Product Designer
6 - 10 years
New York, United States
Hybrid
1 month ago
About the role
Job Description:
Job Title: Product Designer - Purchase Experience
Location : New York, NY (1 day/Week Hybrid- any one day at office (Flexible on the days))
Type: Contract (C2C/W2/1099)
Client: Direct Client
Interview: 1 round (Virtual)
Job Description : Role Overview
We’re building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within our client’s ecosystem, including a large project initiative and the Purchase Experience.
In this hands-on role, you’ll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.
Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You’ll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.
What You’ll Do
Own Experiences End-to-End
Use Research and Data to Drive Decisions
Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
Plan and run usability testing, concept testing, and iterative evaluations
Translate findings into prioritized improvements
Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)
Design AI-Related Experiences
Raise the Bar for Design Craft and Team Growth
Experience
Skills
Education
Tools & Collaboration
Nice to Have / Preferred Background
Deal Breakers
Job Title: Product Designer - Purchase Experience
Location : New York, NY (1 day/Week Hybrid- any one day at office (Flexible on the days))
Type: Contract (C2C/W2/1099)
Client: Direct Client
Interview: 1 round (Virtual)
Job Description : Role Overview
We’re building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within our client’s ecosystem, including a large project initiative and the Purchase Experience.
In this hands-on role, you’ll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.
Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You’ll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.
What You’ll Do
- UX Design Delivery in an Agile Sprint Cadence
- Lead a design pod focused on a large project initiative and/or Purchase Experience workflows
- Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)
- Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria
- Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA
- Support teams during build by answering questions, reviewing implementations, and driving design QA
Own Experiences End-to-End
- Own core workflows and moments that matter, including:
- Landing/home experiences
- Navigation and search
- Product discovery and consideration
- Client and policy views
- Applications, underwriting touchpoints, and post-purchase confirmation
- Task-based servicing
- Forms and document flows
- Notifications, status/confirmation states, and error/recovery patterns
- Design for clarity and trust within complex, regulated environments
- Balance usability, efficiency, accessibility, and compliance
- Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness
Use Research and Data to Drive Decisions
Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
Plan and run usability testing, concept testing, and iterative evaluations
Translate findings into prioritized improvements
Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)
Design AI-Related Experiences
- Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
- Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
- Design human-in-the-loop patterns, guardrails, and fallback paths
- Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
- Design for transparency, trust, and protection of sensitive customer data
Raise the Bar for Design Craft and Team Growth
- Run effective design critiques and foster a culture of feedback
- Support career growth through 1:1s and actionable feedback
- Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models
Experience
- 5–6+ years of digital product design experience with shipped work
- 2+ years leading, mentoring, or operating in player/coach roles
- Strong experience with complex workflows, dashboards, portals, and self-service experiences
- Agile delivery experience from discovery through production
- Close collaboration with Engineering and cross-functional partners
Skills
- Human-centered design, interaction design, visual design, and UX writing collaboration
- Qualitative and quantitative decision-making
- Strong facilitation, documentation, and executive-level communication
- Proficiency with Figma, prototyping tools, FigJam, or Miro
- Accessibility and inclusive design expertise
- AI/automation UX design, including prompts, inputs/outputs, and error handling
- Familiarity with Responsible AI, governance, and privacy-by-design
Education
- Bachelor’s degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience
Tools & Collaboration
- Figma, FigJam/Miro, Jira
- Research and analytics partnership
- Data/ML collaboration
- Design system contribution
Nice to Have / Preferred Background
- Life insurance, financial services, or other regulated industries
- Legal/Compliance partnership experience
- Experimentation, A/B testing, personalization, and optimization
- Generative AI (LLM) production experience, including evaluation and monitoring
Deal Breakers
- No portfolio or case studies
- Less than 5 years of digital product design experience
- No complex workflow-driven or self-service experience
- No agile collaboration with engineering
- No Figma or prototyping proficiency
- No accessibility/WCAG exposure