MMIT Business Solutions focuses on service and innovation. We call ourselves “The Original” when it comes to office equipment and managed services. That’s not just some empty catchphrase or slogan. It’s a title we earned more than half a century ago.

We have always prided ourselves on offering the latest our modern industry has to offer. From IT services, document management, or state-of-the-art office equipment MMIT Business Solutions has everything you need to help grow your business. Being a proud Iowa-based business we care about our community and do what we can to support local businesses and resources.

Industry: Business Supplies & Equipment
Company Size: 11-50 employees

MMIT Business Solutions Group

Savvy Admin PROD

**Company Description **

MMIT Business Solutions Group is a locally owned company established in 1937, operating out of Urbandale, Iowa. Our mission is to provide high-quality, strategic office automation and technology support, to help clients operate their organizations more efficiently and profitability. One way MMIT does this is through our Managed IT services, offering managed help desk, security, network design, and other services to businesses across central Iowa.

WHAT WILL YOU BE DOING?

You will support multiple client environments while also playing a key role in infrastructure improvements, endpoint management, threat detection, and other areas. This is not a helpdesk-only role — project execution, proactive support, documentation, and accountability are core expectations.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

- High school diploma (required)

- Bachelor’s degree encouraged, not required

- 2+ years in an MSP or multi-client environment

- Experience managing EDR and MDR toolsets

- Firewall management experience (Sonicwall, Fortigate, Meraki, etc)

- Ability to manage competing priorities across tickets and projects

- Personal drive and internal motivation towards high achievement

- Ability to work independently while being held accountable

- Strong written and verbal communication skills

KEY RESPONSIBILITIES

- L2 / L3 technical support

- Monitor and update EDR platform policy configurations according to best practice

- Triage vulnerabilities or remediation with System Administrators and Network Engineers

- Own EDR/MDR alerts from detection through resolution, including triage, threat validation, containment, remediation coordination, escalation, and full incident documentation

- Escalation Point for T1 technicians

- Develop and maintain SOP for IR

- Communicate project updates with direct manger and leadership

WHAT DO WE OFFER?

- Competitive salary

- Competitive benefits, including:

- Healthcare package

- Vision plan

- Dental plan

- 401K Plan with employer matching contributions

L2 / L3 Systems & Security Engineer

We specialize in providing IT technologies and services for small and large businesses. Our zeal to deliver better-performing services sets us apart from other providers and even conglomerates at an affordable quote. Our motto is to grow with you at every step.  We strive to help our clients grow by understanding their needs at all levels. We provide personalized services according to the product or the services provided by our customers.

We consider every detail to make sure we deliver exactly what is expected of us. And our offerings include, whether it’s developing solutions that transform your business, helping you build a team of stars, or finding the right solution for your professional ambitions, we agree with you. We innovate and reinvent.

We can make a change together for the following big business technological solutions in various fields. With our high-end services, simplify your business. Versatility and value are our strengths. Our team of experts works out the best strategies according to your needs. Help you keep up with current market trends. At JPS Technology Solutions, the experts cleverly meet your needs. Join us, and let us grow together.

Competencies
-
• AWS
• GCP
• Azure
• Salesforce
• Mobile Product Development
.  Site Reliability Engineering
.  Software Develepment

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

JPS Tech Solutions LLC

**Job Category: **Helpdesk

**Job Type: **Onsite

**Job Location: **Atlanta Georgia

**Compensation: **Depends on Experience

**W2: **W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

**Job Description**

**Short Description:**

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

**Job Description:**

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

**Job Responsibilities:**

- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

- Assist users with password resets, PST file management, and Exchange Admin tasks.

- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

- Use ticket tracking systems to document, prioritize, and track user issues effectively.

- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

- Support security and authentication tools such as OKTA and Crowdstrike.

- Maintain knowledge of AWS and SharePoint systems to assist users as needed.

- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

- Collaborate with IT teams to ensure smooth operation of company-wide systems.

**Preferred Qualifications:**

- 3+ years of experience in a technical support or help desk role.

- Strong understanding of Windows 11, Active Directory, and Microsoft O365.

- Experience troubleshooting network connectivity, VPNs, and IP phone systems.

- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

- Proficiency with ticket tracking systems and remote support tools.

- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

- Excellent communication and interpersonal skills to interact with users of varying technical expertise.

- Strong organizational skills and attention to detail in documenting issues and resolutions.

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Helpdesk System Analyst

Barringer Construction is a Carolinas-based general contractor committed to delivering an exceptional experience for our clients. We take a client-centered approach that allows us to build lasting relationships grounded in trust, honesty and shared goals. 

