Operations & Client Services Manager
6 - 10 years
United States
Full-time
Remote
1 month ago
About the role
About Nova's Nests
Nova's Nests LLC is a veteran-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in corporate housing and lodging services. We serve government clients, corporate partners, and individuals in need of high-quality, carefully managed lodging solutions. Our team is mission-driven, fast-moving, and built on a culture of service — to our clients, our partners, and one another.
The role
We're looking for a hands-on Assistant Manager to support our Director of Client Services & Operations and help run the day-to-day of our growing operation. You'll serve as the connective tissue between our team, our corporate lodging partners, and our clients — ensuring that everything runs smoothly, issues get resolved quickly, and our partners feel genuinely supported.
This is a high-ownership role for someone who's organized, relationship-oriented, and thrives in a fast-paced service environment. You won't be doing things by the book — you'll be helping write it.
What you'll do
What you bring
Preferred (but not required)
Compensation
Starting salary
$40,000 – $50,000
Based on experience
Employment type
Full-Time Hours (11 am to 7pm EST)
Fully remote · US-based
Email [email protected] your resume and a short paragraph oh why you are interested in the job to Apply
Nova's Nests LLC is a veteran-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in corporate housing and lodging services. We serve government clients, corporate partners, and individuals in need of high-quality, carefully managed lodging solutions. Our team is mission-driven, fast-moving, and built on a culture of service — to our clients, our partners, and one another.
The role
We're looking for a hands-on Assistant Manager to support our Director of Client Services & Operations and help run the day-to-day of our growing operation. You'll serve as the connective tissue between our team, our corporate lodging partners, and our clients — ensuring that everything runs smoothly, issues get resolved quickly, and our partners feel genuinely supported.
This is a high-ownership role for someone who's organized, relationship-oriented, and thrives in a fast-paced service environment. You won't be doing things by the book — you'll be helping write it.
What you'll do
- Supervise and support a team of Nova's Nests staff members on day-to-day operations, task prioritization, and quality of service
- Serve as a primary point of contact for corporate clients, lodging partners, and external stakeholders — managing relationships with professionalism and responsiveness
- Handle escalated client and homeowner concerns that require higher-level resolution, knowing when to own the outcome and when to loop in leadership
- Coordinate and track operational workflows, ensuring nothing falls through the cracks across active bookings and client accounts
- Support business-to-business relationship management with our corporate housing partners and external stakeholders
- Maintain clear communication across the team and with leadership, providing status updates and flagging issues proactively
- Help identify and improve operational processes as the company scales
What you bring
- Experience in corporate housing, hospitality, hotel management, property management, or a related field — we want someone who understands the day-to-day of lodging operations
- Strong customer service instincts and the ability to de-escalate and problem-solve in real time
- Prior experience leading, coordinating, or mentoring a team — formal management experience is a plus but not required
- Excellent written and verbal communication skills; you're comfortable corresponding with corporate clients and business partners professionally
- Highly organized with strong follow-through — you don't drop the ball
- Comfortable working independently in a fully remote environment while staying closely connected to your team
- A genuine service mindset — you care about getting things right for clients and partners, not just checking boxes
Preferred (but not required)
- Background in corporate housing, extended-stay lodging, or relocation services
- Experience working with B2B clients or corporate accounts
- Familiarity with CRM tools or operations platforms
- Bachelor's degree in business, hospitality, or a related field — we value demonstrated experience equally
Compensation
Starting salary
$40,000 – $50,000
Based on experience
Employment type
Full-Time Hours (11 am to 7pm EST)
Fully remote · US-based
Email [email protected] your resume and a short paragraph oh why you are interested in the job to Apply
Skills
Business Development and SalesReal Estate