Industry: Apparel & Fashion
Company Size: 2-10 employees

Luna + Luca

Savvy Admin PROD

**About the Role **We’re looking for a highly capable **Operations Manager ** to take ownership of the day-to-day execution of a fast-growing e-commerce brand.

This role is for someone who thrives in ownership—not just checking tasks off a list, but **building, improving, and managing systems ** that keep the business running smoothly as we scale.

You’ll work directly with the founder to streamline operations, improve efficiency, and ensure nothing falls through the cracks.

**Operations & Execution **

- Own daily business operations across Shopify, 3PL, and internal systems

- Ensure all products, inventory, and backend systems are accurate and up-to-date

- Manage timelines, launches, and cross-functional execution

**Inventory & Fulfillment **

- Coordinate with 3PL warehouse to manage shipments, inventory, and accuracy

- Create and maintain organized inventory spreadsheets and tracking systems

- Monitor stock levels and flag risks proactively

**Shopify & Product Management **

- Manage product listings, collections, and merchandising across Shopify and sales channels

- Maintain product data (SKUs, barcodes, descriptions, images)

- Plan and execute campaign calendars aligned with product launches and promotions and activate launches and sales.

- Plan and execute campaign calendars aligned with product launches and promotions

**Customer Experience Oversight **

- Oversee customer support via Gorgias to ensure timely, high-quality responses

- Improve systems, templates, and workflows to reduce manual work

- Step in when needed to support the team

**Systems & SOPs **

- Build, document, and improve SOPs in Notion and Google Drive

- Identify inefficiencies and proactively implement better systems

- Help transition the business into a more structured, scalable operation

**What Success Looks Like **

- Operations run smoothly without constant founder involvement

- Inventory and product data are consistently accurate

- SOPs and systems are clearly documented and followed

- The business feels more organized, efficient, and scalable

**About You **

- Extremely organized and detail-oriented

- A self-starter who takes initiative without needing constant direction

- Strong problem-solver who can figure things out independently

- Systems-minded—you naturally think in processes and optimization

- Comfortable wearing multiple hats in a fast-moving environment

- Calm under pressure and able to prioritize effectively

- Experience in e-commerce operations (Shopify required)

- Experience working with 3PLs and inventory systems

- Familiarity with tools like Notion, Gorgias, Loop Returns, Klaviyo

- Strong communication and follow-through

E-commerce Operations Manager

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