We offer fully furnished housing solutions for traveling professionals, displaced families, corporate stays, workforce housing, and government housing. With seamless placement and flexible terms, we make finding temporary housing fast, easy, and stress-free.

Industry: Real Estate
Company Size: 2-10 employees

Novas Nests

Savvy Admin PROD

About Nova's Nests

Nova's Nests LLC is a veteran-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in corporate housing and lodging services. We serve government clients, corporate partners, and individuals in need of high-quality, carefully managed lodging solutions. Our team is mission-driven, fast-moving, and built on a culture of service — to our clients, our partners, and one another.

The role

We're looking for a hands-on Assistant Manager to support our Director of Client Services & Operations and help run the day-to-day of our growing operation. You'll serve as the connective tissue between our team, our corporate lodging partners, and our clients — ensuring that everything runs smoothly, issues get resolved quickly, and our partners feel genuinely supported.

This is a high-ownership role for someone who's organized, relationship-oriented, and thrives in a fast-paced service environment. You won't be doing things by the book — you'll be helping write it.

What you'll do

- Supervise and support a team of Nova's Nests staff members on day-to-day operations, task prioritization, and quality of service

- Serve as a primary point of contact for corporate clients, lodging partners, and external stakeholders — managing relationships with professionalism and responsiveness

- Handle escalated client and homeowner concerns that require higher-level resolution, knowing when to own the outcome and when to loop in leadership

- Coordinate and track operational workflows, ensuring nothing falls through the cracks across active bookings and client accounts

- Support business-to-business relationship management with our corporate housing partners and external stakeholders

- Maintain clear communication across the team and with leadership, providing status updates and flagging issues proactively

- Help identify and improve operational processes as the company scales

What you bring

- Experience in corporate housing, hospitality, hotel management, property management, or a related field — we want someone who understands the day-to-day of lodging operations

- Strong customer service instincts and the ability to de-escalate and problem-solve in real time

- Prior experience leading, coordinating, or mentoring a team — formal management experience is a plus but not required

- Excellent written and verbal communication skills; you're comfortable corresponding with corporate clients and business partners professionally

- Highly organized with strong follow-through — you don't drop the ball

- Comfortable working independently in a fully remote environment while staying closely connected to your team

- A genuine service mindset — you care about getting things right for clients and partners, not just checking boxes

Preferred (but not required)

- Background in corporate housing, extended-stay lodging, or relocation services

- Experience working with B2B clients or corporate accounts

- Familiarity with CRM tools or operations platforms

- Bachelor's degree in business, hospitality, or a related field — we value demonstrated experience equally

Compensation

Starting salary

$40,000 – $50,000

Based on experience

Employment type

Full-Time Hours (11 am to 7pm EST)

Fully remote · US-based

Email fi@novas-nests.com your resume and a short paragraph oh why you are interested in the job to Apply

Operations & Client Services Manager

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