Account Manager - Higher Education
10+ years
United States
Full-time
Remote
1 month ago
About the role
Position Overview
We are seeking a motivated and results-driven Account Manager to support our Higher Education and Workforce clients within the EdTech domain. This is a remote role. The Account Manager will serve as the primary point of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships. The ideal candidate will have strong experience managing complex education accounts, excellent communication skills, and a solid understanding of higher education institutions and workforce development initiatives.
Key Responsibilities:
Client Relationship Management
Project & Program Coordination
Strategic Growth & Business Development
Reporting & Performance Analysis
Issue Resolution & Escalation Management
Market & Industry Awareness
Required Qualifications
Education
Experience
Skills & Competencies
Preferred Qualifications
Additional Information
We are seeking a motivated and results-driven Account Manager to support our Higher Education and Workforce clients within the EdTech domain. This is a remote role. The Account Manager will serve as the primary point of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships. The ideal candidate will have strong experience managing complex education accounts, excellent communication skills, and a solid understanding of higher education institutions and workforce development initiatives.
Key Responsibilities:
Client Relationship Management
- Build and maintain strong relationships with Higher Education institutions, workforce development organizations, and corporate learning partners.
- Understand client objectives, program goals, and performance metrics to ensure high satisfaction and retention.
Project & Program Coordination
- Collaborate with internal teams (content, product, instructional design, engineering, and operations) to oversee execution of EdTech solutions.
- Ensure timely delivery, quality assurance, and alignment with institutional or workforce SOWs.
Strategic Growth & Business Development
- Identify opportunities for account expansion, including new programs, digital solutions, curriculum services, and technology integrations.
- Support revenue growth through upselling and cross-selling aligned solutions.
Reporting & Performance Analysis
- Prepare and present account performance reports, learner impact data, and program outcomes.
- Analyze engagement, adoption, and implementation metrics to inform continuous improvement strategies.
Issue Resolution & Escalation Management
- Address client concerns proactively and resolve issues in a timely manner.
- Act as a client advocate internally to ensure alignment and accountability.
Market & Industry Awareness
- Stay informed on Higher Education trends, workforce upskilling initiatives, digital learning transformation, and competitive landscape.
- Provide insights to leadership to support strategic planning and innovation.
Required Qualifications
Education
- Bachelor’s degree in Business, Education, Marketing, or a related field.
Experience
- 5+ years of experience in account management, client success, or a client-facing role within the EdTech, Higher Education, or Workforce Development sector.
- Experience working with universities, community colleges, workforce boards, or corporate learning teams preferred.
Skills & Competencies
- Strong communication and stakeholder management skills with the ability to engage senior academic and workforce leaders.
- Excellent organizational and multitasking abilities, capable of managing multiple accounts simultaneously.
- Proficiency in CRM platforms and Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong analytical and problem-solving skills with a data-driven approach to client success.
- Ability to translate complex educational or technical concepts into clear business value for clients.
Preferred Qualifications
- Familiarity with digital curriculum development, instructional design, LMS platforms, or workforce credentialing programs.
- Experience managing SOW-driven service engagements in an EdTech environment.
- Demonstrated success in achieving revenue growth or retention targets.
Additional Information
- This is a fully remote position.
- Travel up to 25% may be required based on client needs.