Our team brings a wealth of experience in corporate interiors, hospitality, commercial, institutional, life sciences, mission critical, industrial, and healthcare construction. Our goal is to build far more than just a high quality space; we are dedicated to providing an experience rooted in excellence, professionalism and doing what is best for our clients and their projects. 

With offices in Asheville, Charlotte and Raleigh, NC, we proudly build NC, SC and wherever else our clients take us.

Industry: Construction
Company Size: 51-200 employees

Barringer Construction

**Role Summary **

The IT Support Technician provides frontline technical support to Barringer employees, directly supporting the Raleigh office while also delivering remote support to all other offices and job sites. This role is responsible for resolving day-to-day technology issues, supporting device lifecycle activities, and ensuring consistent execution of IT standards. The position plays a critical role in maintaining operational stability and enabling end-user productivity.

**Key Responsibilities **

~~End-User Support & Helpdesk Execution ~~

- Provide in-person technical support for employees in the Raleigh office and deliver remote support to all other offices and job sites

- Respond to and resolve helpdesk tickets related to hardware, software, and access issues across all supported locations

- Diagnose and troubleshoot technical issues across desktops, laptops, mobile devices, and peripheral equipment

- Deliver timely, professional support to end users both on-site and remotely

~~Device Setup & Lifecycle Management ~~

- Configure and deploy new user devices for Raleigh employees and coordinate remote deployments for other locations

- Perform device replacements, upgrades, and reimaging activities

- Maintain accurate inventory of assigned equipment and assets

~~User Onboarding & Offboarding ~~

- Execute onboarding tasks including device setup and account provisioning for Raleigh and remote users

- Support offboarding processes including equipment recovery and access removal coordination

- Ensure adherence to IT security and access control standards

~~Issue Escalation & Coordination ~~

- Escalate complex or security-related issues to the IT Support & Operations Lead

- Coordinate with internal IT roles and MSP for issue resolution

- Document issues and resolutions within the ticketing system

~~Operational Support & Standards Compliance ~~

- Follow established IT processes, standards, and escalation paths across all locations

- Support operational tasks such as software updates and system checks

- Contribute to maintaining a stable and secure IT environment

**Education & Qualifications **

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

- Equivalent hands-on experience in IT support or helpdesk environments may be considered in lieu of formal education

- Foundational knowledge of Microsoft 365, Windows operating systems, and basic networking concepts

- Experience supporting end-user devices (desktops, laptops, mobile devices) in a business environment

- Strong troubleshooting, problem-solving, and customer service skills

- Ability to manage multiple priorities in a fast-paced, operational environment

- Professional certifications (e.g., CompTIA A+, Microsoft Fundamentals, or equivalent) are preferred

Information Technology Support Technician

Located in Brenham, TX, HDL Research Lab Inc designs and builds highly reliable power electronics primarily for military and aerospace applications. HDL solutions span from submarines to satellites and are crafted with objectives of innovation, perseverance, and responsibility. With AS9100 and ISO9001 standards, as well as a number of security and risk management programs in place, HDL is among the best power electronics companies in the nation.

Industry: Defense and Space Manufacturing
Company Size: 51-200 employees

HDL Research Lab Inc

Job Type

Full-time

**Description**

- Location:** Brenham, Texas

- Work Arrangement:** This is a **fully on-site position only**. Remote or hybrid work is not available.

- Position Summary:** The IT Support Specialist serves as the primary point of contact for end-user technology support.

This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company's IT infrastructure and delivering excellent customer service.

**Key Responsibilities**

Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards.

Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications.

Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms.

Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery.

Administer and troubleshoot VoIP telephony systems and related infrastructure.

Support and maintain laser printers, label printers, handheld RF scanners, and other

specialized hardware.

Assist with ERPNext (Frappe Framework) operations and basic administration.

Install network cabling as needed and support basic networking tasks with Unifi

equipment.

Perform routine hardware/software maintenance, evaluate system performance, and apply security patches.

Manage endpoint protection, support cybersecurity best practices, and help protect company data.

Assist with internal/external email systems, FTP site access, and company website updates.

Maintain accurate IT asset inventory and up-to-date technical documentation.

Provide support for ad-hoc IT projects and other tasks as assigned.

**Requirements**

1+ years of experience in IT helpdesk, desktop support, or a related field (strong entry-level candidates with demonstrated aptitude will be considered).

Proficiency with Windows 10/11, Microsoft 365/Office 365, and PC hardware troubleshooting.

Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.

Excellent problem-solving, time-management, and multitasking abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Willingness to learn new technologies quickly.

Ability to occasionally lift and/or move up to 50 pounds.

A+ Certification (or equivalent) is preferred.

**Preferred Skills and Experience**

Knowledge of Linux-based operating systems.

Experience with Unifi networking equipment, VoIP systems, and basic networking concepts.

Familiarity with ERP systems (especially ERPNext), databases, Airtable, Adobe suite, or Thunderbird.

Basic knowledge of scripting (Python, PowerShell) or web technologies (HTML, CSS).

Understanding of cybersecurity best practices.

Experience with modern ticketing systems and remote-support tools.

Why Join Us?

With over 40 years of experience in the defense industry, HDL Research Lab's mission is to design and build high quality custom power electronics for military and aerospace applications.

Our products operate everywherefrom submarines deep within the ocean to missiles in flight around the world. We are driven by innovation, perseverance, and a desire to support those who serve our country.

We offer an excellent workplace environment, friendly coworkers, good benefits, and competitive pay.

HDL Research Lab considers a number of factors when determining base salary offers including the scope and responsibilities of the position, current market conditions, and the candidate's experience, education, and skills. A salary range for this role can be provided upon request.

**Benefits Include**

-  Health insurance

-  Vision and dental insurance

-  Short and long term disabilit

-  Life insurance

-  Paid holidays

-  Paid time off (PTO)

-  Flex time schedule

-  Discretionary bonuses

-  401(k) with 3% employer contribution

-  EAP

HDL Research Lab Inc is an Equal Opportunity Employer. We proudly support hiring veterans and encourage those with military experience to apply.

IT Support Specialist (Tier 1 Helpdesk)

LMI is a new breed of digital solutions provider, disrupting the traditional govcon model with commercial-grade technology that is ready day-one. Driven by mission impact and backed by hard-earned customer trust, we help federal agencies move faster and smarter—delivering where it matters most. Experience and innovation fuel the what; expertise and precision drive the how.

Our commitment to our customers means staying ahead of the curve—and their mission needs. Leveraging cutting-edge platforms, mission-ready AI, and iterative collaboration, we deliver real results and meaningful transformation for the U.S. government. The outcome: agencies that are more agile, more responsive, and always ready for what’s next.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

**Overview**

LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

**Responsibilities**

-  Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.

-  Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.

-  Assist users with login issues, password resets, and account management.

-  Document reported issues and resolutions in the ticketing system to support knowledge management.

-  Develop and maintain help desk workflows and management SOPs.

-  Create, manage, and resolve support tickets using Gitlab and other ticketing systems.

-  Conduct user training sessions and develop instructional materials on features and best practices.

-  Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.

-  Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.

-  Participate in system updates, testing, and implementation efforts to minimize service disruptions.

-  Support manual testing for ATIS applications.

-  Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.

-  Support the transition to automated testing for ATIS software delivery.

**Qualifications**

**Required Qualifications**

-  3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.

-  Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.

-  Ability to diagnose functional issues and understand underlying system workflows.

-  Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.

-  Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.

-  Secret clearance required.

**Preferred Qualifications**

-  Practical experience with the Army Training Information System (ATIS)

-  Prior military or civilian experience supporting Training Management functions.

-  Familiarity with ServiceNow or similar ticketing systems.

-  Possess applicable DoD 8140 foundational qualification through education, training, or certification.

-  SAFe Agile certification.

**Travel Requirements**

-  Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).

The target salary range for this position is $85,000-$120,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Tier 2 Help Desk Technician - Clearance Required

Immersion Consulting, a Service Disabled Veteran-Owned Business (SDVOSB) with headquarters in Annapolis, Maryland, provides business management and technology consulting to government, nonprofit and commercial clients. Founded in 2004, Immersion Consulting specializes in program management, financial management, technology services, logistics and training. Immersion's mission is to provide its clients with actionable business solutions that yield sustainable results.

Industry: Business Consulting and Services
Company Size: 51-200 employees

Immersion

This position will report to the Immersion Project/Program Manager and will serve as the on-site Analyst for the client Supervisor/COR.: The selected candidate will assist with reviewing orders and vouchers for the command daily. Help desk functions; answering phones and emails received from members of the command to resolve simple to complex DTS issues with their travel arrangements (orders) and voucher submission. Ensures conformance with work standards and quality. Prepares reports, delivers presentations, and participates in weekly meetings with the client. Must be a self-starter, foster a team environment, reliable and able to meet rigid deadlines. Must be able to develop and maintain good relationship with the client. Must possess a can-do mindset to meet client expectations and deliverables. Will report to the Immersion PM program delinquencies and issues that impact contractual obligations and deliverables. Must be available at the client on-site daily. Other duties as assigned.

