Pre-Licensed Customer Service Representative - Remote
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Digital Business Services
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #PaidTraining
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Digital Business Services
Why Consider This Job Opportunity
- Paid training to help you prepare for the State Insurance Exam
- Competitive wages with full benefits including medical, dental, vision, and 401k
- Paid time off and employee wellness programs
- Opportunity for career advancement in a supportive environment
- Engaging and collaborative work culture
- Flexibility to work from home with established internet requirements
What To Expect (Job Responsibilities)
- Resolve complex consumer issues and provide guidance to first-level representatives
- Assist policyholders with billing inquiries and policy changes
- Support policyholders by making recommendations and adjusting as necessary
- Utilize decision-making skills to address consumer concerns while adhering to guidelines
- Collaborate with team members to achieve performance goals
What Is Required (Qualifications)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How To Stand Out (Preferred Qualifications)
- Customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #PaidTraining
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Skills
Customer ServiceAdministrative and Support Services