Encamp is an enterprise technology company on a mission to create a world in which what’s good for business can be good for the environment. Since launching in 2017, Encamp has helped top organizations radically improve their environmental compliance operations and mitigate the risks of non-compliance. By utilizing a blended method of high-tech solutions, along with high-touch expert support, Encamp transforms compliance programs and human processes into a technology-driven system that lays the foundation for accurate and ongoing environmental compliance. A portion of Encamp’s revenue is allocated to plant trees across the world, helping sequester carbon and promote human and environmental health for those that need it the most.

Industry: Software Development
Company Size: 11-50 employees

Encamp

Savvy Admin PROD

**Your next adventure starts at Encamp.**

Encamp’s mission is to make what’s good for business good for the environment. Today, over 200 enterprise organizations trust Encamp to safeguard 40,000+ facilities. We’re helping companies do what’s right for the environment and enabling first responders to navigate emergency situations.

**About The Role**

A highly motivated, strategically minded individual who thrives in a complex, fast-paced environment and is passionate about helping Enterprise customers achieve their environmental compliance goals. The ideal candidate is comfortable leveraging AI tools and modern technology to work smarter, move faster, and deliver a best in class customer experience.

**As a Enterprise Customer Success Manager You Will**

- Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue, with varying levels of complexity, regulatory scope, and reporting obligations

- Own the customer relationship and strategic outcomes while leading cross-functional collaboration across TPMs, AEs, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership

- Understand Enterprise customer goals and outcomes, staying ahead of risk and proactively driving success rather than waiting to be asked

- Follow the Enterprise playbook for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that range from weekly to monthly depending on customer need

- Lead structured Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value

- Own and meet Encamp's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets across your book of business

- Partner with AEs to identify expansion opportunities and flag churn risk early

- Leverage EHS industry and Encamp product expertise to become a trusted, consultative advisor to customers and their users

- Leverage internal tools including Gong, Slack, Front, and AI-powered resources to manage customer relationships, track historical context, and stay ahead of account activity

- Be the voice of the customer to provide visibility and escalations to Program Manager and other internal stakeholders

- Identify opportunities for improvement proactively and work with Customer Success Leadership to implement

- Fulfill regulatory reporting obligations on behalf of customer

**Qualifications**

- 3+ years experience in consulting or working on enterprise-level environmental programs

- 2+ years experience working with RCRA regulations

- Ability to use account health data and platform signals to proactively prioritize and manage a book of business

- Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role

- Comfort leveraging AI tools and a modern tech stack to manage a complex book of business efficiently

- Experience using technology to improve efficiency in work or in personal life

- SLA responsiveness expectations are defined and should be maintained

- Meet Encamp’s GRR/NRR targets

- Strong project management skills to stay organized and meet deadlines

- Strong verbal and written communication skills

- Process-oriented thinker who embraces ambiguity and works well under pressure

**Perks of being part of the Encampus...**

- Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off

- A flexible, remote-first culture with an allowance to support your remote work setup

- A high-end laptop

- Share in our success - you'll have a significant personal impact on the team and the ability to earn equity

- Parental leave - we know how important it is to spend time with your new family!

- Sustainable 1:1s, focused on not only your growth as an employee, but in your career

- Get together at in-person Encamp Summits to share our wins and build community

- Work with a brilliant team of people that share your values and passion

**Ready to join us around the campfire?**

Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment.

At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages.

~~In transparency, the base salary for this position is $100,000- $115,000/yr. ~~

Enterprise Environmental Customer Success Manager

Lever Middleware Test Company

Industry: Software Development
Company Size: 10,001+ employees

Lever Middleware Test Company

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

Quo Vadis?