Ability to execute on specific instructions

Balancing multiple tasks and responsibilities that require a response within a specific time.

Ability to exercise professional judgment on engagements by providing proactive solutions and recommendations.

Professionals will focus on client specific tasks that are managed day to day.

- At least 6 months of experience in DoD travel support services.

- Some functional knowledge of Defense Travel System (DTS) reviewing orders and vouchers.

- Possess or be successfully adjudicated for a T1 (Federal background investigation).

- Experience with Microsoft suite applications.

- Some knowledge of DTS orders and vouchers creation to include (Reporting, Routing lists, LOAs and Accounting system functionality and Rejects.)

- Some knowledge of Financial Improvement Audit Readiness (FIAR) for Department of Navy (DoN) best practices and SOPs.

- Knowledge of FMR/ JTR codes and regulations.

- Ability to work in and foster a team environment.

- Travel help desk experience or familiarity with help desk operations.

- Experience or familiarity with DTS Travel Planning and cost estimating. AO approvals, accounting rejects and EFT returns.

- As an Administrator you will be growing your professional skills, maintain high motivation, and be accountable to client transactions.

Requirements

Degree or equivalent in a relevant field or experience.

One or more years of progressive experience.

Administrator (Travel Clerk III)

Top remote jobs at today's hottest companies with resume and cover letter optimization to help you land your dream job five times faster.

Sign up for free today at swooped.co

Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The organization serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets customers care for every day. It is a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As the organization enters the next phase of rapid growth, it is seeking people to help lead the journey.

The organization is seeking an experienced and technically capable IT Systems Analyst to join the IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you.

This role is Remote (United States).

**Key Responsibilities **

~~Technical Support & Escalation ~~

- Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.

- Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.

- Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process.

- Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.

- Mentor and provide guidance to junior support staff or help desk contractors as the team grows.

~~Endpoint & Systems Management ~~

- Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows.

- Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.

- Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling.

- Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement.

- Assist in administering Microsoft 365 applications, licensing, and configurations across the organization.

~~Security & Compliance Support ~~

- Support the organization’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies.

- Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner.

- Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey).

- Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives.

~~Process Improvement & Automation ~~

- Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).

- Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.

- Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users.

- Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams.

**Required Qualifications **

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

- 4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities.

- Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.

- Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.

- Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.

- Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).

- Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.

- Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.

- Comfortable working independently in a remote-first environment with minimal supervision.

**Preferred Qualifications **

- Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator, or ITIL v4 Foundation.

- Experience with RMM platforms and endpoint security tooling (EDR, DLP).

- Familiarity with SOC 2 or similar compliance frameworks and GRC tooling.

- Experience supporting cloud-based infrastructure (AWS or Azure) in an administrative or access management capacity.

- Knowledge of networking fundamentals including DNS, DHCP, VPN, and firewall concepts.

**Additional Information **

The organization is a remote-first company that puts people at the center of everything it does. It offers a range of benefits and perks designed to support well-being, growth, and work-life balance.

- Competitive compensation package including stock options

- Flexible work schedule

- Comprehensive benefits including retirement plan match

- Opportunity to make a real impact every day

- Work with a dynamic and growing team

- Unlimited PTO

The organization has a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

~~The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. ~~

IT Systems Analyst

Welcome to SoulVibe.Tech! 

At SoulVibe.Tech, we empower future professionals through hands-on internships, industry-relevant training, and skill-based development in high-demand fields like Data Analytics, Business Analysis, Finance, and Human Resources.

Our mission is to bridge the gap between academic knowledge and real-world application by offering experiential learning opportunities that drive both personal and career growth.

What We Offer:

🔹 Project-Based Internships
Gain real-time experience in tools like SQL, Power BI, Tableau, and Excel, working on live datasets and business problems.

🔹 Domain-Specific Training
Participate in guided programs across Data Analytics, Business Intelligence, Finance Operations, and HR Functions, tailored for practical implementation.

🔹 Career Readiness Support
Access resources to help you build your resume, prepare for interviews, and enhance your professional communication.

Whether you're a student, a fresher, or a working professional looking to upskill, SoulVibe.Tech is your gateway to industry exposure, real-world projects, and impactful learning.

🎯 Unlock your career potential with us — where learning meets innovation.
Stay tuned for program launches, internship openings, and success stories!

