Customer Success Manager
6 - 10 years
United States
$80k - $90k/year
Full-time
Remote
1 month ago
About the role
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
The organization is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Its goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. The organization is on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. This is a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
As a Customer Success Manager, this role will be the trusted advisor guiding educators and administrators to achieve their goals with the organization's solutions. This role will lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.
Key Responsibilities
Required Qualifications
Job Application Deadline
May 5, 2026
Pay Range
$80,000—$90,000 USD
The salary range provided reflects market research, the responsibilities of the role, and alignment with compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
Additional Information
The organization offers a comprehensive benefits package to support overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, resources are provided to promote wellness, ensuring support is available both professionally and personally. The goal is to provide a benefits package that helps individuals thrive in all aspects of life.
The organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The organization is dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports employees' physical and mental health.
As part of the hiring process, AI-powered tools may be used to support the HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team.
About the Opportunity
The organization is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Its goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. The organization is on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. This is a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
As a Customer Success Manager, this role will be the trusted advisor guiding educators and administrators to achieve their goals with the organization's solutions. This role will lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.
Key Responsibilities
- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
- Build deep partnerships with district leaders and educators to promote engagement and awareness.
- Analyze data to uncover insights and craft strategies that maximize student learning impact.
- Collaborate with internal teams to secure renewals and identify growth opportunities.
- Advocate for customers by sharing feedback that shapes future products and services.
Required Qualifications
- A bachelor’s degree and 5+ years of experience in education technology or customer success.
- Passion for improving education and driving positive change.
- Strong communication skills and ability to engage effectively at all levels of a district.
- Skilled in analyzing data and making strategic recommendations.
- Deep understanding of curriculum, instruction, and educational trends.
- Proactive, adaptable, and thrives in a fast-paced environment.
- Collaborative and committed to fostering inclusion.
- Willingness to travel up to 65%.
- Willingness to take on evolving responsibilities based on business needs.
Job Application Deadline
May 5, 2026
Pay Range
$80,000—$90,000 USD
The salary range provided reflects market research, the responsibilities of the role, and alignment with compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
Additional Information
The organization offers a comprehensive benefits package to support overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, resources are provided to promote wellness, ensuring support is available both professionally and personally. The goal is to provide a benefits package that helps individuals thrive in all aspects of life.
The organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The organization is dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports employees' physical and mental health.
As part of the hiring process, AI-powered tools may be used to support the HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team.