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

**SKILL SET**

- 3+ years of customer relationship or account management experience working in software as a service (SaaS)

- Solutions and results-oriented mindset

- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities

- Highly organized with strong project management and time management skills

- Hands-on experience with product training to external customers

- Proven experience delivering value-based communications

- Strong ability to facilitate meetings with customers and users of various levels of seniority

- Empathy for customers

- Experience with opportunity identification for account expansion and revenue growth

- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

**Within 1 MONTH, YOU'LL:**

- Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos

- Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently

- On a regular basis

- Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings

- Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact

- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

**WITHIN 3 MONTHS:**

- Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits

- Identify the current hiring practices and internal business goals of your customer accounts

- Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)

- Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team

- Teach customers best practices for using the Lever product suite through webinars and targeted training sessions

- Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products

- Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes

- Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines

- Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience

- Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals

- Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat

**WITHIN 6 MONTHS YOU'LL**

- Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever

- Provide feedback for process improvements which improves our abilities to better serve both external and internal customers

- Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals

- Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally

- Get involved in hiring and growing the team by helping to interview candidates

- Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services

- Confidently handle high-stakes, time sensitive issues with customers

- Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle

- Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

- Help train new Customer Success Managers by participating in team on-boarding sessions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Account Manager

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Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The organization is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Its goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. The organization is on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. This is a **Remote First ** organization with a strong commitment to excellence, innovation, and customer satisfaction.

As a Customer Success Manager, this role will be the trusted advisor guiding educators and administrators to achieve their goals with the organization's solutions. This role will lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.

**Key Responsibilities **

- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.

- Build deep partnerships with district leaders and educators to promote engagement and awareness.

- Analyze data to uncover insights and craft strategies that maximize student learning impact.

- Collaborate with internal teams to secure renewals and identify growth opportunities.

- Advocate for customers by sharing feedback that shapes future products and services.

**Required Qualifications **

- A bachelor’s degree and 5+ years of experience in education technology or customer success.

- Passion for improving education and driving positive change.

- Strong communication skills and ability to engage effectively at all levels of a district.

- Skilled in analyzing data and making strategic recommendations.

- Deep understanding of curriculum, instruction, and educational trends.

- Proactive, adaptable, and thrives in a fast-paced environment.

- Collaborative and committed to fostering inclusion.

- Willingness to travel up to 65%.

- Willingness to take on evolving responsibilities based on business needs.

**Job Application Deadline **

May 5, 2026

**Pay Range **

**$80,000—$90,000 USD **

The salary range provided reflects market research, the responsibilities of the role, and alignment with compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

**Additional Information **

The organization offers a comprehensive benefits package to support overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, resources are provided to promote wellness, ensuring support is available both professionally and personally. The goal is to provide a benefits package that helps individuals thrive in all aspects of life.

The organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The organization is dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports employees' physical and mental health.

As part of the hiring process, AI-powered tools may be used to support the HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

~~The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team. ~~

Customer Success Manager

SchooLinks is a college and career readiness platform with curriculum that engages students throughout the process of self discovery, career education and college planning and application. The student-centric experience is able to create a wealth of behavioral data, and its machine learning algorithms leverage those data to personalize college recommendations and content to further drive student engagement. SchooLinks then serves actionable insights to counselors that help them act in real time to become more effective. On a district level, the sophisticated data models power a full suite of accountability tools to allow administrators to monitor and achieve desired college and career readiness outcomes.

Industry: Education Management
Company Size: 51-200 employees

SchooLinks

We're looking for two early career product managers (either recent graduates or career changers) that will join one of our product pods and support and scale the work of one of our Senior Product Managers. This is an opportunity to join a high-growth, driven, ambitious team.

**Core Responsibilities Will Be**

- Triaging incoming tickets from our support and customer success teams

- Creating user stories, development tickets, project managing, and testing enhancements and bug fixes

- Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others

- Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders

You will also assist a nd support the product and engineering organization in other tasks where we require additional capacity: UI copy writing, quality assurance testing, training support, customer interviews, research, data cleaning and analysis, etc.

At first, having a strong operational command on your responsibilities, aligning with the team's needs and goals, and being able to execute quickly on whatever you're tasked with will be most essential. As you progress, you will take on planning and executing larger epics (projects) and more strategic projects.