Industry: Technology, Information and Internet
Company Size: 11-50 employees

SoulVibe.Tech

**Role Description **This role is for a Help Desk Technician responsible for providing technical support and assistance to users experiencing hardware, software, or system-related issues. In this position, you will act as the first point of contact for troubleshooting and resolving basic technical problems to ensure smooth day-to-day operations.

As a Help Desk Technician, you will respond to support requests via phone, email, or ticketing systems. You will diagnose issues, provide step-by-step guidance, and resolve common technical problems efficiently. For more complex issues, you will escalate cases to higher-level support teams.

The role involves installing and configuring software, maintaining user accounts, and ensuring systems are functioning properly. You will also document support cases, track resolutions, and maintain accurate records of technical issues.

Strong problem-solving skills, patience, and clear communication are essential for success in this role. This position focuses on hands-on support and user assistance rather than advanced system design or engineering.

The Help Desk Technician plays an important role in maintaining productivity by ensuring users receive timely and effective technical support.

**Key Responsibilities **

- Provide first-line technical support to users

- Troubleshoot hardware, software, and basic network issues

- Respond to support requests via ticketing systems, phone, or email

- Install, configure, and update software and applications

- Assist with user account setup and access management

- Document technical issues and solutions accurately

- Escalate complex problems to higher-level support teams

- Maintain system functionality and user satisfaction

- Follow IT support processes and service standards

**Qualifications **

- Basic understanding of computer systems and IT support concepts

- Familiarity with common operating systems and office software

- Problem-solving mindset and troubleshooting ability

- Good communication and customer service skills

- Ability to explain technical issues in simple terms

- Attention to detail and organizational skills

- Ability to manage multiple support requests

- Willingness to learn new technologies and tools

- Experience in IT support or technical assistance is a plus

-

Help Desk Technician

We'd like to automate coding. To advance that mission, we're building Cursor. 

Our work includes training the world’s most widely used coding models, creating infrastructure that supports billions of requests per day, and building better ways for humans and AIs to work together.

Industry: Software Development
Company Size: 201-500 employees

Cursor

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

We're hiring an IT Systems Engineer who thinks like a software engineer. You'll design, build, and maintain the identity, access, and automation infrastructure that powers every team at Anysphere. This isn't a help desk role, it's a hands-on engineering position where you'll own critical systems end-to-end, from identity lifecycle management to zero-touch device provisioning to building the automations that let a small team scale with the company.

You'll work closely with Security and Engineering to implement zero-trust architectures and defense in depth strategies that enable the business without slowing anyone down. A significant part of your work will involve designing automated workflows that eliminate manual processes, strengthen our security posture, and create a seamless employee experience. You'll also play a key role in scaling and integrating our core IT systems as we grow, including integrating acquired companies into our systems.

This role reports to the Head of IT and offers significant ownership. You'll shape how we scale our internal infrastructure and directly impact every employee's daily experience. We work in-person at our office in San Francisco.

**You might be a fit if…**

- You have 5+ years of experience building and managing secure IT systems in fast-paced, high-growth environments.

- You have deep expertise in identity and access management , you've personally configured SAML, OAuth, and SCIM integrations, not just administered existing setups.

- You're proficient with modern MDM platforms (Kandji, Jamf, or similar) and comfortable managing a mixed-platform fleet (macOS, Windows, Linux, ChromeOS).

- You write code to solve problems. Python, Bash, or similar scripting is a core part of how you work, not an afterthought.

- You have strong experience administering and securing enterprise SaaS platforms (Google Workspace, Okta, Slack, Zoom, etc.).

- You're obsessively user-focused. You take pride in delivering a world-class IT experience and view internal teams as your customers.

- You communicate clearly and directly, whether explaining a technical architecture to engineers or walking a non-technical colleague through a workflow.

- You're not content with manual processes, you're always looking for ways to automate, improve, and eliminate repetitive work.

**Strong candidates may also have…**

- Experience with Infrastructure as Code tools (Terraform, Ansible, Pulumi).

- Familiarity with CI/CD pipelines and modern DevOps practices.

- Background in cloud platforms (AWS or GCP) and network security fundamentals.

- Experience leading IT workstreams for M&A integrations (tenant consolidation, identity migration, MDM enrollment).

- Exposure to compliance frameworks (SOC 2, ISO 27001) and security audit processes.

- A track record of transforming traditional IT operations into engineering-driven organizations.

**Sample Projects Include:**

- Design and implement automated onboarding/offboarding workflows that provision and deprovision access across dozens of SaaS applications via SCIM and API integrations.

