Data Analyst
5+ years
United States
Full-time
Remote
1 month ago
About the role
About The Company
Upstart is a leading financial technology company dedicated to transforming the lending landscape through innovative use of data and artificial intelligence. Committed to expanding access to credit, Upstart leverages advanced machine learning models to assess borrower risk more accurately than traditional methods. The company’s mission is to enable responsible lending and empower consumers to achieve their financial goals. With a focus on transparency, fairness, and efficiency, Upstart has established itself as a trusted partner for consumers and financial institutions alike. The organization fosters a dynamic, collaborative, and inclusive work environment that encourages continuous learning and professional growth. As a remote-first company, Upstart values flexibility and strives to create a supportive atmosphere where employees can thrive regardless of location.
About The Role
As a Staff Data Analyst at Upstart, you will play a pivotal role within the Servicing Analytics team, partnering closely with Operations, Product, and Leadership teams to enhance borrower outcomes and operational efficiency across the servicing lifecycle. Your expertise will be instrumental in translating complex data into actionable insights, shaping servicing strategies, and developing scalable reporting solutions. You will serve as a strategic analytics partner, independently identifying opportunities for improvement, diagnosing trends, and influencing key decision-making processes. The role requires a proactive approach to problem-solving, a deep understanding of business operations, and proficiency in data analysis tools and techniques. You will lead analytical initiatives, support product experiments, and deliver clear, compelling narratives to senior stakeholders, ultimately driving data-driven decision-making across the organization.
Qualifications
Responsibilities
Benefits
Equal Opportunity
We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.
Upstart is a leading financial technology company dedicated to transforming the lending landscape through innovative use of data and artificial intelligence. Committed to expanding access to credit, Upstart leverages advanced machine learning models to assess borrower risk more accurately than traditional methods. The company’s mission is to enable responsible lending and empower consumers to achieve their financial goals. With a focus on transparency, fairness, and efficiency, Upstart has established itself as a trusted partner for consumers and financial institutions alike. The organization fosters a dynamic, collaborative, and inclusive work environment that encourages continuous learning and professional growth. As a remote-first company, Upstart values flexibility and strives to create a supportive atmosphere where employees can thrive regardless of location.
About The Role
As a Staff Data Analyst at Upstart, you will play a pivotal role within the Servicing Analytics team, partnering closely with Operations, Product, and Leadership teams to enhance borrower outcomes and operational efficiency across the servicing lifecycle. Your expertise will be instrumental in translating complex data into actionable insights, shaping servicing strategies, and developing scalable reporting solutions. You will serve as a strategic analytics partner, independently identifying opportunities for improvement, diagnosing trends, and influencing key decision-making processes. The role requires a proactive approach to problem-solving, a deep understanding of business operations, and proficiency in data analysis tools and techniques. You will lead analytical initiatives, support product experiments, and deliver clear, compelling narratives to senior stakeholders, ultimately driving data-driven decision-making across the organization.
Qualifications
- Bachelor’s degree in Analytics, Engineering, Mathematics, Statistics, or a related field (or equivalent experience)
- Minimum of 8+ years of experience in data analytics, business analytics, or related functions supporting business operations or product teams
- Advanced proficiency in SQL, including building complex queries and transforming large datasets
- Experience designing and maintaining dashboards and automated reports using BI tools such as Tableau, Looker, or similar platforms
- Proven ability to conduct root cause analysis, define performance metrics, and deliver data-driven recommendations
- Strong analytical skills with the ability to interpret data and translate findings into business insights
- Excellent communication skills for presenting insights to senior leadership and cross-functional teams
Responsibilities
- Partner with Operations, Product Management, and leadership teams to define success metrics, evaluate operational performance, and influence servicing strategies through data insights
- Develop and maintain scalable dashboards, reporting frameworks, and business review materials that support self-service analytics for Operations teams
- Perform root cause analyses to diagnose changes in borrower and operational performance metrics and recommend actionable solutions
- Lead analytical support for product experiments and operational initiatives, including measurement design, performance evaluation, and strategic recommendations
- Identify opportunities to enhance operational efficiency and borrower outcomes by analyzing servicing workflows, agent performance, and payment behaviors
- Translate complex analytical findings into clear narratives and present insights effectively to senior stakeholders and leadership audiences
- Collaborate with cross-functional teams to improve data quality, automate reporting workflows, and implement AI-enabled tools for operational improvements
Benefits
- Competitive salary range aligned with experience and location
- Target bonuses, equity compensation, and comprehensive benefits packages including medical, dental, and vision insurance
- Retirement savings options such as 401(k)
- Flexible remote work environment with opportunities for in-person collaboration through quarterly onsite sessions
- Professional development opportunities and a collaborative company culture that values innovation and inclusion
Equal Opportunity
We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.
Skills
AnalystTechnology, Information and Internet