Inbound Customer Service Representative (WFH)
United States
Full-time
Remote
1 month ago
About the role
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Home Healthcare
Why Consider This Job Opportunity
What To Expect (Job Responsibilities)
What Is Required (Qualifications)
How To Stand Out (Preferred Qualifications)
#HomeHealthcare #CustomerService #JobOpportunity #RemoteWork #PatientCare
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Employer Industry: Home Healthcare
Why Consider This Job Opportunity
- Pay starting at $15.50 plus a monthly bonus program opportunity with potential unlimited earnings
- Generous paid time off and paid holidays
- Commission and incentive opportunities available
- Work from home after successful completion of in-office training with management approval
- Supportive and compassionate work environment focused on improving patient care
- Comprehensive benefits package including medical, dental, vision, and retirement plans
What To Expect (Job Responsibilities)
- Serve as a patient advocate to resolve inquiries and concerns
- Collect and input patient data into the e-Intake system
- Verify and process orders for CPAP resupply, ensuring accuracy and compliance with guidelines
- Provide basic technical assistance and education on CPAP equipment to patients
- Manage high volume inbound calls for initial intake and follow-up communication
What Is Required (Qualifications)
- High school diploma or GED equivalent
- Basic computer and internet skills, along with a typing test
- Background check and drug screening (when applicable)
- Valid driver's license with a clean driving record (when applicable)
- Ability to maintain confidentiality and handle sensitive information
How To Stand Out (Preferred Qualifications)
- Experience with medical equipment and billing practices
- One year of related work experience in a medical or administrative role
- Knowledge of medical terminology
- Familiarity with healthcare regulations (Medicare, Medicaid)
- Strong mathematical and communication skills
#HomeHealthcare #CustomerService #JobOpportunity #RemoteWork #PatientCare
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
Skills
Customer ServiceIT Services and IT Consulting