exposure across various product lines. It provides the opportunity to shape major launches and influence both strategy and execution.

**Top 3 Must-Have Hard Skills & Years Of Experience**

- Business management/operations (9 years)

- Executive communications (9 years)

- Cross-functional program management (9 years)

Communications Specialist 5

Description: This position serves as internal and outward-facing, dedicated clinical resource responsible for quality measures supporting the pharmacy department in identifying Star/HEDIS measure needs and expectations, and developing and managing initiatives to achieve 5 stars. The position has oversight responsibilities driven by metrics to manage vendors, retail pharmacy , prime, Magellan and health systems to deliver outcomes as outlined in different programs as well as reporting to internal stake holders

Major Responsibilities (4 to 8 in total)

The information above is intended to describe the general nature of the work being performed by each incumbent assigned to this position. This job description is not designed to be an exhaustive list of all responsibilities, duties, and skills required of each incumbent.

- Clinical pharmacist will be responsible for managing outreach efforts and pull-through for Star/HEDIS clinical programs. Coordinate between the pharmacy department, health systems, and Magellan. Clinical pharmacist will be responsible for driving results to obtain 5-Stars for Medicare Part D Star clinical programs including Adherence (DM, RAS, Statins), SUPD, and CMRs for MTM.

- Oversee the daily clinical activities related to Star/HEDIS measure goals for various health systems. Ensure clinical goals and objectives are met.

- Identify problems related to Star/HEDIS measures that require a clinical solution, implement and monitor clinical pharmacy solutions in support of Horizon’s Star/HEDIS goals to save money and improve care. Major responsibility is to serve as clinical liaison between Horizon pharmacy department and health systems, assisting with managing overall relationship and driving adoption of recommended clinical solutions.

- Develop, review and monitor clinical programs, therapeutic initiatives, pathways of care and other drug use policies and practices in support of Star/HEDIS initiatives. Works closely with the pharmacy department managers, vendors, and health systems to ensure execution of programs.

- Maintain continuity among health systems by communicating and documenting program design and execution in accordance with pharmacy department expectations. Track, analyze and report on patient interventions, interactions and findings of disease management activities..

- With support of the Horizon data team, develop and track the appropriate metrics to monitor the quality, care, and cost impact of the Star/HEDIS program and monitor overall healthcare trends within the Medicare populations.

- Conduct member, provider, and pharmacy outreach/interventions and Comprehensive Medication Reviews as needed to achieve Stars goals.

- The position requires communication across all departments; an understanding of the strategic impact of the programs; and extensive knowledge of how the Star/HEDIS programs integrate with other clinical initiatives.

- Understand the financial impact of all clinical recommendations: Programs must address the impact on customers, operations, program integrity, pricing, quality and satisfaction.

Functional Competencies

**Qualifications**

Education/Experience:

BA/BS in Pharmacy or PharmD

Field(s) of study: Pharmacy

Experience: 2-5years

Experience: Health plan or Medicare clinical customer service or Retail management position . Project management experience and knowledge of health plans or Medicare industry. CMS Star/HEDIS measure quality improvement metrics.

Industry: Healthcare; preferably with retail or health insurance provider.

Additional licensing, certifications, registrations: A current Pharmacist license in the state of New Jersey

Knowledge: CMS Star/HEDIS measures.

Skills and Abilities:

Able to receive assignments in the form of high level objectives and independently establish detailed goals to meet objectives. Strong interpersonal skills. Excellent oral and written communication skills. Ability to function independently and as a team member. Good organization and time management, with the ability to manage multiple tasks. Proven ability to plan, organize, schedule, direct, control and monitor project activities. Able to perform basic financial analysis. Ability to interact at a high level with external contacts. Develop reporting and tracking documents with visuals

Computer Skills: Microsoft Office Suite, access, excel, project management, power point

Clinical Pharmacist

Day to Day Responsibilities

Your Work

- Lead cross-functional teams across multiple business units to align on priorities and develop comprehensive communications strategies.

- Develop communication programs that incorporate a full spectrum of tools and tactics (from traditional letters to digital and social media content).

- Create communication through the eyes of the customer - developing holistic experiences and meaningful touch-points.

- Use data to measure success and continually optimize results (open rates, response rates, return mail, list health, etc.).