**Interview Process**

- Recorded video interview: Historically top 5-10% of applicants are asked to complete this. Takes 10-15 minutes. We have real humans watch this (CTO, product leadership, hiring manager, and HR team) and we do not use AI to screen. This jus makes it much easier for us to handle from a scheduling logistics perspective. Here's more about our rationale for using this process: https://www.notion.so/schoolinkshome/Why-SchooLinks-starts-with-a-video-screen-03cdb3d60a5549f289aea515ec008004?source=copy_link

- Live interview with product leadership 30-45 min

- Logic Challenge - related to understanding an existing product of ours

- Hiring manager interview - interviewing directly with the PM that you would be reporting to

- Case Study - a couple hours of work and follow up discussion on a made up scenario similar to the challenges that we deal with

**Requirements**

**Hard requirements:**

- Located in and authorized to work in the US (we are not able to provide visa sponsorship at this time)

- Available to work 8:30 CT- 5:30 CT daily - salaried position, we expect you to work at least this much as well as to complete responsibilities for regular and project work that may require you to invest additional time outside of these hours

**The candidates most likely to move on in the interview process will be:**

- Candidates with 1-2 years of experience in high growth startups, consulting, or finance

- New grads with relevant internships at high growth venture-backed startups or the startup ecosystem

- Candidates who have some technical skills (web development, python, etc)

**Top Skills Required**

**Operational skills ** Manage bugfix and quality situation — you triage and QA hotfixes, use Jira effectively, keep issues flowing. Own rate of SLA completion

**Ability to follow directions and align with needs ** Prioritize projects based on PM and leadership needs. Build trust by proper escalation and validation of your hypotheses when you’re not sure.

**Logical thinking ** Structured thinking, clear steps, MECE, hypothesis generation, use AI the right way

**Hunger ** Are you going to do what it takes to push yourself and others around you? We can’t be telling you to get stuff done, you have to show that you want it. This role is not intended to be easy or long term, it’s meant to be a proving ground

**Written and formal communication ** Jira ticket writing, release note writing, email support and tier 2 escalation

**Oral, informal, and conversational communication ** (listening and conveying information) Slack back and forth, calls with customers (expressing vision and why, making customers feel heard, etc). We need to feel comfortable putting you in front of customers if there are sticky situations

**Memory **RAM is quite important here- need to have a lot of context for how things work to make connections between different tickets, modules, projects, customers, etc.

**Taste and product intuition ** Do you come up with elegant solutions, even for small scale problems. Can you articulate why and build consensus around that approach?

**Software knowledge **How does software get built, how much do you know about the craft you’re organizing? Triage and understand root cause of the problem we

**Ability to pick up domain knowledge **-Take ownership of your owner learning and understanding — structure knowledge clearly

**Benefits**

- 100% health care coverage for Employee

- 401K with company matching

- Dental & Vision

- Parental Leave

- Subsidized gym membership

- Remote work stipend

- Annual team offsite

Associate Product Manager

Field AI is pioneering the development of a field-proven, hardware agnostic brain technology that enables many different types of robots to operate autonomously in hazardous, offroad, and potentially harsh industrial settings – all without GPS, maps, or any pre-programmed routes.

Industry: Robotics Engineering
Company Size: 11-50 employees

Field AI

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use.

In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments.

We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-functional execution. You will serve as a trusted partner to customers, helping them navigate deployments, drive adoption, resolve issues, and realize measurable value from our robotics platform.

This is an opportunity for someone who thrives in highly dynamic customer environments and wants to play a visible role in scaling customer success at a frontier robotics company. The right person will be energized by building deep customer partnerships, solving complex operational challenges, and acting as the voice of the customer internally as FieldAI expands across the construction market.

**What You’ll Do **

- Serve as the primary point of contact for strategic construction customers and build strong, trusted relationships over time

- Drive successful onboarding, adoption, and long-term account health across customer deployments

- Develop a deep understanding of each customer’s operational goals, workflows, and success criteria

- Partner closely with sales, solutions, engineering, and product teams to coordinate customer needs and deliver effective outcomes

- Proactively identify risks, resolve issues quickly, and drive clear communication during high-priority situations

- Track account health, usage, milestones, and customer feedback to improve retention and expansion

- Identify opportunities for growth, upsell, and expanded use cases within existing accounts

- Advocate for customer needs internally and help shape product and process improvements based on field feedback

- Help build the playbook for how FieldAI supports and grows enterprise customers in construction

