Operations Manager
6 - 10 years
Orlando, FL
Full-time
Remote
1 month ago
About the role
About Premier Pads Premier Pads is a fast-growing luxury short-term rental management company focused on delivering exceptional homeowner and guest experiences across multiple markets.
We are looking for a high-level Operations Manager to fully own a portfolio of luxury properties and ensure every home consistently meets our operational and quality standards.
This is not a desk-only role.
You’ll be in the field, solving problems in real time, leading operational execution, maintaining luxury-level standards, coordinating teams, and ensuring every property is showcase-ready.
If you thrive in fast-paced environments, take ownership naturally, and have high personal standards, this role may be a strong fit.
What You’ll Do Operations Management
Property Oversight
New Property Onboarding
Owner Relations
Sales Contribution (Commission Opportunity)
Who Thrives Here
You’ll do well in this role if you:
This Role Is NOT A Fit If You:
Fair warning: Our standards are high, and this role requires strong operational discipline and responsiveness.
Requirements
Compensation
Application Instructions
To apply, please submit:
We are looking for a high-level Operations Manager to fully own a portfolio of luxury properties and ensure every home consistently meets our operational and quality standards.
This is not a desk-only role.
You’ll be in the field, solving problems in real time, leading operational execution, maintaining luxury-level standards, coordinating teams, and ensuring every property is showcase-ready.
If you thrive in fast-paced environments, take ownership naturally, and have high personal standards, this role may be a strong fit.
What You’ll Do Operations Management
- Oversee daily turnover operations to ensure homes are guest-ready on time
- Conduct detailed property inspections and maintain luxury quality standards
- Coordinate with housekeeping, maintenance, and contractors
- Troubleshoot operational issues in real time
- Forecast operational needs and schedule tasks proactively
- Respond quickly to emergencies and guest issues
Property Oversight
- Maintain full ownership of overall property condition
- Ensure all electronics, appliances, amenities, and home systems function properly
- Conduct arrival and departure inspections
- Create and manage punch lists for operational improvements
- Oversee seasonal maintenance and preventative upkeep
New Property Onboarding
- Lead onboarding of new homes into the management program
- Coordinate deliveries, staging, assembly tasks, and setup logistics
- Ensure onboarding deadlines are completed on time
- Work alongside Owner Relations during onboarding process
Owner Relations
- Serve as secondary escalation contact for homeowners
- Proactively address owner concerns and feedback
- Coordinate between homeowners and internal teams
- Protect homeowner satisfaction and retention
Sales Contribution (Commission Opportunity)
- Support portfolio growth through onboarding new homes
- Marketing and lead generation are provided by the company
- Earn commission for every signed home successfully onboarded
Who Thrives Here
You’ll do well in this role if you:
- Naturally take ownership
- Communicate quickly and clearly
- Stay calm under pressure
- Notice small details others miss
- Solve problems without waiting for instructions
- Enjoy fast-paced operational environments
- Have extremely high standards
- Are resourceful and proactive
- Can manage multiple moving pieces simultaneously
This Role Is NOT A Fit If You:
- Struggle with urgency
- Avoid accountability
- Dislike fast-moving environments
- Need constant direction
- Are uncomfortable handling difficult situations
- Are highly disorganized
- Do not pay attention to details
Fair warning: Our standards are high, and this role requires strong operational discipline and responsiveness.
Requirements
- Operations, hospitality, property management, hotel, logistics, or field management experience preferred
- Strong communication and organizational skills
- Ability to multitask and prioritize quickly
- Comfortable handling escalations and operational pressure
- Reliable transportation
- Comfortable working in the field daily
Compensation
- $4,000/month base salary
- Commission opportunity for every home successfully onboarded
- Marketing and leads provided by Premier Pads
- Performance growth opportunities
- Leadership growth path within Premier Pads
Application Instructions
To apply, please submit:
- Your resume
- A 2–3 minute video answering:
- Why you’re interested in this role
- A difficult operational problem you solved
- How you handle pressure and multiple priorities
- Complete this personality assessment:
- DISC Personality Test
- Please include a screenshot of your DISC results with your application.
- Send Loom video & DISC results to [email protected]
Skills
Real Estate