Field Service Technician
Houston, TX
Full-time
Remote
1 month ago
About the role
Why Join Giga
What You’ll Do
As the Field Service Technician, you will assist with the commissioning, startup, testing, troubleshooting, repair, and maintenance of power transformers, bitcoin mining containers, and AI data center electrical equipment. You will support installation and energization activities at customer sites, perform diagnostics on electrical and mechanical systems, conduct inspections and functional testing, and help ensure equipment operates safely and according to specifications. You will work closely with engineering and operations teams to resolve equipment issues and provide professional onsite customer support. You will also complete detailed service and commissioning reports, maintain compliance with all safety procedures and electrical standards, respond to emergency service calls when needed, and travel to industrial facilities, data centers, and remote project locations to support field operations.
Where You'll Work
This role will be based in our Houston office with about 75% travel. Most jobs are 2-3 days at a time.
Responsibilities
Requirements
Bonus Points
Benefits
Who We Hire
We don't use "A-player" loosely. Here's what it actually means at Giga:
Antifragile. You don't just survive chaos, you get better because of it. When things break, change, or move sideways, you don't freeze. You adapt faster than the problem evolves.
High Agency. You don't wait to be told what to do. You see the gap, you fill it. If something is blocking progress, you find a way around it, over it, or through it without asking for permission.
Executors. Ideas are cheap. We hire people who ship. You're the person who turns a whiteboard sketch into something real while everyone else is still scheduling the next meeting about it.
Bias to Action. Perfect is the enemy of done. You'd rather make a decision with 80% of the information and course correct than sit around waiting for 100% that never comes.
Speed. We move fast because the opportunity demands it. You're not reckless, but you understand that in this industry, the team that moves fastest wins. And you like winning.
Equal Opportunity Employer Statement
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
- The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.
- The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.
- The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
- The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.
What You’ll Do
As the Field Service Technician, you will assist with the commissioning, startup, testing, troubleshooting, repair, and maintenance of power transformers, bitcoin mining containers, and AI data center electrical equipment. You will support installation and energization activities at customer sites, perform diagnostics on electrical and mechanical systems, conduct inspections and functional testing, and help ensure equipment operates safely and according to specifications. You will work closely with engineering and operations teams to resolve equipment issues and provide professional onsite customer support. You will also complete detailed service and commissioning reports, maintain compliance with all safety procedures and electrical standards, respond to emergency service calls when needed, and travel to industrial facilities, data centers, and remote project locations to support field operations.
Where You'll Work
This role will be based in our Houston office with about 75% travel. Most jobs are 2-3 days at a time.
Responsibilities
- Assist with commissioning, startup, testing, and energization of transformers, bitcoin mining containers, and AI data center equipment
- Troubleshoot, diagnose, repair, and maintain electrical and mechanical systems in the field
- Perform preventative maintenance, inspections, and functional testing to ensure reliable equipment operation
- Support installation activities and verify equipment is operating according to specifications and safety standards
- Identify equipment issues and coordinate with engineering and operations teams to implement corrective actions
- Complete service reports, commissioning documentation, inspection records, and other required paperwork accurately and on time
- Provide professional onsite technical support and communicate effectively with customers during service activities
- Follow all company safety procedures, lockout/tagout requirements, and applicable electrical codes and standards
- Maintain service tools, testing equipment, and company vehicles in proper working condition
- Travel to customer sites, industrial facilities, and remote locations as required
- Respond to scheduled maintenance calls and emergency service requests when needed
- Assist with training, site walkthroughs, and operational handoff activities during project completion
- Support continuous improvement initiatives by providing field feedback on equipment performance and serviceability
Requirements
- High school diploma or GED required; technical school or associate degree in electrical, mechanical, or industrial technology preferred
- Basic understanding of electrical troubleshooting, diagnostics, and repair procedures
- Comfortable working in industrial environments, construction sites, data centers, and outdoor conditions
- Willingness and ability to travel frequently to customer sites, including overnight travel when required
- Ability to safely use hand tools, power tools, testing equipment, and diagnostic instruments
- Knowledge of electrical safety practices, lockout/tagout procedures, and general OSHA safety requirements
- Strong problem-solving skills with the ability to work independently and as part of a team
- Strong communication and customer service skills
- Ability to lift and move equipment up to 50 pounds and perform physically demanding tasks including climbing, standing, kneeling, and working in confined spaces
- Valid driver’s license with a clean driving record
- Ability to work flexible hours, including overtime or emergency service calls when needed
Bonus Points
- Experience working with electrical power systems, industrial equipment, transformers, generators, switchgear, or related systems preferred
- Familiarity with electrical assembly including wiring, terminations, or harness building
- Experience with medium-voltage equipment, transformers, commissioning, or data center infrastructure is a plus
- Prior experience in a high-growth startup or fast-paced manufacturing environment
Benefits
- Subsidized health, dental, and vision insurance
- Equity (options) in a rapidly growing startup
- 401(k) with 4% employer match
- Unlimited PTO
- Parental leave
- Healthcare and Dependent Care FSA or HSA
- Commuter benefits
Who We Hire
We don't use "A-player" loosely. Here's what it actually means at Giga:
Antifragile. You don't just survive chaos, you get better because of it. When things break, change, or move sideways, you don't freeze. You adapt faster than the problem evolves.
High Agency. You don't wait to be told what to do. You see the gap, you fill it. If something is blocking progress, you find a way around it, over it, or through it without asking for permission.
Executors. Ideas are cheap. We hire people who ship. You're the person who turns a whiteboard sketch into something real while everyone else is still scheduling the next meeting about it.
Bias to Action. Perfect is the enemy of done. You'd rather make a decision with 80% of the information and course correct than sit around waiting for 100% that never comes.
Speed. We move fast because the opportunity demands it. You're not reckless, but you understand that in this industry, the team that moves fastest wins. And you like winning.
Equal Opportunity Employer Statement
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
Skills
Energy Technology