- Use communication to mitigate risks through crisis management, constituent engagement, and customer service.

- Responsible for developing, implementing, and evaluating marketing strategies and plans that drive member engagement and profitable membership growth/retention in support of NPS goals.

- Develop holistic experiences and meaningful touchpoints that leverage a variety of tools (consumer engagement, content marketing, content syndication, and email marketing).

- Understand the strategic intent of our members and connect the personalized programs to experiences through member-facing marketing assets with landing environments that inspire the desired member's actions and deliver on member's needs.

- Drive successful implementation including approving all technical and artistic phases of marketing collateral and materials; tracking budgets and project deliverables/milestones; managing vendor and internal unit activities and preparing reports and communications on project status to stakeholders.

Your Knowledge and Experience

- Requires a bachelor's degree or equivalent experience and/or equivalent combination of education and experience.

- Requires at least 7 years of prior relevant experience.

- Knowledge of advanced health insurance marketing principles, healthcare education, or behavior change practices and techniques is a plus.

- Ability to independently develop, implement, and evaluate marketing plans and processes and recommend process improvements.

- Excellent cross-functional team, project, and organizational leadership skills with attention to detail.

- Self-starter with initiative and a sense of accountability and ownership.

- Ability to influence and align stakeholders and decision makers.

Required Skills (top 3 non-negotiables):

- Marketing Experience

- Project Management

- Campaign Management

**Preferred Skills (nice To Have)**

- Healthcare Experience

- Digital Media and Email Management

- Campaign Development

Disqualifiers/ Dislikes on Resumes:

Education Requirements: Bachelors

Required Testing: NA

Software Skills Required: Adobe, Workfront, CJA, Smartsheet, and Microsoft Office

Required Certifications: NA

MARKETING ASSISTANT/ANALYST 3

Role Summary

The Scheduling Specialist plays a crucial role in ensuring participants receive timely care. This position involves coordinating participant care scheduling and maintaining accurate team member availability for appointments. Responsibilities include handling scheduling requests, cancellations, rescheduling, responding to calls and in-person requests, conducting reminder calls, and performing other administrative tasks as needed. This is a fully on-site role in a dynamic environment, requiring effective collaboration with colleagues and stakeholders to promote organizational values and mission.

Duties and Responsibilities

- Coordinate participant appointments effectively, addressing conflicts or urgent needs, and communicating with stakeholders to meet scheduling protocols.

- Manage cancellation and rescheduling requests, ensuring timely communication to all relevant parties.

- Respond to incoming communications, appropriately screening, transferring, resolving, and documenting calls.

- Provide outstanding customer service and uphold core values.

- Maintain and update team member schedule availability in source systems.

- Document updates and communications in source systems as per department protocols.

- Conduct appointment confirmations and reminders, updating appointments as necessary.

- Review and improve scheduling processes for efficiency, recommending enhancements as needed.

- Provide guidance to staff on scheduling processes, ensuring they are well-informed and equipped.

- Troubleshoot and resolve basic issues, escalating to management when necessary.

- Work a varied schedule, including evenings and weekends as needed.

- Complete all required documentation accurately and timely.

- Maintain confidentiality of company procedures and information.

- Follow policies and procedures, participating in quality improvement activities, training, and meetings.

- Communicate regularly with the supervisor and team regarding workload and priorities.

- Complete mandated trainings, education, and occupational health screenings timely.

- Exercise flexibility in assignments as business needs evolve.

- Perform other duties as assigned.

**Required Skills & Experience**

- Excellent and accurate data entry skills with experience in multiple software platforms, including one year with Electronic Medical Records (EMR).

- Minimum of one-year experience in healthcare.

- Outstanding customer service orientation, especially in telephone and written communications.

- Problem-solving skills and persistence in challenges.

- Excellent organizational and communication skills.

- Ability to work independently with minimal supervision.

- Demonstrated ability to prioritize in a fast-paced environment.

- Experience and competency working with diverse backgrounds and cultures.

- Commitment to supporting vulnerable seniors.

**Preferred Skills & Experience**

- Experience in a PACE setting is a plus.

Education

- Required: High School Diploma or GED

- Preferred: N/A

Schedule

- Hours Per Week: 40

- Hours Per Day: 8

- Days Per Week: 5

- Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Scheduling Specialist

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