Quality Technician
5+ years
City of Industry, CA
Full-time
Hybrid
1 month ago
About the role
About the role
The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.
What you'll do
Qualifications
Preferred Skills
Work Environment
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.
What you'll do
- Receive and Inspect Sample Products/Returns
- Track returned products upon arrival
- Diagnose the root cause issue for returns
- Unpack returned units and visually inspect for physical damage (as needed)
- Verify RMA (returned merchandise authorization)
- Diagnose Product Issues
- Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
- Identify cosmetic vs. functional defects and document findings
- Repair or Recondition Products
- Clean and repackage units as needed (for resale, parts refurbish, or scrap)
- Perform basic repairs if authorized (e.g., replacement of product components if in inventory)
- Documentation & Reporting
- Complete inspection logs and testing data
- Coordinate with QA and CS (Customer Service) Teams
- Report patterns of defects to Quality leadership/CS
- Communicate any missing parts or customer misuse to QA Management
- Support Warehouse Operations
- Maintain organized work area (5S)
- Support inventory reconciliation for returns stock
Qualifications
- Associates degree or higher education required
- 1–2 years of warehouse or product testing experience
- Basic mechanical aptitude and familiarity with small appliances
- Ability to lift up to 50 lbs and stand for long periods
- Strong attention to detail and ability to follow SOPs/work with a system
- Strong organizational skills, ability to work in fast-paced environment
- Basic computer skills (email, word, spreadsheets, ERP/RMA entry)
Preferred Skills
- Familiarity with water cooler function and parts (compressor, heating tank, etc.)
- Experience with handheld tools and multimeters
Work Environment
- Warehouse environment with variable temperatures
- PPE may be required (gloves, safety glasses)
- Regular handling of returned units and product samples (some with water residue or packaging debris)
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
- Medical, Dental, Vision, Life Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Holidays
- and More!
Skills
Quality AssuranceManufacturing