- Build self-service tooling that lets employees resolve common IT requests (access requests, group management, device enrollment) without filing a ticket.

- Architect and execute the IT integration plan for an acquired company , Slack Enterprise Grid migration, Google Workspace tenant consolidation, Okta identity federation, and MDM enrollment.

- Deploy and maintain zero-trust network access policies using tools like Tailscale or Cloudflare Access.

- Develop monitoring and alerting for identity and access anomalies across the SaaS ecosystem.

- Create and maintain a comprehensive IT knowledge base that powers AI-assisted employee support.

- Lead IT systems integration and modernization efforts as we scale (identity, device management, and core SaaS platforms).

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

We're hiring an IT Systems Engineer who thinks like a software engineer. You'll design, build, and maintain the identity, access, and automation infrastructure that powers every team at Anysphere. This isn't a help desk role, it's a hands-on engineering position where you'll own critical systems end-to-end, from identity lifecycle management to zero-touch device provisioning to building the automations that let a small team scale with the company.

You'll work closely with Security and Engineering to implement zero-trust architectures and defense in depth strategies that enable the business without slowing anyone down. A significant part of your work will involve designing automated workflows that eliminate manual processes, strengthen our security posture, and create a seamless employee experience. You'll also play a key role in scaling and integrating our core IT systems as we grow, including integrating acquired companies into our systems.

This role reports to the Head of IT and offers significant ownership. You'll shape how we scale our internal infrastructure and directly impact every employee's daily experience. We work in-person at our office in San Francisco.

**You might be a fit if…**

- You have 5+ years of experience building and managing secure IT systems in fast-paced, high-growth environments.

- You have deep expertise in identity and access management , you've personally configured SAML, OAuth, and SCIM integrations, not just administered existing setups.

- You're proficient with modern MDM platforms (Kandji, Jamf, or similar) and comfortable managing a mixed-platform fleet (macOS, Windows, Linux, ChromeOS).

- You write code to solve problems. Python, Bash, or similar scripting is a core part of how you work, not an afterthought.

- You have strong experience administering and securing enterprise SaaS platforms (Google Workspace, Okta, Slack, Zoom, etc.).

- You're obsessively user-focused. You take pride in delivering a world-class IT experience and view internal teams as your customers.

- You communicate clearly and directly, whether explaining a technical architecture to engineers or walking a non-technical colleague through a workflow.

- You're not content with manual processes, you're always looking for ways to automate, improve, and eliminate repetitive work.

**Strong candidates may also have…**

- Experience with Infrastructure as Code tools (Terraform, Ansible, Pulumi).

- Familiarity with CI/CD pipelines and modern DevOps practices.

- Background in cloud platforms (AWS or GCP) and network security fundamentals.

- Experience leading IT workstreams for M&A integrations (tenant consolidation, identity migration, MDM enrollment).

- Exposure to compliance frameworks (SOC 2, ISO 27001) and security audit processes.

- A track record of transforming traditional IT operations into engineering-driven organizations.

**Sample Projects Include:**

- Design and implement automated onboarding/offboarding workflows that provision and deprovision access across dozens of SaaS applications via SCIM and API integrations.

- Build self-service tooling that lets employees resolve common IT requests (access requests, group management, device enrollment) without filing a ticket.

- Architect and execute the IT integration plan for an acquired company , Slack Enterprise Grid migration, Google Workspace tenant consolidation, Okta identity federation, and MDM enrollment.

- Deploy and maintain zero-trust network access policies using tools like Tailscale or Cloudflare Access.

- Develop monitoring and alerting for identity and access anomalies across the SaaS ecosystem.

- Create and maintain a comprehensive IT knowledge base that powers AI-assisted employee support.

- Lead IT systems integration and modernization efforts as we scale (identity, device management, and core SaaS platforms).

IT Systems Engineer

Golden Pet Brands is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents, and rewarding for pets, through product excellence, education, and storytelling.

Industry: Pet Services
Company Size: 51-200 employees

Golden Pet Brands

Creating a world where pets live longer, healthier lives, from their very first meal.

Learn more about our brands.

**We’re Looking For A(n): ** Sr. IT Help Desk Technician

**Location: ** Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

**What You’ll Be Doing: **The Sr. IT Help Desk Technician serves as a senior technical resource and escalation point for the IT Help Desk team, providing advanced support to resolve complex hardware, software, network, and systems issues. This role takes ownership of higher-complexity tickets, mentors junior technicians, drives process improvements, and partners with infrastructure and engineering teams on cross-functional initiatives. The Sr. Technician is expected to operate with significant autonomy, exercise sound technical judgment, and deliver exceptional customer service while strengthening the overall support function.

