Brio Water Technology is a water product supplier that carries the industry's leading quality and most cost-effective products. Every day, thousands of retail water facilities, bottling plants, and manufacturers trust Brio Water Tech with their everyday water product needs, reinforcing our reputation of industry-leading quality, top-notch reliability, cost-effective prices, and a wide selection of services in the water industry. We maintain high standards, excellent customer service and high-quality products.

Industry: Wholesale
Company Size: 51-200 employees

Brio Water Technology

Savvy Admin PROD

**About the role **

The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.

**What you'll do **

- **Receive and Inspect Sample Products/Returns **

- Track returned products upon arrival

- Diagnose the root cause issue for returns

- Unpack returned units and visually inspect for physical damage (as needed)

- Verify RMA (returned merchandise authorization)

- **Diagnose Product Issues **

- Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)

- Identify cosmetic vs. functional defects and document findings

- Repair or Recondition Products

- Clean and repackage units as needed (for resale, parts refurbish, or scrap)

- Perform basic repairs if authorized (e.g., replacement of product components if in inventory)

- **Documentation & Reporting **

- Complete inspection logs and testing data

- **Coordinate with QA and CS (Customer Service) Teams **

- Report patterns of defects to Quality leadership/CS

- Communicate any missing parts or customer misuse to QA Management

- **Support Warehouse Operations **

- Maintain organized work area (5S)

- Support inventory reconciliation for returns stock

**Qualifications **

- Associates degree or higher education required

- 1–2 years of warehouse or product testing experience

- Basic mechanical aptitude and familiarity with small appliances

- Ability to lift up to 50 lbs and stand for long periods

- Strong attention to detail and ability to follow SOPs/work with a system

- Strong organizational skills, ability to work in fast-paced environment

- Basic computer skills (email, word, spreadsheets, ERP/RMA entry)

**Preferred Skills **

- Familiarity with water cooler function and parts (compressor, heating tank, etc.)

- Experience with handheld tools and multimeters

**Work Environment **

- Warehouse environment with variable temperatures

- PPE may be required (gloves, safety glasses)

- Regular handling of returned units and product samples (some with water residue or packaging debris)

**Benefits / Perks **

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

- Medical, Dental, Vision, Life Insurance

- 401K Retirement Plan

- Paid Vacation Time

- Paid Holidays

- and More!

Quality Technician

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Brio Water Technology

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