Careerscape is a staffing, employment, and recruiting agency built on a people-first philosophy. With national coverage across all 50 states and 300+ locations served, we connect companies with qualified professionals and help job seekers find meaningful work—locally, regionally, and globally.

Our vertical specializations include Legal & Compliance, Marketing & Creative, Technology & IT, Healthcare Administration & Clinical, Banking & Financial Services, Real Estate & Property Management, Office Support & Administration, and Creative & Digital. We offer comprehensive talent solutions including Direct Hire, Contract Staffing, Executive Search, Temporary Staffing, Recruitment Process Outsourcing (RPO), and Global Talent Solutions.

Our goal has always been to build recruitment around people, not just positions. By combining integrity, service excellence, and a results-driven approach with industry-specialized expertise, we deliver placements that create lasting value. Every connection we make is built on trust, transparency, and a genuine commitment to mutual success. Whether you're building a team or advancing your career, you deserve a partner who truly understands your needs.

Industry: Staffing and Recruiting
Company Size: 11-50 employees

Careerscape

Savvy Admin PROD

**ABOUT THE ROLE **

Careerscape is supporting a client opening for a Remote Entry-Level Customer Support Representative. This role focuses on assisting customers, resolving inquiries, and delivering a high-quality support experience across multiple communication channels.

This is an excellent opportunity for individuals looking to start a career in customer service, client support, or operations. No prior professional experience is required—training will be provided.

The Customer Support Representative will act as the first point of contact for customers, helping resolve issues, answer questions, and ensure a smooth and positive experience.

This role is ideal for candidates interested in customer service, call center operations, client support, or entry-level business roles.

**COMPENSATION **

The **salary range ** for this role is **$65,000 - $90,000 per year, ** based on communication skills, performance, and client hiring needs.

Additional compensation and benefits details will be shared during the hiring process.

**WHAT YOU’LL DO **

- Respond to customer inquiries via phone, email, and chat

- Assist with account questions, service requests, and general support

- Resolve customer issues in a professional and timely manner

- Document customer interactions in internal systems

- Escalate complex issues to senior support teams when needed

- Maintain a positive and helpful tone in all communications

- Follow company processes and support guidelines

- Track and meet response time and customer satisfaction goals

- Collaborate with team members and supervisors

- Support customer retention and overall satisfaction

**WHAT WE’RE LOOKING FOR **

- High school diploma or equivalent required

- No prior experience required (training provided)

- Strong communication and interpersonal skills

- Comfortable speaking with customers and resolving issues

- Basic computer skills (email, data entry, CRM systems)

- Ability to multitask and stay organized

- Problem-solving mindset and attention to detail

- Comfortable working independently in a remote environment

- Reliable internet connection and workspace

- Positive attitude and willingness to learn

**NICE TO HAVE **

- Customer service, retail, or support experience (not required)

- Familiarity with call center or support tools

- Experience handling customer inquiries or complaints

- Bilingual communication skills (a plus)

**BENEFITS & PERKS **

Benefits may include:- Fully remote work flexibility within the United States

- Competitive entry-level compensation (above market range)

- Medical, dental, and vision coverage options

- Paid time off, holidays, and sick leave

- 401(k) retirement plan options

- Paid onboarding and customer service training

- Performance-based bonuses and incentives

- Career growth into Customer Success, Team Lead, or Operations roles

- Monthly work-from-home stipend (where applicable)

- Supportive and team-oriented work environment

**WHY APPLY **

This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced support environment.

Candidates who are reliable, communicative, and customer-focused can build strong experience and grow into advanced roles in customer success, operations, or management.

**ABOUT CAREERSCAPE **

Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. We support hiring across customer service, operations, administration, and technology roles.

**APPLICATION NOTICE **

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you about other relevant opportunities that align with your background and experience.

**EQUAL OPPORTUNITY STATEMENT **

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

Customer Support Representative

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization operates in the business-to-business distribution and omnichannel retail space, providing products and services through a network of retail stores, dedicated sales professionals, and online platforms. It addresses challenges in supply chain and customer service for business and professional customers, including large accounts exceeding $1 million in revenue. With a significant retail footprint and integrated distribution capabilities, the organization supports a wide customer base and aims to maintain its position as a leader in business services and office supplies.

2. About the Opportunity:The Customer Support Representative - Tier 1 is responsible for resolving issues and providing proactive product and service recommendations to high-value customers and sales representatives. This role ensures customer inquiries and problems are handled effectively, escalating complex issues as needed. It supports key accounts by managing inbound email and chat communications, addressing concerns related to orders, products, returns, and delivery delays. The position plays a critical role in maintaining customer satisfaction and operational efficiency, with remote work possible unless on-site presence is required by customer contracts.

