Director of Client Success - Online education or digital marketing experience
10+ years
United States
Full-time
Remote
1 month ago
About the role
Director of Client Success (Remote, Full-Time)Key Details
Description
We’re looking for a full-time Client Success Director to join a fast-growing online education company.
Our mission is simple: help everyday people launch impactful online digital product businesses that transform lives, starting with their own.
If you love mentorship, thrive in high-performance environments, and want to make a real difference in people’s lives, keep reading.
About Us:
We help entrepreneurs start or scale their digital product businesses.
What began as a student struggling to sell an online course has grown into a company that has generated over $30M in revenue with a global team of 50+ members.
Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.
We are faith-driven, fast-paced, and rooted in service. We are building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
You’ll be leading a team of 8–10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train CSMs to become world-class coaches.
This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, with occasional longer days.
You must currently live in North America, Europe, or South Africa, and speak fluent, neutral English.
Key Responsibilities
Requirements
Who This Is For
Who This Is Not For
Compensation & Benefits
- Remote, full-time position
- Schedule: Monday to Friday, 8AM–5PM EST
- Workload: Approximately 8 hours per day, occasionally longer
- Location requirement: Must live in North America, Europe, or South Africa
- Compensation: Base salary plus performance-based commission
- On-target earnings: Approximately 120K to 250K+ depending on experience
Description
We’re looking for a full-time Client Success Director to join a fast-growing online education company.
Our mission is simple: help everyday people launch impactful online digital product businesses that transform lives, starting with their own.
If you love mentorship, thrive in high-performance environments, and want to make a real difference in people’s lives, keep reading.
About Us:
We help entrepreneurs start or scale their digital product businesses.
What began as a student struggling to sell an online course has grown into a company that has generated over $30M in revenue with a global team of 50+ members.
Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.
We are faith-driven, fast-paced, and rooted in service. We are building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
You’ll be leading a team of 8–10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train CSMs to become world-class coaches.
This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, with occasional longer days.
You must currently live in North America, Europe, or South Africa, and speak fluent, neutral English.
Key Responsibilities
- Lead and coach a team of CSMs on onboarding, accountability, and renewal calls
- Handle refund and chargeback situations to retain clients and protect revenue
- Train CSMs on objection handling and improving 1:1 call performance
- Monitor KPIs around retention, upgrades, renewals, and collections
- Improve scripts, processes, and SOPs for scalability
- Collaborate with Sales and Marketing for message alignment
- Take ownership of escalated client accounts
- Provide daily reporting across communication and tracking tools
Requirements
- Proven experience leading customer success teams in online education, coaching, or digital marketing
- Strong track record in objection handling and retention calls
- Experience preventing refunds and chargebacks
- Excellent communication and leadership skills
- Experience with common tools such as CRM systems, communication platforms, automation tools, scheduling software, and project management tools
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Passion for mentoring and developing people
- Full-time availability during EST hours
Who This Is For
- Natural leaders who thrive on retaining clients
- People who stay calm in client escalations
- Mentors who enjoy developing team members
- Highly accountable, detail-oriented operators
- Builders excited to help scale a company
Who This Is Not For
- People who avoid difficult conversations
- Anyone with another full-time job
- People who struggle with deadlines or fast execution
- Anyone resistant to feedback and growth
Compensation & Benefits
- Base salary negotiable based on experience
- Performance-based commission opportunities
- Potential equity upside
- On-target earnings ranging approximately from 120K to 250K+ depending on experience
Skills
Operations Consulting