Information Technology Support Technician
5+ years
Raleigh-Durham-Chapel Hill Area
Full-time
Onsite
1 month ago
About the role
Role Summary
The IT Support Technician provides frontline technical support to Barringer employees, directly supporting the Raleigh office while also delivering remote support to all other offices and job sites. This role is responsible for resolving day-to-day technology issues, supporting device lifecycle activities, and ensuring consistent execution of IT standards. The position plays a critical role in maintaining operational stability and enabling end-user productivity.
Key Responsibilities
End-User Support & Helpdesk Execution
Device Setup & Lifecycle Management
User Onboarding & Offboarding
Issue Escalation & Coordination
Operational Support & Standards Compliance
Education & Qualifications
The IT Support Technician provides frontline technical support to Barringer employees, directly supporting the Raleigh office while also delivering remote support to all other offices and job sites. This role is responsible for resolving day-to-day technology issues, supporting device lifecycle activities, and ensuring consistent execution of IT standards. The position plays a critical role in maintaining operational stability and enabling end-user productivity.
Key Responsibilities
End-User Support & Helpdesk Execution
- Provide in-person technical support for employees in the Raleigh office and deliver remote support to all other offices and job sites
- Respond to and resolve helpdesk tickets related to hardware, software, and access issues across all supported locations
- Diagnose and troubleshoot technical issues across desktops, laptops, mobile devices, and peripheral equipment
- Deliver timely, professional support to end users both on-site and remotely
Device Setup & Lifecycle Management
- Configure and deploy new user devices for Raleigh employees and coordinate remote deployments for other locations
- Perform device replacements, upgrades, and reimaging activities
- Maintain accurate inventory of assigned equipment and assets
User Onboarding & Offboarding
- Execute onboarding tasks including device setup and account provisioning for Raleigh and remote users
- Support offboarding processes including equipment recovery and access removal coordination
- Ensure adherence to IT security and access control standards
Issue Escalation & Coordination
- Escalate complex or security-related issues to the IT Support & Operations Lead
- Coordinate with internal IT roles and MSP for issue resolution
- Document issues and resolutions within the ticketing system
Operational Support & Standards Compliance
- Follow established IT processes, standards, and escalation paths across all locations
- Support operational tasks such as software updates and system checks
- Contribute to maintaining a stable and secure IT environment
Education & Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- Equivalent hands-on experience in IT support or helpdesk environments may be considered in lieu of formal education
- Foundational knowledge of Microsoft 365, Windows operating systems, and basic networking concepts
- Experience supporting end-user devices (desktops, laptops, mobile devices) in a business environment
- Strong troubleshooting, problem-solving, and customer service skills
- Ability to manage multiple priorities in a fast-paced, operational environment
- Professional certifications (e.g., CompTIA A+, Microsoft Fundamentals, or equivalent) are preferred
Skills
Information Technology