3. Responsibilities:• Resolve customer issues and recommend appropriate products, services, and solutions

• Execute solutions or escalate issues to the team manager as appropriate

• Handle inbound email and chat contacts from customers and sales representatives

• Assist with inquiries related to ordering, products, services, returns, exchanges, and delivery delays

• Document and report errors in pricing, product information, and availability, escalating critical issues

• Support additional service areas or special projects as needed

• Perform other assigned duties

4. Requirements:• High School diploma or equivalent required; Bachelor''s degree preferred

• 3-5 years of experience in customer service or sales support

• Basic computer skills and ability to use technology to access necessary information

• Excellent verbal and written communication skills in English

• Strong teamwork, time management, multitasking, and organizational skills

• Ability to build customer relationships and analyze complex or undefined issues

• Self-starter with strong customer service orientation and analytical skills

• Ability to succeed in an ambiguous environment

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:• Benefits package including 401(k) plan

• Opportunities for career growth and advancement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Customer Support Representative - Tier 1

Candid Color Systems® was established in 1972 and has been the leader in special events photo finishing and photography for over 25 years. Our goal has been to provide our customers with fast, premium quality photofinishing and, simultaneously, provide marketing methods and tools, which results in a competitive advantage in the marketplace. Our customer philosophy is that “Our customers are our partners and friends. We exist solely because of our customers and we are only successful when they are successful.” Candid Color Systems’ goal is the same as yours – to grow your business profitably.

Candid Color Systems® takes the lead in using technological advances to offer new products and services.  We're the industry leader in creating and marketing multi-image photographs including the original Attitude™ panoramic group pictures.  Using cutting edge green screen technology, your customers are able to select their own background and create their own unique image!  We also offer a wide array of marketing tools that help further your business and increase sales. Our customers have the ability to create and manage mass email campaigns, purchase marketing materials for every photographic market (flyers, order forms, banners), as well as access to many free weekly webinars with topics ranging from booking and shooting sports to promoting your business with social media. To find out more visit http://candid.com and open your free account today!

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Twitter: https://twitter.com/CandidColor

Industry: Photography
Company Size: 201-500 employees

Candid Color Systems

**About Us **

Candid Color Systems provides photo-finishing services and software solutions to professional high-volume photographers across the U.S. Our vertically integrated business combines cutting-edge technology, proprietary platforms, and hands-on customer service to deliver exceptional results across a wide range of markets and event types.

**Role Overview **

Our **Customer Support Representatives **serve as frontline experts supporting both retail customers (B2C) and professional photographers (B2B). In this role, you’ll troubleshoot advanced software, guide users through complex workflows, train clients, and collaborate across departments to resolve issues and improve processes.

~~This role is ideal for someone who enjoys solving complex problems, learning new systems quickly, and supporting both customers and business clients in a dynamic environment. ~~

**Key Responsibilities **

- Provide prompt, friendly, and accurate support via phone, email, chat, and occasional Zoom trainings or walk-throughs

- Troubleshoot issues across proprietary and third-party software platforms

- Guide users through placing orders, locating images, and navigating product packages

- Resolve and de-escalate customer concerns with patience and professionalism

- Train clients on software features and best practices

- Collaborate with internal teams to resolve complex issues

- Stay current on evolving tools, workflows, and industry trends

**Requirements **

- High school diploma or equivalent required

- Strong communication skills — written, verbal, and interpersonal

- Technically proficient and comfortable learning new software

- Customer-focused mindset with empathy and patience

- Ability to multitask in a fast-paced, high-volume environment

- Detail-oriented with strong organizational skills

- Reliable transportation

- Must pass a background check and drug screening

- Proficiency in Microsoft Office Suite (Excel, Outlook, etc.)

**Preferred **

- 3+ years of customer service or account management experience

- Background in photography

- Background in imaging/design or other related industries

- Experience with school, sports, or event-based organizations

- Experience supporting technical software products

- Bachelor’s degree preferred

- Bilingual (Spanish preferred)

**Benefits **

- 401(k)

- Health, dental, and vision insurance

- Paid time off

** **

**Location: ** In-Office – Oklahoma City, OK 73108

**Compensation: ** Starting at $20-22+ per hour, depending on experience | Full-time

**Hours: ** Monday–Friday, 8 AM–5 PM (Occasional seasonal evenings or weekends may be required

Calista Brice is the holding line for 19 subsidiary companies. With more than 60 years of industry experience, the backing of big business resources, and the “can-do” spirit of small business service, we are the first call for clients and partners with complex construction, technical, and environmental projects.