**What You Have **

- 7+ years of experience in customer success, account management, support, or other customer-facing roles

- Experience managing strategic or enterprise accounts in construction, industrial, enterprise software, or other operationally complex environments

- Strong relationship management skills and the ability to build credibility with customer stakeholders

- Excellent verbal and written communication skills, including the ability to manage executive-facing conversations

- Strong problem-solving instincts and comfort navigating ambiguity in fast-moving environments

- Experience coordinating cross-functional teams to deliver customer outcomes

- Ability to identify expansion opportunities while maintaining a strong customer-first mindset

- Strong organizational and project management skills with attention to detail and follow-through

- Analytical skills and comfort using data to assess account health and inform decisions

- Bachelor’s degree in Business, Engineering, or a related field is preferred

**Why Join Field AI? **

FieldAI is tackling one of robotics’ hardest problems: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models&trade; advance perception, planning, localization, and manipulation with an emphasis on explainability and safety, so our systems can be trusted where it matters most.

You will work alongside a world-class team that values creativity, resilience, and bold thinking. We bring a decade-long track record of real-world deployments, strong performance in DARPA challenges, and experience from organizations such as DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise, Zoox, Toyota Research Institute, and SpaceX.

Our operations, customer support, and sales organization is growing in the Bay Area, with close collaboration across teams throughout California and with colleagues around the US and globally.

**Be Part of the Next Robotics Revolution **

Solving problems at this scale takes a team as unique as the mission. We are looking for people who push beyond conventional approaches, enjoy tackling tough and ambiguous questions, and bring interdisciplinary perspective. Our success depends on exceptional AI researchers and engineers, as well as strong software developers, product designers, field deployment experts, and communicators who can turn breakthroughs into real capability.

We are headquartered in Mission Viejo (Irvine adjacent), Southern California, with teammates across the US and around the world. Join us to shape the future of embodied intelligence as part of a fun, close-knit team building systems that work in the real world.

**Equal Opportunity **

FieldAI celebrates diversity and is committed to creating an inclusive environment for all employees. Candidates and employees are evaluated based on merit, qualifications, and performance. We do not discriminate on the basis of race, color, religion, sex, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Customer Success Manager, Construction

Braze ($BRZE) is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

**WHAT YOU'LL DO **

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.

Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

- You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity

- Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells

- Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture

- Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle

- Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education

- Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management

- Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

**WHO YOU ARE **

- 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts

- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming

- You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders

- You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems

- You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

- You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $99,450 and $112,500/year with an expected On Target Earnings (OTE) between $110,500 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

**WHAT WE OFFER**

~~Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country ~~~~here ~~~~. More details on benefits plans will be provided if you receive an offer of employment. ~~

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

- Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER **At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you ~~you ~~.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

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Technical Account Manager

Samsara is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. With tens of thousands of customers across North America and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Industry: Software Development
Company Size: 1,001-5,000 employees

Samsara

**Who We Are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

**About the role:**

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

**This role is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation Assistance will not be provided for this role.**

**You should apply if:**

- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.

- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

**In this role, you will:**

- Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.

- Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.

- Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.

- Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.

- Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.

- Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.

- Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.

- Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

**Minimum requirements for the role:**

- Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.

- Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.

- Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.

- Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.

- Communication: Strong English written and verbal communication skills.

- Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

**An ideal candidate also has:**

- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.

- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.

- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.

- Basic Python coding skills are an asset for providing enhanced technical solutions

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$76,457.50—$102,800 USD

**Total Rewards**

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

**Flexible Working**

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

**Belonging at Samsara**

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

**Accommodations**

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

**Our Commitment to Authenticity**

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

**Fraudulent Employment Offers**

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Humans are born to learn. From our very first breath, we never stop learning. It fuels – and transforms – our lives. This belief sits at the heart of who we are and how we support people in their lifelong learning journeys. We create vibrant, enriching learning experiences that deliver far-reaching benefits, preparing people for a new era of life and work. 

Because when you learn more, you can do more, be more, and live more.

