Shore Excursion Staff
2 - 5 years
Miami-Fort Lauderdale Area
Full-time
Remote
1 month ago
About the role
Company Description
Oceanus Voyages is an emerging cruise line offering exclusive and adventurous travel experiences. Specializing in Caribbean itineraries, the company is committed to creating memorable voyages for travelers seeking unique destinations. With a focus on exceptional service and cultural immersion, Oceanus Voyages delivers unforgettable travel experiences for passengers. At the heart of the company is a passion for exploration and customer satisfaction.
Role Description
This is a full-time, on-board position for Shore Excursion Staff. In this role, you will be responsible for selling, and coordinating shore excursions for cruise passengers to ensure enriching and enjoyable onshore experiences. You will assist guests with inquiries, provide detailed knowledge about excursion offerings, and ensure smooth operational execution in collaboration with local partners. Additional responsibilities include maintaining accurate records, preparing reports, and delivering exceptional customer service to enhance guest satisfaction.
Qualifications
Oceanus Voyages is an emerging cruise line offering exclusive and adventurous travel experiences. Specializing in Caribbean itineraries, the company is committed to creating memorable voyages for travelers seeking unique destinations. With a focus on exceptional service and cultural immersion, Oceanus Voyages delivers unforgettable travel experiences for passengers. At the heart of the company is a passion for exploration and customer satisfaction.
Role Description
This is a full-time, on-board position for Shore Excursion Staff. In this role, you will be responsible for selling, and coordinating shore excursions for cruise passengers to ensure enriching and enjoyable onshore experiences. You will assist guests with inquiries, provide detailed knowledge about excursion offerings, and ensure smooth operational execution in collaboration with local partners. Additional responsibilities include maintaining accurate records, preparing reports, and delivering exceptional customer service to enhance guest satisfaction.
Qualifications
- Experience in customer service and guest relations, with strong communication and interpersonal skills
- Organizational and multitasking skills to manage multiple excursions and ensure smooth operations
- Knowledge of tourism or travel-related activities, preferably in Caribbean
- Proficiency in managing bookings, schedules, and reports efficiently
- Fluency in English is required
- Ability to work in a dynamic team environment and adapt to a fast-paced, customer-focused setting
- High school diploma or equivalent required; additional certifications or training in travel, tourism, or hospitality is preferred
- Previous experience working in the cruise, travel, or tourism industry is an advantage
Skills
Travel Arrangements