Account Manager
2 - 5 years
United States
Full-time
Remote
1 month ago
About the role
GroundingWork is a boutique HR consulting and workforce solutions firm that partners with small businesses, nonprofit organizations, and individuals to provide thoughtful, people-centered support. Our work is grounded in the belief that organizations operate best when people feel supported, respected, and equipped with the right resources to succeed.
We work closely with clients across a range of industries to help strengthen internal operations, improve employee experiences, support organizational growth, and navigate evolving workplace needs. Rather than offering one-size-fits-all solutions, we take a collaborative and practical approach tailored to the unique goals and challenges of each client we serve.
As our client portfolio continues to grow, we are seeking an experienced and relationship-focused Account Manager to join our remote team.
Role Overview
The Account Manager will play an important role in maintaining trusted relationships with clients while helping ensure the successful delivery of services and ongoing support. This position serves as a central point of communication between clients and internal teams, helping coordinate projects, manage expectations, and provide a high level of service throughout the client experience.
This role is well suited for someone who is professional, organized, attentive to detail, and comfortable working in a collaborative remote environment. The ideal candidate values clear communication, takes initiative, and enjoys building long-term partnerships with clients from a variety of professional backgrounds.
The Account Manager will work closely with leadership, consulting teams, and external partners to help clients feel supported, informed, and confident in the services they receive from GroundingWork.
Key Responsibilities
Qualifications
Compensation
Benefits and Perks
GroundingWork offers a comprehensive benefits package designed to support employees both professionally and personally, including:
Work Environment
This is a fully remote position open to candidates located within the United States. We value professionalism, collaboration, accountability, and flexibility, and we strive to create a work environment where employees feel trusted, supported, and connected regardless of location.
Our Commitment to Inclusion
GroundingWork is committed to fostering a workplace that values respect, inclusion, and equal opportunity. We believe diverse perspectives and experiences strengthen both our team and the clients we serve. We welcome applicants from all backgrounds and are dedicated to maintaining a work environment where individuals are treated with fairness, dignity, and professionalism.
GroundingWork is an equal opportunity employer and makes employment decisions based on qualifications, merit, and business needs.
Additional Information
Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without current or future sponsorship requirements.
If you are interested in building meaningful client relationships and contributing to a people-focused organization dedicated to thoughtful HR and workforce solutions, we encourage you to apply.
We work closely with clients across a range of industries to help strengthen internal operations, improve employee experiences, support organizational growth, and navigate evolving workplace needs. Rather than offering one-size-fits-all solutions, we take a collaborative and practical approach tailored to the unique goals and challenges of each client we serve.
As our client portfolio continues to grow, we are seeking an experienced and relationship-focused Account Manager to join our remote team.
Role Overview
The Account Manager will play an important role in maintaining trusted relationships with clients while helping ensure the successful delivery of services and ongoing support. This position serves as a central point of communication between clients and internal teams, helping coordinate projects, manage expectations, and provide a high level of service throughout the client experience.
This role is well suited for someone who is professional, organized, attentive to detail, and comfortable working in a collaborative remote environment. The ideal candidate values clear communication, takes initiative, and enjoys building long-term partnerships with clients from a variety of professional backgrounds.
The Account Manager will work closely with leadership, consulting teams, and external partners to help clients feel supported, informed, and confident in the services they receive from GroundingWork.
Key Responsibilities
- Build and maintain professional, long-term client relationships
- Serve as the primary point of contact for assigned client accounts
- Coordinate communication between clients and internal teams
- Support client onboarding and ongoing account management activities
- Monitor timelines, deliverables, and service expectations
- Conduct regular client check-ins to maintain strong engagement and satisfaction
- Identify opportunities to strengthen client partnerships and support business growth
- Address client questions and concerns in a timely and professional manner
- Maintain accurate account records and documentation
- Contribute to a collaborative and service-oriented team environment
Qualifications
- Bachelor’s degree in Business, Human Resources, Communications, or a related field preferred
- 3+ years of experience in account management, customer success, client services, HR consulting, or related professional environments
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Ability to manage multiple priorities with professionalism and attention to detail
- Comfortable working independently in a fully remote setting
- Experience using CRM systems, Microsoft Office, and virtual collaboration platforms
- Previous experience supporting small businesses, nonprofits, or consulting clients is a plus
Compensation
- Annual salary range: $78,000 – $102,000, depending on experience and qualifications
- Performance-based bonus opportunities
- Opportunities for professional growth and internal advancement
Benefits and Perks
GroundingWork offers a comprehensive benefits package designed to support employees both professionally and personally, including:
- Medical, dental, and vision insurance
- Employer-sponsored life and disability coverage
- 401(k) with company contribution
- Generous paid time off
- Paid company holidays
- Flexible remote work environment
- Home office and technology stipend
- Professional development and continuing education support
- Employee wellness resources and assistance programs
- Paid volunteer and community engagement opportunities
- Ongoing learning and career development initiatives
Work Environment
This is a fully remote position open to candidates located within the United States. We value professionalism, collaboration, accountability, and flexibility, and we strive to create a work environment where employees feel trusted, supported, and connected regardless of location.
Our Commitment to Inclusion
GroundingWork is committed to fostering a workplace that values respect, inclusion, and equal opportunity. We believe diverse perspectives and experiences strengthen both our team and the clients we serve. We welcome applicants from all backgrounds and are dedicated to maintaining a work environment where individuals are treated with fairness, dignity, and professionalism.
GroundingWork is an equal opportunity employer and makes employment decisions based on qualifications, merit, and business needs.
Additional Information
Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without current or future sponsorship requirements.
If you are interested in building meaningful client relationships and contributing to a people-focused organization dedicated to thoughtful HR and workforce solutions, we encourage you to apply.
Skills
Human ResourcesSales and business development