Growth creates complexity. Complexity creates risk.

LPS was built to eliminate both.

We believe facilities and brand execution are not separate disciplines-they are one operational ecosystem. The condition of your building and the strength of your signage send the same message to your customers: who you are.

Through the integration of Lakeside Project Solutions and Lakeside Sign Company, we’ve unified facilities maintenance, capital projects, disaster response, and national signage under one disciplined structure-built for scale.

We don’t react to problems. We prevent them.
We don’t patch symptoms. We solve root causes.

We exist to help multi-location brands operate smarter, safer, and stronger- everywhere they do business.

Built for Facilities. Built for Brands.

Industry: Facilities Services
Company Size: 51-200 employees

Savvy Admin PROD

**Summary **

We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical issues. This role involves providing desktop support to end-users, troubleshooting hardware and software problems, and ensuring seamless IT operations. The candidate should be proficient with desktop troubleshooting tools and have excellent communication skills to assist users of varying technical levels. Applicant must understand AI and a desire to continue to learn.

Reports To: IT Manager

Location: Denver, NC

Employment Status: Full Time

Monday - Friday, 8am-5pm

**Qualification Requirements **

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Essential Functions **

- Provide hands-on technical support for desktops, laptops, printers, A/V equipment, scanners and related peripherals

- Troubleshoot and resolve hardware, software, and network-related issues.

- Install, configure and maintain operating systems, applications and IT-related equipment

- Support end-users with software applications, including operating systems, Microsoft Office, and other business applications.

- Setup and manage user accounts, access permissions and security settings across Microsoft Entra and related platforms.

- Document technical issues and resolutions in the ticketing system.

- Work with cross-functional teams to support business applications and IT-related initiatives.

- Monitor and maintain IT infrastructure, including servers, networks and workstations

- Assist with IT projects, including system upgrades, cloud migrations and infrastructure improvements

- Provide guidance and training to end-users on IT best practices and security policies.

- Functional understanding and use cases for AI

**Minimum Qualifications **

- Previous experience as a Desktop Support, IT Support Specialist, or similar role.

- Strong knowledge of Windows Operating systems including Windows 10 & 11.

- Familiarity with remote desktop support tools (e.g., TeamViewer, Remote Desktop, N-ABLE).

- Experience with Microsoft 365 and Azure, including Microsoft Intune, Defender and Office 365.

- Solid understanding of networking principles and equipment (TCP/IP, DNS, DHCP).

- Excellent analytical, verbal and written communication skills.

- Ability to adapt easily, prioritize tasks, follow through and resolve issues in a fast-paced, team-oriented environment while maintaining excellent customer service.

- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

**Knowledge, Skills and Abilities **

- In-depth knowledge of business platforms (Microsoft 365, Windows, Salesforce, QuickBooks)

- Understanding of and experience with scripting languages (e.g., PowerShell, Python, SQL)

- Knowledge of cloud-based services and virtualization technologies

- Experience managing ticketing system (e.g., Zendesk)

- and workflows

- Strong analytical and troubleshooting skills

- Typing

- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs).

- Familiarity with desktops, laptops, peripherals, and mobile devices.

- Knowledge of hardware diagnostics, installation, and repair, remote desktop support software and troubleshooting tools; ability to troubleshoot network issues, including Wi-Fi, LAN, and internet connectivity.

- Expertise in providing both in-person and remote support to end-users.

- Strong communication skills for explaining technical issues in simple terms to non-technical users.

- Ability to prioritize tasks and handle multiple support requests efficiently.

- Excellent interpersonal and communication skills.

- Empathy and patience when dealing with frustrated or non-technical users.

**Supervisory Responsibilities **

None

**Physical Demands **

Office work. Exerting up to 50 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting to 8 hours a day. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing and viewing a computer display. Fine motor dexterity required for long periods of typing. Other physical requirements include: color vision, hearing, talking, depth perception. Occasional kneeling, crouching, bending.