Our subsidiaries provide services for the entire project lifecycle, including civil construction, professional engineering, environmental services, marine transportation, heavy equipment, and everything in between. Together, our companies have successfully completed hundreds of projects in rural and remote areas across Alaska, the lower 48, and internationally.

Our subsidiaries include: Alaska Crane, Brice Builders, Brice Civil Constructors, Brice Construction & Design, Brice Equipment, Brice Engineering, Brice Environmental Services Corporation, Brice Inc., Brice Integrated, Brice Investments, Brice Marine, Brice Pacific, Brice Solutions, Browns Hill Quarry, STG, Inc., STG Pacific, Terra Foundations, Tunista Construction, and Yukon Equipment.

Calista Brice is a proud subsidiary of Calista Corporation, an Alaska Native Corporation (ANC) with land covering western Alaska between the Yukon and Kuskokwim Rivers. Calista Corporation’s group of ANC companies are committed to advancing the social, cultural, and economic welfare of our shareholders in remote communities across Alaska.

Industry: Construction
Company Size: 501-1,000 employees

Calista Brice LLC

Calista Brice LLC

Regular

**Why choose us?**

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

**What does Calista Brice LLC do?**

Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries.

**What can you expect?**

As the Help Desk Representative, you will work onsite in Fairbanks, AK and will provide technical support to end-users across the organization. You will have a passion for helping others, strong communication skills, and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint).

**How will you do it?**

- Provide first-level technical support to employees via phone, email, or in person

- Troubleshoot basic hardware, software, and network issues.

- Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

- Log, track, and document help desk requests and resolutions using ticketing software.

- Escalate complex issues to higher-level IT staff as needed.

- Support user account setup, password resets, and basic system access needs.

- Provide excellent customer service and maintain a professional demeanor in all interactions.

- Assist with IT-related administrative tasks, as assigned.

- Work in a constant state of alertness and in a safe manner.

- Perform other duties as directed.

**Supervisory Functions:**

This position does not have supervisory responsibilities.

**Knowledge, Skills & Abilities**

- Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.

- Familiarity with Windows operating systems and basic navigation.

- Awareness of basic IT concepts such as file management, network connectivity, and user permissions.

- Understanding of customer service principles and best practices.

- Introductory knowledge of help desk ticketing systems and workflow.

- Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.

- Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.

- Data entry and documentation skills using ticketing or case management systems.

- Time management and organizational skills to prioritize multiple support requests.

- Active listening and interpersonal skills to assess user needs quickly and accurately.

- Ability to remain calm and professional under pressure or when dealing with frustrated users.

- Ability to follow instructions, procedures, and protocols with accuracy and consistency.

- Ability to learn and adapt to new technologies and systems quickly.

- Ability to work independently and collaboratively within a team.

- Ability to maintain confidentiality and handle sensitive information appropriately.

- Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.

**Who is Calista Brice LLC looking for?**

**Minimum Qualifications:**

- No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.

- Ability to pass drug and background screening.

**Preferred Qualifications:**

- Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.

- Basic understanding of computer systems, mobile devices, and other tech tools is preferred.

- Strong communication and interpersonal skills is preferred.

- The ability to learn quickly and follow technical instructions is preferred.

- Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) is preferred.

- An interest in pursuing a career in IT support or systems administration is preferred.

**Working Environment:**

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Brice’s IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

**More reasons you will love working with Calista Brice LLC:**

- Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.

- Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.

- Tuition reimbursement.

- Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.

- FSA health care and/or dependent care/HSA with HDHP.

- Dental and Vision Insurance.

- Employee Assistance Program for you and your family.

- Company paid Life Insurance, AD&D, LTD.

- Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.

- Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)

- 0-2 years 15 days

- 3-5 years 23 days

- 6-9 years 27 days

- 10-14 years 30 days

- 15-19 years 33 days

- 20 or more years 37.5 days

- 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.

- 401(K) match at $0.50 on the dollar up to 6% of your contribution.

- Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at recruitment@calistabrice.com

**How do you apply?**

Please visit our careers page at www.calistabrice.com/open-positions and use the **Company ** tab to filter by subsidiary company.

**You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? **Simply reach out to recruitment@calistabrice.com

**As an Equal Opportunity/Affirmative Action Employer, we believe in each person’s potential, and we’ll help you reach yours.**

Join us and let’s get started!

~~For the full job description including physical and environmental demands please reach out to ~~~~recruitment@calistabrice.com~~

**PREFERENCE STATEMENT**

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

**EEO STATEMENT**

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

**REASONABLE ACCOMMODATION**

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Help Desk Representative

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