Administrative Assistant
5+ years
United States
Full-time
Remote
1 month ago
About the role
About The Company
The Museum of Modern Art (MoMA) is one of the world's leading institutions dedicated to contemporary and modern art. Renowned for its extensive collection of artworks, innovative exhibitions, and educational programs, MoMA strives to inspire and engage diverse audiences through its dynamic offerings. As a cultural hub, MoMA is committed to fostering a vibrant community of art enthusiasts, scholars, and visitors from around the globe. The Museum values inclusivity, creativity, and excellence, continually working to enhance its services and outreach to promote a deeper understanding and appreciation of modern and contemporary art.
About The Role
MoMA is seeking a highly motivated and detail-oriented Administrative Assistant to join the Membership team. This role is pivotal in ensuring a positive and seamless experience for Museum members, supporting membership retention, engagement, and participation in events. The Administrative Assistant will handle a variety of administrative functions related to membership lifecycle communications, event coordination, and customer service. The ideal candidate will be proactive, possess excellent interpersonal skills, and be capable of managing multiple priorities efficiently. This position offers an exciting opportunity to contribute to MoMA’s mission by enhancing member relations and supporting the growth of the Museum’s community.
Qualifications
Responsibilities
Benefits
Equal Opportunity
MoMA is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. Employment decisions are made based on personal capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital or civil partnership status, citizenship status, creed, genetic predisposition, or any other protected category under applicable law. We promote diversity and equal opportunity and encourage candidates from all backgrounds to apply. We adhere to all applicable laws and regulations to ensure a fair and equitable hiring process.
The Museum of Modern Art (MoMA) is one of the world's leading institutions dedicated to contemporary and modern art. Renowned for its extensive collection of artworks, innovative exhibitions, and educational programs, MoMA strives to inspire and engage diverse audiences through its dynamic offerings. As a cultural hub, MoMA is committed to fostering a vibrant community of art enthusiasts, scholars, and visitors from around the globe. The Museum values inclusivity, creativity, and excellence, continually working to enhance its services and outreach to promote a deeper understanding and appreciation of modern and contemporary art.
About The Role
MoMA is seeking a highly motivated and detail-oriented Administrative Assistant to join the Membership team. This role is pivotal in ensuring a positive and seamless experience for Museum members, supporting membership retention, engagement, and participation in events. The Administrative Assistant will handle a variety of administrative functions related to membership lifecycle communications, event coordination, and customer service. The ideal candidate will be proactive, possess excellent interpersonal skills, and be capable of managing multiple priorities efficiently. This position offers an exciting opportunity to contribute to MoMA’s mission by enhancing member relations and supporting the growth of the Museum’s community.
Qualifications
- Bachelor’s degree or equivalent professional experience
- One to two years of experience in development, membership, or subscription-based organizations
- Exceptional customer service and interpersonal skills
- High level of attention to detail with excellent writing and proofreading abilities
- Experience with ZenDesk and Salesforce or other CRM platforms is preferred
- Proficiency in using technology including mobile devices, Google Workspace, point of sale software, and related tools
- Ability to work independently and collaboratively within a team environment
- An interest in modern and contemporary art is advantageous
Responsibilities
- Manage and oversee membership remote customer service channels, including telephone and email communications
- Utilize ZenDesk to accurately categorize, organize, and report on member requests
- Process membership renewal transactions efficiently and accurately
- Collaborate across departments to implement new features aimed at enhancing the customer service experience
- Maintain professional, helpful, and warm communication with members across all channels
- Stay informed about Museum exhibitions, films, educational programs, and marketing campaigns to better serve members
- Coordinate with departments to resolve customer service inquiries promptly and effectively
- Ensure the accuracy and integrity of the Membership database
- Assist in developing and testing member lifecycle communications and engagement strategies
- Support planning and execution of onsite and virtual member events
- Handle special membership category registration and fulfillment tasks
- Perform additional duties as required to support the membership functions and objectives
Benefits
- Competitive annual salary of $55,822
- Comprehensive health, dental, and vision insurance coverage
- Retirement plan options
- Paid time off and holidays
- Opportunities for professional development and training
- Access to Museum exhibitions, programs, and events
- Inclusive and diverse work environment
Equal Opportunity
MoMA is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. Employment decisions are made based on personal capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital or civil partnership status, citizenship status, creed, genetic predisposition, or any other protected category under applicable law. We promote diversity and equal opportunity and encourage candidates from all backgrounds to apply. We adhere to all applicable laws and regulations to ensure a fair and equitable hiring process.
Skills
AdministrativeTechnology, Information and Internet