**Work Environment **

The position works in a professional, dog-friendly office environment, and the worker is not substantially exposed to adverse environmental conditions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Desktop Support Engineer Level II

Training Manager

Location: Denver, NC (Office-based)

About Lakeside Project Solutions

- Lakeside Project Solutions is a fast-growing,facilities maintenance management company serving a diverse commercial customer base nationwide. We are a Vision- and Mission-focused, Values-driven organization committed to developing high-performing teams and delivering exceptional service.

- Learn more at www.lpsfacilities.com

Position Overview

Lakeside Project Solutions is seeking an experienced and motivated Training Manager to design, deliver, and continuously improve training programs across the organization. This role is responsible for identifying training needs, developing engaging and effective learning content, and delivering training that supports onboarding, operational excellence, performance improvement, and succession planning. The majority of training delivered in this role is focused on operational onboarding, ensuring new hires are effectively prepared to manage core workflows, systems, and client expectations within their first 60–90 days.

The ideal candidate has a strong understanding of adult learning principles, stays current with modern training methodologies, and can tailor training approaches to diverse roles across a facilities maintenance organization. Additionally, this individual should possess foundational project management knowledge to effectively align training initiatives with operational workflows, timelines, and business objectives. This position partners closely with department leaders and subject matter experts and reports to the Head of Human Resources.

Key Responsibilities

- Training Strategy and Program Development

- Assess organizational and departmental training needs and design programs that support company procedures, performance expectations, and growth objectives

- Develop training curricula, lesson plans, and materials using best practices in adult learning and instructional design

- Select and implement effective training methodologies based on learningobjectives, audience, learning styles, and role requirements

- Training Delivery and Effectiveness

- Facilitateoperational onboarding trainingfor new hires, ensuring a strong understanding of core workflows, performance metrics, and expectations, with clear accountability to individual and team KPIs

- Deliverongoing training and development initiativesacross all departments, supporting continuous improvement, process alignment, and evolving business needs

- Ensure mastery of training content through objective and subjective measures, including testing, demonstrations, and application-based assessments

- Obtain andmaintaintraining completionsign-offsfor all LPS positions

- Conduct retraining for underperforming employees in areasidentifiedby managers

- Measurement, Reporting, and Continuous Improvement

- Track and document all training activities, completions, and measurable outcomes

- Generate training status and outcome reports for leadership

- Conduct post-training evaluations and partner with managers to assess training effectiveness

- Continuously refine content and delivery methods based on feedback, data, and business needs

- Collaboration and Knowledge Management

- Maintain a centralized database of training materials, procedures, and records

- Collaborate with department headsand subject matter experts to ensure consistency and relevance

- Identifyexternal training resources and continuing education opportunities as needed

- Coordinate continuing education efforts, including scheduling, testing, and documentation in ADP

Qualifications and Experience

- Required

- Demonstrated experience as a Trainer, Training Facilitator, Training Manager, or similar role focused on adult learners

- Strong knowledge of adult learning theory, instructional design, and current training methodologies

- Proven ability to manage the full training lifecycle, including needs assessment, design, development, delivery, and evaluation

- Demonstrated management experience with direct responsibility fornew hire onboarding including the ability to lead, manage, and hold individuals accountable to performance expectations and KPIs

- Excellent written and verbal communication skills

- Advanced organizational skills with the ability to manage multiple priorities

- Proficiencywith Microsoft Office

- Demonstrated experience in curriculum design and content development

- Bachelor’s degree or equivalent relevant professional experience

- Commitment to continuous learning and staying current with training best practices

- Preferred

- Experience in facilities maintenance,project management,field services, construction, ora relatedindustry

- Familiarity with signage, wayfinding, or branded environments

- Experiencetrainingboth office-based and field-based teams

Compensation and Benefits

Lakeside Project Solutions offers a competitive compensation package and benefits program, including:

- Health, dental, and vision insurance

- Life insurance and short- and long-term disability coverage

- Paid time off accrual

- Employee Assistance Program (EAP)

- 401(k) with company match

Training Manager

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