Industry: Education
Company Size: 10,001+ employees

Pearson

The Team Manager, Customer Success will lead a team of Customer Success Specialists (CSS) and serves as a critical member of the Pearson Customer Success leadership team. This role is dedicated to protecting the base of existing customers by retaining and renewing business through deep partnership with Higher Education educators.

As an outcome-based leader, you are responsible for ensuring your team drives revenue retention not just through reactive support, but by ensuring value realization. You will coach your team to anticipate the needs of the educator, providing a proactive engagement model that ensures a seamless, frictionless experience with our products and platforms.

The Team Manager reports directly to the Head of Customer Success.

**Impact You Will Make in This Role **

- Lead and Develop a High-Performing Team: Build, manage, and mentor a team of CSSs who support Higher Education customers, providing the ongoing coaching, feedback, and development necessary to help your team deliver exceptional customer outcomes.

- Protect and Grow the Revenue Base: Drive the strategy for revenue retention by overseeing your team’s portfolio and ensuring a proactive approach to renewals in partnership with Sales.

- Drive Strategic Performance through Data: Utilize advanced monitoring and analysis of key metrics, patterns, and trends to proactively address potential issues and develop data-backed strategies that ensure portfolio health.

- Serve as a Product & Value Champion: Develop deep platform expertise to serve as the strategic “go-to” for your team, translating product capabilities into actionable value propositions that drive educator adoption and long-term success.

- Deliver Actionable Business Intelligence: Establish and track performance benchmarks for renewals and retention, translating customer data into early-warning signals that allow the team to intervene and secure a seamless customer experience.

- Drive Organizational Alignment: Lead the charge in unifying our internal stakeholders by establishing business reviews with Sales Leaders and other teams to demonstrate the impact of Customer Success and create a unified front to protect the base.

- Deliver Proactive Value Realization: Guide the team beyond “how-to” resolution, ensuring educators realize the full potential and ROI of our tools in their courses.

- Design the Department’s Future: Execute the current vision while helping to design and build the future workflows, processes, and playbooks of the Customer Success Function.

**What You Will Bring **

- Educational Background: A bachelor’s degree is required for this role.

- Proven Leadership Experience: 5+ years of experience in Customer Success or Account Management, with at least 2+ years of direct people management experience and a track record of aligning performance for success.

- Retention Expertise: Experience in a highly matrixed organization with demonstrated success managing against revenue retention and renewal targets.

- Outcome-Based Mentality: A leadership style defined by setting, measuring, and analyzing metrics to clearly indicate what success looks like and proving team delivery through results.

- Data-Driven Leadership: A proven track record of using data as a primary driver for team improvements and customer outcomes. You have deep experience in identifying patterns and trends within a book of business to proactively shift strategy and mitigate risk.

- Product Curiosity & Mastery: A demonstrated ability to gain deep knowledge of complex software and the skill to communicate that value to both technical and non-technical stakeholders.

- Stakeholder Management Skills: The ability to communicate effectively with internal stakeholders to bridge the gap and demonstrate how the CS team drives success.

- Systems Leadership: Proficiency in using CRMs (e.g., Salesforce) and Customer Success Platforms to track team KPIs, manage data integrity and provide accurate team insights to executive leadership.

- Change Management Capability: The agility to lead a team through a fast-paced environment, navigating organizational growth, process evolution, and the scaling of department operations.

- Empathy and Passion: A strong empathy for the challenges faced by Higher Education educators and a passion for revenue growth.

**Capabilities **

- Developing and Leveraging Relationships

- Analytical Skill and Learning Agility

- Emotional Intelligence & Awareness

- Communication and Collaboration

The anticipated base salary range for this role is $85,000–$120,000. This position is also eligible to participate in a Sales Incentive Program. Actual compensation will vary based on experience, skills, and geographic location.

**Who we are: **

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

**Job: ** Customer Success

**Job Family: ** GO~~TO ~~MARKET

**Organization: ** Higher Education

**Schedule: ** FULL_TIME

**Workplace Type: ** Remote

**Req ID: ** 24072

#location

Team Manager, Customer Success – Higher Education

The Strategy Ladder Program delivers MASSIVE results to agencies, consultancies, and service businesses.

