Aging Service Provider

Industry: Non-profit Organization Management
Company Size: 51-200 employees

Lifespan of Greater Rochester

Savvy Admin PROD

**Description**

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment.

**STATUS: ** Non-exempt, full-time (37.5 hours/week)

**HOURLY RATE: $24.00**

**Summary**

Provides counseling and case management for clients of the Elder Abuse Prevention Program and their families. Presents educational and training seminars on elder mistreatment and related subjects to professionals and other groups within the community.

**Duties And Responsibilities**

-  Program Operations

- Provides information and referral services.

- Provides comprehensive assessments of the medical/social needs of older adults and their caregivers/family in their home environment.

- Conducts investigations of elder abuse allegations in collaboration with community partners such as Adult Protective Services and law enforcement.

- Develops comprehensive service plans.

- Presents cases to the elder abuse Enhanced Multidisciplinary Team as needed.

- Provides support for special projects of the Elder Abuse Prevention Program.

-  Maintains professional standards, including accurate record keeping.

- Prepares and submits reports as required in a timely manner.

- Conducts community presentations and professional training on topics relating to the identification of elder mistreatment and related topics.

- Maintains up-to-date knowledge and skills by attending ongoing conferences, trainings, and seminars with the approval of the Division Leader and within the financial resources of the program.

- Performs other duties as assigned.

**Requirements**

**QUALIFICIATIONS**

**EDUCATION: ** **Bachelor’s degree in social work or equivalent degree required, Master’s degree in social work or equivalent degree preferred. ** Experience in aging services preferred.

**EXPERIENCE: ** Two years in social work, with at least one year of experience in gerontological social work or aging services preferred.

**Physical And Mental Requirements**

-  Must be able to meet with clients in their homes.

-  Travel within the Finger Lakes region required.

-  A portion of the work is performed at a desk or at a personal computer station.

-  Verbal, written and telephone communication skills are required.

-  Group training and public speaking skills required.

-  Strong written and computer skills needed.

-  Ability to maintain composure under strict deadlines and difficult situations.

-  Ability to work in multicultural situations.

**Lifespan Offers Great Benefits Including**

If working 37.5 hours, the following benefits are available

Vacation (21 days)

Sick (10 days)

Personal Time (3 Days)

Holidays (11)

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision (2 options)

Flexible Spending Account

Health Savings Account with company contribution

403(b) Retirement Program

Hybrid Work Schedule **may ** be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

**Salary/Hourly Rate**

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity.

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with

Social Worker-Elder Abuse Prevention

**Description**

**Status: ** full-time (37.5 hours per week), non-exempt

**Hourly Rate: ** Up to $23.00 per hour

**Summary**

Want to join an award-winning team? Want to take on meaningful work and make a positive difference in the lives of older adults? Lifespan is a trusted mission- driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow professionally in a supportive and inclusive environment.

The primary responsibility of the Engagement Coordinator is client and volunteer recruitment for the Financial Services programs. The Engagement Coordinator is charged with cultivating meaningful relationships and building a professional network of allied professionals and potential referral sources. Promote awareness and deliver education to professionals and the public regarding Financial Management. Foster engagement among community members and volunteers to support diverse agency initiatives. The position requires the talent of a person who is comfortable and willing to travel within Monroe County and the greater Finger Lakes region. This position is suited best for someone who enjoys working on a team and who also thrives working independently. There are no after-hours or on-call responsibilities with this position and requests for hybrid work schedules are considered after successful completion of the probationary period.

-  Engagement & Outreach

- Develop and implement a recruitment strategy for Financial Services clients: POA and non POA clients served.

- Develop and implement a recruitment strategy for Financial Services volunteer recruitment activities.

- Field calls from prospective clients and referral sources.

- Provide education and outreach on financial topics and programs targeting both urban and rural senior centers, community and faith-based organizations, volunteer organizations, and other opportunities.

- Identify engagement opportunities, steward relationships for client & volunteer acquisition.

- May carry a small caseload- POA clients

-  General Administration

- Provides on-going updates and monthly reports to FCM, FVM Program Directors and Division Leader.

-  Maintain referral log and new client enrollment tracking mechanism.

- Educate client prospects and institutions on Lifespan POA and service agreements.

- Facilitate client enrollment including all sign on documentation and files.

- Maintain client stand by files and conduct annual follow-up.

-  Other duties as assigned by supervisor.

**Requirements**

**QUALIFICATIONS**

**Education: ** Bachelor’s Degree.

**Experience: ** Two years of experience in financial services industry. Working knowledge of community resources.

**Physical And Mental Requirements**

- 85% of work is done in the community, 15% of work is performed in an office setting at a workstation.

- Interaction with financial professionals, healthcare administrators and Elder Law Attorneys.

- Interpersonal, analytical, communication, organizational and problem-solving skills.

- Comfort with telephone usage and conversations. Comfort managing incoming and outgoing calls.

- Ability to travel by car. Must have reliable transportation and valid driver’s license.

- Interface with all levels of personnel and with staff from other organizations.

- Ability to maintain composure under strict deadlines and difficult situations.

- Strong verbal, written and telephone communication skills are required.

- Computer skills: Word, Excel, Outlook, Office 365, web research, PowerPoint design,

- Ability to perform work at a desk or at a personal computer station.

- Standing is sometimes involved during group facilitation and professional training sessions.

- Ability to work in multi-cultural environments.

- Ability to meet with clients in their home environment

Handling tasks such as lifting files and related materials.

- Normal daily walking and sitting.

