IQ Fiber, LLC is a private equity-backed fiber-optic internet service provider transforming the residential market by building a 100% fiber-optic network paired with simple, no-hassle plans and local experts to help along the way.

Industry: Telecommunications
Company Size: 201-500 employees

IQ Fiber

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The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where you voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

**This is an on-site, in-person position ** **located ** **in Jacksonville, ** **FL.**

**Position Summary**

The Lead, Fiber Installation Technician is responsible for supporting the installation, splicing, and maintenance of fiber optic networks while providing day-to-day guidance to technicians in the field. This role performs advanced technical work, ensures adherence to safety and quality standards, and supports coordination of installation activities.

**Essential Duties And Responsibilities**

- Lead and support field crews by providing guidance, training, and coordination of daily work activities

- Perform and oversee fiber installation, splicing, termination, and troubleshooting for FTTH and enterprise networks, including advanced fusion and mechanical splicing

- Use testing equipment (e.g., OTDR, power meters, light sources) to verify network performance and troubleshoot issues

- Prepare and install fiber infrastructure, including cable trays, cabinets, racks, fiber drops, routers, and ONTs

- Conduct site surveys to assess installation requirements and ensure proper setup

- Ensure compliance with safety standards and quality expectations in all field operations

- Coordinate with supervisors and project managers to support project timelines and issue resolution

- Serve as the primary escalation point for complex installations, service issues, and troubleshooting in the field

- Support dispatch coordination and assist technicians in resolving service tickets efficiently

- Ensure team adherence to installation quality standards, safety protocols, and company procedures

- Monitor and support team performance against key metrics, including installation completion rates, quality standards, and customer satisfaction (CSAT)

- Assist in training and onboarding new technicians, providing hands-on guidance and technical support

- Perform advanced troubleshooting of fiber, Wi-Fi, and network connectivity issues beyond standard technician scope

- Ensure accurate and timely documentation of all field activities, including installs, service calls, and testing results

- Provide day-to-day field leadership in the absence of the Supervisor, ensuring continuity of operations and decision-making

- Perform other duties as needed

**Qualifications**

**Required:**

- High school diploma or equivalent

- Minimum of 2–4 years of experience in fiber optic installation, splicing, and testing

- Proficiency in fiber termination, cable preparation, and reading network diagrams and splice drawings

- Experience using fiber testing equipment, including OTDR and power meters

- Valid driver’s license with a clean driving record

- Ability to work in confined spaces, climb ladders/poles, lift up to 50 pounds, and work in varying weather conditions

- Strong communication, problem-solving, and organizational skills

**Preferred**

- Fiber optic certifications (e.g., FOA, BICSI)

- Experience leading or mentoring technicians in a field environment

- Experience with FTTH or commercial fiber installations

- Familiarity with network equipment installation and configuration

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Lead, Fiber Install Technician

**A Smarter Career Choice**

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

**This position is located in Jacksonville, FL- Local candidates, please.Position Summary:**

The Senior Procurement Manager owns IQ Fiber's procurement function end-to-end, from long-term sourcing strategy to daily supply chain execution. This is a senior individual contributor and functional leadership role that carries direct accountability for procurement outcomes across the organization, including cost performance, supplier quality, supply continuity, and process maturity.

Reporting to the Director of Procurement, Fleet & Facilities and working alongside Finance and OSP leadership, you will serve as the company's subject matter expert on procurement strategy, vendor relationships, and supply chain risk. You will be expected to bring forward recommendations and to build a procurement function that scales with IQ Fiber's aggressive network expansion plans.

This role is suited for a seasoned procurement professional who has operated at a strategic level, managed meaningful contract portfolios, and can move fluidly between advising senior leadership and rolling up their sleeves to get things done.