If your business is 2-30 employees, partially or fully remote, and you're stuck trying to "level-up," we will transform your business AND your relationship with it.

The Strategy Ladder System will get you UNSTUCK. You'll develop a bullet-proof strategy that grows with your business, streamlines operations, scales your revenue, and sets your business up to continue to grow without you.

The Strategy Ladder System doesn't just change your business. It will transform YOU. You'll undergo a mental reset that frees you from the anxiety and beliefs that tie you to the day-to-day in your business. You're the leader of your business - if you don't change, your business never will.

The Strategy Ladder System has worked for over 600 entrepreneurs, delivering & implementing strategies that have:

💥 Scaled an agency from $150k to $4mil ARR in 10 months

💥 Increased a digital marketing agency’s productivity levels by over 450%, dramatically increasing profitability

💥 Streamlined a SaaS product’s roadmap, reducing development costs by 45% while increasing execution speed by over 25%.

💥 Developed and executing a repositioning strategy that landed a web development agency a long-term contract with a Fortune 100 company

💥 Repositioned of an app development agency that grew recurring revenue from 2% to over 50% of total revenue within three month

💥 Built a sales organization of 65 sales people in two years

💥 Orchestrated & executed a legal & and business strategy that lead to a sale of key assets of a SaaS platform for a significant premium over the market value of the company

Industry: Operations Consulting
Company Size: 11-50 employees

Strategy Ladders

**Director of Client Success (Remote, Full-Time)Key Details **

- Remote, full-time position

- Schedule: Monday to Friday, 8AM–5PM EST

- Workload: Approximately 8 hours per day, occasionally longer

- Location requirement: Must live in North America, Europe, or South Africa

- Compensation: Base salary plus performance-based commission

- On-target earnings: Approximately 120K to 250K+ depending on experience

**Description **

We’re looking for a full-time Client Success Director to join a fast-growing online education company.

Our mission is simple: help everyday people launch impactful online digital product businesses that transform lives, starting with their own.

If you love mentorship, thrive in high-performance environments, and want to make a real difference in people’s lives, keep reading.

**About Us: **

We help entrepreneurs start or scale their digital product businesses.

What began as a student struggling to sell an online course has grown into a company that has generated over $30M in revenue with a global team of 50+ members.

Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.

We are faith-driven, fast-paced, and rooted in service. We are building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

**About The Role: **

You’ll be leading a team of 8–10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train CSMs to become world-class coaches.

This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, with occasional longer days.

You must currently live in North America, Europe, or South Africa, and speak fluent, neutral English.

**Key Responsibilities **

- Lead and coach a team of CSMs on onboarding, accountability, and renewal calls

- Handle refund and chargeback situations to retain clients and protect revenue

- Train CSMs on objection handling and improving 1:1 call performance

- Monitor KPIs around retention, upgrades, renewals, and collections

- Improve scripts, processes, and SOPs for scalability

- Collaborate with Sales and Marketing for message alignment

- Take ownership of escalated client accounts

- Provide daily reporting across communication and tracking tools

**Requirements **

- Proven experience leading customer success teams in online education, coaching, or digital marketing

- Strong track record in objection handling and retention calls

- Experience preventing refunds and chargebacks

- Excellent communication and leadership skills

- Experience with common tools such as CRM systems, communication platforms, automation tools, scheduling software, and project management tools

- High attention to detail and strong organizational skills

- Ability to manage multiple priorities in a fast-paced environment

- Passion for mentoring and developing people

- Full-time availability during EST hours

**Who This Is For **

- Natural leaders who thrive on retaining clients

- People who stay calm in client escalations

- Mentors who enjoy developing team members

- Highly accountable, detail-oriented operators

- Builders excited to help scale a company

**Who This Is Not For **

- People who avoid difficult conversations

- Anyone with another full-time job

- People who struggle with deadlines or fast execution

- Anyone resistant to feedback and growth

Compensation & Benefits

- Base salary negotiable based on experience

- Performance-based commission opportunities

- Potential equity upside

- On-target earnings ranging approximately from 120K to 250K+ depending on experience

Director of Client Success - Online education or digital marketing experience

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