- Serve as a Tier 2 escalation point for complex hardware, software, network, identity, and systems issues that cannot be resolved at Tier 1.

- Take ownership of high-impact and high-visibility tickets, driving them to resolution and communicating status to stakeholders.

- Mentor and coach junior Help Desk Technicians; provide technical guidance, shadow tickets, and contribute to onboarding new team members.

- Lead and contribute to IT projects, including hardware refreshes, software rollouts, M365/Google Workspace administration, and security tooling deployments.

- Maintain expert-level proficiency with Windows, macOS, iOS, and Android, including imaging, MDM enrollment, and remote management tooling.

- Administer cloud and SaaS platforms such as Microsoft 365, Google Workspace, Azure / Entra ID, Intune, and identity/access management tools.

- Own day-to-day administration and troubleshooting of Cisco Meraki office network infrastructure, including MX security appliances, MS switches, and MR wireless access points across all corporate sites.

- Configure and maintain Meraki VLANs, SSIDs, content filtering, traffic shaping, group policies, and firewall rules to support business and security requirements.

- Monitor network health via Meraki Dashboard; investigate alerts, performance issues, and outages, and drive resolution end-to-end.

- Maintain wired and wireless office connectivity, including switch port configuration, PoE devices, structured cabling coordination, and access point placement/coverage.

- Support VPN, ZTNA (e.g., Microsoft Global Secure Access), VoIP, DNS/DHCP, printing, and other core network services in partnership with the infrastructure team.

- Coordinate office network changes — site additions, cutovers, firmware upgrades, and ISP transitions — with appropriate communication, change management, and validation.

- Provide remote support to other offices and remote employees, ensuring seamless IT operations across all locations.

- Manage new hire onboarding and termination workflows, including provisioning, account creation, equipment configuration, and access reviews.

- Identify recurring issues and root causes; design, document, and implement permanent fixes and process improvements.

- Author and maintain technical documentation, runbooks, and knowledge base articles to elevate the team's capability.

- Proactively manage planned changes and upgrades; coordinate communication, scheduling, and verification with impacted users.

- Provide technical support for conference rooms, collaborative workspaces, and audiovisual systems.

- Evaluate and recommend hardware and software solutions, including new product acquisitions and lifecycle upgrades.

- Partner with security, infrastructure, and applications teams on initiatives that span beyond the Help Desk.

- Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the team.

**Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):**

- Advanced Technical Support: Provide expert-level technical support across endpoints, identity, productivity tools, and core IT services.

- Complex Troubleshooting: Diagnose and resolve multi-system issues spanning endpoint, network, identity, and SaaS layers; identify root cause and durable fixes.

- Project Execution: Plan, execute, and close out IT projects with minimal supervision; communicate progress and outcomes to stakeholders.

- Mentorship & Knowledge Transfer: Coach junior technicians, lead training sessions, and elevate the technical capability of the team.

- Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles.

- Escalation & Collaboration: Recognize when to escalate, work effectively with Tier 3 / engineering teams, and contribute relevant context to expedite resolution.

- System Administration: Administer identity, endpoint management, and SaaS platforms with attention to security and compliance.

- Hardware Maintenance: Perform advanced hardware diagnostics, component replacement, and lifecycle management.

- Proactive Monitoring: Monitor systems and ticket trends to identify and address emerging problems before they impact users.

- Compliance & Security: Adhere to IT policies, procedures, and security guidelines (including PCI, SOC 2, and similar frameworks where applicable); model good security hygiene.

- Customer Service: Deliver professional, empathetic, and responsive service; set the standard for the team.

- Communication: Communicate technical concepts clearly to non-technical users and concisely to technical peers; strong written and verbal skills.

- Ownership & Judgment: Operate with minimal supervision; exercise sound judgment on priority, escalation, and risk.

