Administrative Assistant, Membership
5+ years
United States
Full-time
Remote
1 month ago
About the role
About The Company
The Museum of Modern Art (MoMA) is one of the world's most influential modern and contemporary art institutions. Dedicated to advancing the understanding and appreciation of modern art, MoMA offers a dynamic environment where innovative exhibitions, educational programs, and community engagement initiatives are at the forefront. As a leading cultural organization, MoMA is committed to fostering diversity, inclusion, and accessibility, ensuring that its collections and programs resonate with a broad and diverse audience. The museum attracts millions of visitors annually, both in person and virtually, offering a rich array of experiences that inspire, educate, and entertain. MoMA's mission is to help people understand and enjoy the art of our time, making it a vibrant hub for artists, scholars, visitors, and staff alike.
About The Role
MoMA is seeking a dedicated Administrative Assistant to join the Membership team. This role is pivotal in creating a highly positive customer service experience for museum members, supporting retention, engagement, and repeat visitation. The Administrative Assistant will handle essential functions related to membership lifecycle communications and events, ensuring seamless operations and exceptional member interactions. The ideal candidate will oversee remote customer service channels, manage membership renewals, and collaborate across departments to implement new features that enhance the overall membership experience. They will also contribute to the planning and execution of onsite and virtual member events, support membership registration and fulfillment, and maintain accurate records within the membership database. This position offers an exciting opportunity to work in a vibrant arts environment, directly impacting member satisfaction and engagement while supporting the museum’s mission to promote understanding and enjoyment of modern and contemporary art.
Qualifications
Responsibilities
Benefits
Equal Opportunity
MoMA is an equal opportunity employer committed to fostering an inclusive workplace. Employment decisions are made based on personal capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital or civil partnership status, citizenship status, creed, genetic predisposition, unemployment status, familial status, domestic violence or stalking victim status, caregiver status, arrest or conviction record (as permitted by law), credit history, or any other protected category under applicable law, including the New York City Human Rights Law. We encourage applicants from diverse backgrounds to apply and join our team in supporting MoMA’s mission to inspire and engage a global community through modern and contemporary art.
The Museum of Modern Art (MoMA) is one of the world's most influential modern and contemporary art institutions. Dedicated to advancing the understanding and appreciation of modern art, MoMA offers a dynamic environment where innovative exhibitions, educational programs, and community engagement initiatives are at the forefront. As a leading cultural organization, MoMA is committed to fostering diversity, inclusion, and accessibility, ensuring that its collections and programs resonate with a broad and diverse audience. The museum attracts millions of visitors annually, both in person and virtually, offering a rich array of experiences that inspire, educate, and entertain. MoMA's mission is to help people understand and enjoy the art of our time, making it a vibrant hub for artists, scholars, visitors, and staff alike.
About The Role
MoMA is seeking a dedicated Administrative Assistant to join the Membership team. This role is pivotal in creating a highly positive customer service experience for museum members, supporting retention, engagement, and repeat visitation. The Administrative Assistant will handle essential functions related to membership lifecycle communications and events, ensuring seamless operations and exceptional member interactions. The ideal candidate will oversee remote customer service channels, manage membership renewals, and collaborate across departments to implement new features that enhance the overall membership experience. They will also contribute to the planning and execution of onsite and virtual member events, support membership registration and fulfillment, and maintain accurate records within the membership database. This position offers an exciting opportunity to work in a vibrant arts environment, directly impacting member satisfaction and engagement while supporting the museum’s mission to promote understanding and enjoyment of modern and contemporary art.
Qualifications
- Bachelor's degree or equivalent professional experience
- One to two years of experience in development, membership, or subscription-based organizations
- Exceptional customer service and interpersonal skills
- Highly detail-oriented with excellent writing and proofreading abilities
- Experience with ZenDesk and Salesforce or other CRM systems is preferred
- Proficiency with technology including mobile devices, Google Workspace, and point of sale software
- Ability to work independently and collaboratively within a team environment
- An interest in modern and contemporary art is advantageous
Responsibilities
- Manage and oversee remote customer service channels such as telephone and email, ensuring prompt and professional responses
- Accurately process membership renewal transactions and maintain detailed records
- Collaborate with departments to implement new features aimed at improving the membership customer service experience
- Maintain professional and supportive communication across all channels, fostering a warm and welcoming environment for members
- Stay informed about Museum exhibitions, films, educational programs, and marketing campaigns to effectively communicate with members
- Coordinate with various departments to resolve customer service inquiries efficiently
- Ensure the accuracy and integrity of the Membership database
- Support the development, testing, and execution of member lifecycle communications to boost engagement and value
- Assist in the planning and execution of onsite and virtual member events, ensuring a positive experience for attendees
- Perform specialized membership category registration and fulfillment tasks
- Perform additional duties as required to support the membership functions and organizational goals
Benefits
- Competitive annual salary of $55,822
- Comprehensive health, dental, and vision insurance
- Retirement plan options
- Paid time off and holidays
- Opportunities for professional development and training
- Access to museum exhibitions, programs, and resources
- Inclusive and diverse work environment
Equal Opportunity
MoMA is an equal opportunity employer committed to fostering an inclusive workplace. Employment decisions are made based on personal capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital or civil partnership status, citizenship status, creed, genetic predisposition, unemployment status, familial status, domestic violence or stalking victim status, caregiver status, arrest or conviction record (as permitted by law), credit history, or any other protected category under applicable law, including the New York City Human Rights Law. We encourage applicants from diverse backgrounds to apply and join our team in supporting MoMA’s mission to inspire and engage a global community through modern and contemporary art.
Skills
AdministrativeTechnology, Information and Internet