Customer Service Representative / Order Entry
6 - 10 years
Montgomery, AL
Full-time
Remote
1 month ago
About the role
Company Description
Precision Metal Works, Inc. specializes in providing high-quality sheet metal fabrication services, utilizing advanced equipment such as Mitsubishi and Mazak lasers, Flow Waterjet, and Amada Vipros Punch. We work with a variety of materials, including mild steel, stainless steel, aluminum, rubber, and plastics. Our finishing operations include Powder Coating, Painting, Tumbling, Polishing, Bead Blasting, and Engraving. We also collaborate with external partners for zinc plating and galvanizing, ensuring our products meet precise customer specifications.
Role Description
This is a full-time on-site role located in Montgomery, AL, for a Customer Service Representative / Order Entry professional. The role involves ensuring excellent customer support by handling inquiries, maintaining customer satisfaction, processing orders accurately, and resolving any issues promptly. Daily tasks include entering and managing orders, responding to customer needs, and collaborating with internal teams to ensure smooth operational workflows.
Qualifications
Precision Metal Works, Inc. specializes in providing high-quality sheet metal fabrication services, utilizing advanced equipment such as Mitsubishi and Mazak lasers, Flow Waterjet, and Amada Vipros Punch. We work with a variety of materials, including mild steel, stainless steel, aluminum, rubber, and plastics. Our finishing operations include Powder Coating, Painting, Tumbling, Polishing, Bead Blasting, and Engraving. We also collaborate with external partners for zinc plating and galvanizing, ensuring our products meet precise customer specifications.
Role Description
This is a full-time on-site role located in Montgomery, AL, for a Customer Service Representative / Order Entry professional. The role involves ensuring excellent customer support by handling inquiries, maintaining customer satisfaction, processing orders accurately, and resolving any issues promptly. Daily tasks include entering and managing orders, responding to customer needs, and collaborating with internal teams to ensure smooth operational workflows.
Qualifications
- Prior experience in Customer Service, Customer Support, or Customer Satisfaction roles
- Strong focus on Customer Experience and maintaining high levels of customer engagement
- Attention to detail and accuracy in order entry and management
- Proficiency with office software and order management systems
- Excellent problem-solving and communication skills
- Ability to work effectively in a team-oriented and on-site environment
- Experience in a manufacturing or metalworking environment is a plus
Skills
Wholesale Building Materials