- Required Education:

High school diploma or GED equivalent

- Preferred Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

- Required Experience:

- 5+ years of progressive helpdesk or desktop technical support experience, preferably in a large corporate environment

- Proven experience as a senior or escalation-point technician (Tier 2 or above)

- Expert-level proficiency with Mac, Windows, iOS, and Android devices

- Hands-on experience administering cloud platforms (Google Workspace, Microsoft 365, Azure / Entra ID)

- Strong understanding of networking (wireless, VLANs, VPN/ZTNA, DNS, DHCP, printing, file sharing, VoIP)

- Hands-on experience administering Cisco Meraki networks (MX, MS, MR) or equivalent enterprise networking equipment

- Experience with endpoint management / MDM (Intune, Jamf, Kandji, or similar)

- Demonstrated ability to mentor or train junior technicians

- Experience driving small to mid-size IT projects from start to finish

- Preferred Experience:

- Meraki Solution Specialist (CMSS) or other Cisco networking certification

- Experience supporting multi-site office network deployments

- Active Directory and Entra ID administration

- Distribution center operations and multi-site corporate environments

- Azure / Entra admin and Intune deployment experience

- Experience supporting NetSuite, Salesforce, or similar enterprise applications

- Scripting experience (PowerShell, Python, or shell) for automation

- Familiarity with ITIL or similar service management frameworks

- Experience with security tooling (EDR, SIEM, identity protection)

- Preferred Licensure/Certification:

CompTIA A+, Network+, or Security+; Microsoft 365 / Azure certifications; Google Workspace Administrator; Apple Certified Support Professional (ACSP)

**Golden Perks & Benefits**

- Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

- Annual bonus

- We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.

- 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

- Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.

- Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

- Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.

- Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.

- Potential for quarterly KPI bonuses.

The base salary range is $32.02-$42.69, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

**A Note to Recruiting Agencies: **At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are ~~not ~~ authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

**Candidate Safety: ** The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will **only **contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will **never ** send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Sr. IT Help Desk Technician

The Capital Region Board of Cooperative Educational Services (BOCES) delivers more than 300 programs and services designed to support the entire educational process. In addition to serving 24 component school districts in Albany, Schenectady, Schoharie and Southern Saratoga counties, Capital Region BOCES also provides service to more than 150 school districts outside the Capital Region area. 

The mission of Capital Region BOCES is to provide educational leadership, services and support to meet the needs of our students and school districts.

Industry: Education Administration Programs
Company Size: 1,001-5,000 employees

Capital Region BOCES

**Description**

The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.

A detailed job description and application is available in Recruitfront

**Location:**

Northeastern Regional Information Center – The Greater Amsterdam School District

**Application Deadline**

POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED

Help Desk Technician (NY HELPS)-Amsterdam #2026-288

Turnberry delivers sustainable, expert business and IT solutions that empower clients to solve their most mission-critical problems for the long term. Our unique blend of senior thought leadership with capable junior talent, together with our unmatched commitment to people- and values-centered work, sets Turnberry apart on both local and global stages. With the capability depth and delivery expertise of a large firm, and the agility and precision of a boutique firm, we can meet clients wherever they are – and partner with them to craft custom solutions unique to their needs. 

Whether you’re looking to grow your consulting career at a national Top Workplace or a future client, we’d love to tell you more. Check out our website turnberrysolutions.com for additional information.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

Turnberry Solutions

**Duration: **8+ Months

**Location: **100% remote

**Overview: **Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Security Engineer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.

**Responsibilities**

- Product visioning and planning with program manager

- Ability to ensure evidence collection methods are conducted, managed, and archived in a manner consistent with provided guidelines, to maintain preservation and protection of data and evidence

- Identify and recommend areas requiring change or modification

- Perform complex and routine updates for security products

- Handle security incidents and provide high level support with help desk tickets

- Manage the security relationships with in-scope lines of business, customers, suppliers and stakeholders ensuring the integrity of the Security service

- Weekly calls with GRC team and company coming in

- Conversations either weekly/bi-weekly having access to the tools

- Making updates as necessary; updating leadership, keeping up with trackers

**Qualifications**

- Minimum 5 years experience

- Experience working in an information security role

- Bachelor's Degree or equivalent in technology or security field

- Understanding of network and security controls

- Proficient at the secure software development lifecycle and devops

- Proficient in Agile/Scrum

- Ability to deal with complexity and high pressure situations and effective decision making

- Excellent communicator, able to analyze and clearly articulate complex issues and technologies understandably and engagingly

- Great design and problem solving skills

- Adaptable, proactive, and driven to take ownership

- Keen attention to detail and high level of commitment

- Cybersecurity Engineering background (less IT, more cybersecurity based)

- Incident response is a plus

- Threat detection engineering

- Incident problem coordination

- Databricks, splunk, power BI are some tools used

- Mergers and acquisitions experience is a plus

The salary range for this role is $125,000 to $180,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

~~At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.~~

**Americans With Disabilities Act (ADA)**

~~Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at ~~~~turnberryhr@turnberrysolutions.com ~~~~. ~~

Security Engineer

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