Customer Support Representative
2 - 5 years
Oklahoma City, OK
Full-time
Onsite
1 month ago
About the role
About Us
Candid Color Systems provides photo-finishing services and software solutions to professional high-volume photographers across the U.S. Our vertically integrated business combines cutting-edge technology, proprietary platforms, and hands-on customer service to deliver exceptional results across a wide range of markets and event types.
Role Overview
Our Customer Support Representatives serve as frontline experts supporting both retail customers (B2C) and professional photographers (B2B). In this role, you’ll troubleshoot advanced software, guide users through complex workflows, train clients, and collaborate across departments to resolve issues and improve processes.
This role is ideal for someone who enjoys solving complex problems, learning new systems quickly, and supporting both customers and business clients in a dynamic environment.
Key Responsibilities
Requirements
Preferred
Benefits
Location: In-Office – Oklahoma City, OK 73108
Compensation: Starting at $20-22+ per hour, depending on experience | Full-time
Hours: Monday–Friday, 8 AM–5 PM (Occasional seasonal evenings or weekends may be required
Candid Color Systems provides photo-finishing services and software solutions to professional high-volume photographers across the U.S. Our vertically integrated business combines cutting-edge technology, proprietary platforms, and hands-on customer service to deliver exceptional results across a wide range of markets and event types.
Role Overview
Our Customer Support Representatives serve as frontline experts supporting both retail customers (B2C) and professional photographers (B2B). In this role, you’ll troubleshoot advanced software, guide users through complex workflows, train clients, and collaborate across departments to resolve issues and improve processes.
This role is ideal for someone who enjoys solving complex problems, learning new systems quickly, and supporting both customers and business clients in a dynamic environment.
Key Responsibilities
- Provide prompt, friendly, and accurate support via phone, email, chat, and occasional Zoom trainings or walk-throughs
- Troubleshoot issues across proprietary and third-party software platforms
- Guide users through placing orders, locating images, and navigating product packages
- Resolve and de-escalate customer concerns with patience and professionalism
- Train clients on software features and best practices
- Collaborate with internal teams to resolve complex issues
- Stay current on evolving tools, workflows, and industry trends
Requirements
- High school diploma or equivalent required
- Strong communication skills — written, verbal, and interpersonal
- Technically proficient and comfortable learning new software
- Customer-focused mindset with empathy and patience
- Ability to multitask in a fast-paced, high-volume environment
- Detail-oriented with strong organizational skills
- Reliable transportation
- Must pass a background check and drug screening
- Proficiency in Microsoft Office Suite (Excel, Outlook, etc.)
Preferred
- 3+ years of customer service or account management experience
- Background in photography
- Background in imaging/design or other related industries
- Experience with school, sports, or event-based organizations
- Experience supporting technical software products
- Bachelor’s degree preferred
- Bilingual (Spanish preferred)
Benefits
- 401(k)
- Health, dental, and vision insurance
- Paid time off
Location: In-Office – Oklahoma City, OK 73108
Compensation: Starting at $20-22+ per hour, depending on experience | Full-time
Hours: Monday–Friday, 8 AM–5 PM (Occasional seasonal evenings or weekends may be required
Skills
Photography