- Notary Certification within 12 months

Engagement And Outreach Coordinator

**Description**

**STATUS: ** Full-time, 37.5 hours a week, Non-exempt

**HOURLY RATE: **up to $25.00 per hour

**Summary**

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are great place to work where staff can grow professionally in a supportive and inclusive environment.

The Program Coordinator triages and assigns new referrals to the Lifespan Community Care Connections (CCC) team. This position communicates with internal and external referral sources to gather necessary information and resources, so clients are served as timely as possible. Care options, solutions and guidance navigating challenging systems is provided along with linkage to appropriate services.

The Program Coordinator maintains relationships with professional referral sources and supports the program director by providing education about Lifespan care management and the CCC program.

**Duties And Responsibilities**

-  Review and process CCC program referrals

- Review all referrals that come through the CCC referral line or email

- Triage and assign referrals to the team

- Communicate with referral sources

- Update client system database

- Work collaboratively with the LPN Program Coordinator

-  Provide Care Management

- Accept case assignments and assist team in reducing delays in service

- Complete comprehensive in-home assessments to determine needs

- Create and implement care plans that meet client needs and preferences

- Monitor status of care plans and revises care plans as needed

- Provide information and referral, connection to long-term care services, advocacy and benefit & entitlement counseling

-  Assist with Quality Assurance activities

- Participate in program chart reviews, as directed

- Communicate with Director any quality assurance concerns

-  Participate as a member of the inter-agency team

- Participate in all Lifespan staff meetings and trainings

- Participate in all CCC program meetings and trainings

- Participate in Quality Assurance activities

- Accept and seek guidance and supervision

-  Timely completion of all required documentation and data entry into appropriate database.

-  Maintain up to date professional knowledge of the geriatric field, with special focus on community services, entitlement benefits, clinical skills and competencies through reading, workshops, and conferences.

-  Is aware of and actively supports Lifespan’s initiative of being collaborative and community- focused, innovative and culturally competent.

-  Other duties as assigned by supervisor.

**Requirements**

**QUALIFICATIONS**

**EDUCATION: ** Bachelor or Master of Social Work or equivalent degree in the fields of health and human services.

**EXPERIENCE: ** At least one year of experience coordinating community-based services for older adults.

**Physical And Mental Requirements**

-  Must be able to meet with clients in their homes.

-  A portion of the work is performed at a desk or at a personal computer station on Lifespan premises.

-  Excellent verbal, written and telephone communication skills are required.

-  Strong written and computer skills needed.

-  Interface with all levels of personnel.

-  Ability to maintain composure under strict deadlines and difficult situations.

-  Ability to work in multi-cultural situations.

-  Ability to self-manage time and schedule.

-  Access to reliable transportation.

-  Valid NYS Driver’s license

**Lifespan Offers Great Benefits Including**

If working 37.5 hours, the following benefits are available

Vacation (21 days)

Sick (10 days)

Personal Time (3 Days)

Holidays (11)

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision (2 options)

Flexible Spending Account

Health Savings Account with company contribution

403(b) Retirement Program (company match after meeting eligibility)

Hybrid Work Schedule **may ** be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

**Salary/Hourly Rate**

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity,

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Deadline to Apply: Open until Filled

Program Coordinator-Healthcare Initiatives

**Description**

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment.

**STATUS: ** Full-time 37.5 hours a week

**HOURLY RATE: ** Up to $22.00 per hour

**Summary**

Supports daily operation of the NYS Long Term Care Ombudsman Program in Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates Counties. Implements strategic objectives to achieve the program’s goals and coordinates the program’s volunteer recruiting, training, performance evaluation, and recognition activities as assigned by the Program Manager. Advocates for and educates about long term care residents’ rights in the region.

**Duties AND RESPONSIBILITIES**

-  Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals.

- Participates in all agency staff meetings, program update meetings, and team meetings.

- Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures. Implements corrective measures as needed.

- Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting.

- Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager.

- Collaborates with other Lifespan programs and aging service providers as appropriate.

-  Supervises volunteer ombudsmen

- Recruits, trains, and supports volunteers. Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval.

- Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures. Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved.

-  Serves as a certified ombudsman

- Completes the initial 36-hour NYS ombudsman certification training program.

- Completes 18 hours of continuing education training each year to maintain state certification.

- Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly.

- Completes monthly documentation following program policies and procedures.

- Meets weekly with the Program Manager for supervision and case review.

-  Performs other duties as assigned by supervisor.

**Requirements**

**QUALIFICATIONS**

**EDUCATION: ** Bachelors’ Degree in Social Work or another Human Services-related field.

**EXPERIENCE: ** Experience in a human service agency, health care or long term care setting preferred.

**Physical And Mental Requirements**

-  Excellent verbal and written communication skills.

-  Detail-oriented, organized, and able to multi-task in a busy environment.

-  Maintains composure under strict deadlines and difficult situations.

-  Able to work in a multi-cultural environment.

-  Has reliable transportation and can travel within region to assigned facilities.

-  Proficient working with Microsoft Office.

**Lifespan Offers Great Benefits Including**

If working 37.5 hours, the following benefits are available

Vacation (21 days)

Sick (10 days)

Personal Time (3 Days)

Holidays (11)

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision (2 options)

Flexible Spending Account

Health Savings Account with company contribution

403(b) Retirement Program

Hybrid Work Schedule may be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

**Salary/Hourly Rate**

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity,

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Deadline to Apply: Open until Filled

Program Coordinator-Ombudsman

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