**Key Responsibilities **

1. Procurement Strategy & Function Ownership

- Define and own IQ Fiber's procurement strategy, including sourcing policy, supplier selection criteria, contracting standards, and supply chain governance

- Set and track procurement KPIs, including cost savings, supplier on-time delivery, contract compliance, and spend under management

- Evaluate and continuously improve procurement systems, tools, and workflows to increase efficiency, visibility, and control as the company scales

- Build and maintain structured bid and RFP processes that ensure competitive sourcing and defensible vendor selection decisions

- Ensure all procurement activity aligns with IQ Fiber's commitment to responsible, ethical, and sustainable sourcing practices

2. Strategic Sourcing & Contract Management

- Lead sourcing strategy for fiber optic network construction materials, customer premise equipment, and related OSP operational supplies

- Negotiate and manage a portfolio of supplier contracts, securing favorable pricing, volume commitments, delivery terms, quality standards, and nondisclosure provisions

- Conduct market analysis and make-vs-buy evaluations to inform sourcing decisions 12–24 months ahead of need

- Develop and execute supplier diversification strategies to reduce concentration risk and improve supply chain resilience

- Monitor contract performance and hold suppliers accountable to agreed terms through structured review processes

3. Supply Planning & Risk Management

- Own the supply forecast process, translating network build plans and operational demand signals into reliable supply plans on weekly, monthly, and quarterly cadences

- Proactively identify and mitigate supply chain risks, including lead time volatility, single-source dependencies, and market pricing shifts

- Analyze delivery performance, inventory levels, and usage trends to ensure supply plans are executing as intended and adjust ahead of disruptions

- Partner with Warehouse Operations and Inventory teams to maintain alignment between procurement plans and on-hand stock levels

4. Leadership & Cross-Functional Influence

- Act as IQ Fiber's internal subject matter expert on procurement, supply chain strategy, and vendor management, advising leadership with data-backed recommendations

- Lead, mentor, and develop junior procurement team members, setting clear expectations and building capability within the function

- Collaborate with Finance, Operations, and OSP leadership to align procurement strategy with business objectives, budget constraints, and network build timelines

- Support special projects, including financial modeling, vendor risk analysis, and workflow process improvements

- Manage vendor disputes and escalations, representing IQ Fiber with professionalism and a solutions-oriented approach

- Perform other duties as assigned

**Qualifications **

Required

- Bachelor's degree in Supply Chain, Business, Finance, or a related field; equivalent professional experience demonstrating the same depth of knowledge will be considered

- 5–7 years of progressive procurement, sourcing, or supply chain experience, with at least 2–3 years in a senior individual contributor or lead capacity

- Demonstrated experience negotiating high-value supplier contracts, including multi-year agreements exceeding $1M in value

- Experience in telecommunications, fiber optic internet, infrastructure construction, or a closely related industry

- Proven ability to build or mature a procurement function, including process design, policy development, and KPI implementation

- Strong analytical skills with experience using data to drive sourcing strategy, forecast supply needs, and present recommendations to senior leadership

- Excellent written and verbal communication skills, including experience presenting to C-suite executives and managing external vendor relationships at a senior level

- High integrity, strong work ethic, and the executive presence to operate as a functional leader in a fast-moving, high-growth company

Preferred

- Direct experience with OSP (outside plant) materials and fiber network construction supply chains

- People management or formal mentorship experience

- Experience evaluating, implementing, or optimizing ERP or procurement management platforms (e.g., NetSuite, Coupa, or similar)

- Professional certification: CPSM, CPIM, or equivalent

- Experience in a high-growth startup or early-stage company environment where processes were built, not inherited

**What Success Looks Like **

You will be considered highly effective in this role when you:

- Own procurement outcomes - not just activities. Cost targets are met, supply continuity is maintained, and supplier performance is measurably improving quarter over quarter

- Serve as a trusted advisor to executive leadership, bringing forward procurement intelligence, risk assessments, and strategic recommendations that shape business decisions

- Lead a procurement function with defined processes, documented playbooks, clear KPIs, and reporting that gives leadership full visibility into supply health at all times

- Negotiate and manage a portfolio of high-value supplier contracts that deliver competitive pricing, strong terms, and long-term reliability, protecting IQ Fiber's ability to build at scale

- Proactively identify supply chain risks, including supplier concentration, lead time volatility, and market price shifts; have mitigation plans in place before problems arise

- Mentor and develop junior procurement staff, raising the capability of the team around you

Within your first 90 days, you will have conducted a full audit of the existing supplier portfolio, identified the top cost and risk exposure areas, and presented a 12-month procurement strategy roadmap to the Director.

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Senior Procurement Manager

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