The Georgia Department of Public Health (DPH) is the lead state government agency in preventing disease, injury and disability; promoting health and well-being; and preparing for and responding to disasters from a health perspective. In 2011, the General Assembly restored DPH to its own state agency after more than 30 years of consolidation with other departments. At the state level, DPH functions through numerous divisions, sections, programs and offices. Locally, DPH funds and collaborates with Georgia's 159 county health departments and 18 public health districts. Through the changes, the mission has remained constant – to protect the lives of all Georgians. 

Today, DPH’s main functions include: Health Promotion and Disease Prevention, Maternal and Child Health, Infectious Disease and Immunization, Environmental Health, Epidemiology, Emergency Preparedness and Response, Emergency Medical Services, Pharmacy, Nursing, Volunteer Health Care, the Office of Health Equity, Vital Records, and the State Public Health Laboratory. 

For more information about DPH, visit www.dph.ga.gov.

Industry: Public Health
Company Size: 1,001-5,000 employees

Georgia Department of Public Health

Savvy Admin PROD

**Description**

Pay Grade: G

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**Who We Are. **We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

**What We Offer. ** As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.

- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.

- Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths.

- Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.

- Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.

- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Reporting directly to the Communications Center Constituent Services Supervisor, this position will provide quality and timely customer service in the Vital Records Contact Center by providing general information, answering questions, addressing concerns, and resolving or forwarding complaints to management for resolution.

Job Responsibilities

- Manages large volume of inbound calls in a timely manner.

- Provides constituents with accurate information in accordance with applicable Georgia codes and regulations.

- Registers and documents customer information and any updated requests into a tracking system.

- Keeps records of all conversations in our communications center database in a comprehensible way.

- Resolves constituents’ complaints and answers questions regarding Vital Records requests.

- Contacts other Vital Records units as needed to research and/or provide information on constituents' requests to expedite high-quality customer service.

- Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement, Home Births, Delayed Births, and Deaths) for processing to the Records Management team.

- Informs constituents of the timeframe and options for resolution of inquiry.

- Meets personal/team qualitative and quantitative service level agreements.

- Performs various clerical duties (i.e., photocopying materials, filing, and data entry).

- Performs other related assignments as required.

**Minimum Qualifications**

High school diploma/GED and two (2) years of experience communicating information in a customer service setting OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

**Preferred Qualifications**

- Two years of experience addressing customers’ requests and questions, complaints, and/or disseminating information.

- Ability to contribute as a team member.

- Customer focused and adaptable to different personality types.

- Good decision-making and judgment skills

- Proficiency in Microsoft Office products (e.g., Word, Excel).

- Ability to work in a high-volume and fast-paced environment.

- Experience processing high-volume customer requests.

- Bi-lingual/Spanish Fluency

Additional Information

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

**Employment Information**

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

**ADA Statement**

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-ADA@dph.ga.gov.

**DPH is an Equal Opportunity Employer**

**_________________________________________________________________________________**

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

**Benefits**

**Standard Benefits for Full-Time Salaried Employees**

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

**Standard Benefits For Part-Time Employees**

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.

Call Center Representative

Tranzeal is an industry leading global Business Transformation Service Provider. We offer specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world.

Our Consulting Services are dedicated to helping our Clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal has built its center of competency in Enterprise Resource Planning, Business Intelligence, Supply Chain Management, Customer Resource Management and Information Integration solutions, as well as specific Service orientated offerings such as Test, Quality Assurance and Data Management.

Tranzeal’s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide. Our reputation for on-time, on-budget delivery is earned from more than 25 years of successfully planning, deploying, maintaining and supporting  solutions for clients spanning a wide range of industries.

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

Tranzeal Incorporated

🚨 **We’re Hiring! Call Center Representative **

📍**Location—Englewood, CO **

Are you passionate about helping patients and making a difference in healthcare? We’re looking for a **customer service representative **to join our team!

💡 **What You’ll Do: **

✔️ Handle inbound/outbound calls with patients, providers, and insurance carriers

✔️ Resolve claim denials, rejections, and underpayments

✔️ Submit appeals and navigate payer web portals

✔️ Provide excellent customer service with compassion and professionalism

🛠 **What We’re Looking For: **

- Call center or customer service experience (healthcare preferred)

- Knowledge of billing/collections/denial management a plus

- Proficient in Microsoft Office & strong typing skills

- High School Diploma required; Associate/Bachelor’s preferred

The Corporate | Driving Innovation through Software Development

At The Corporate, we are passionate about creating powerful software solutions that propel businesses into the future. Our team of skilled developers, designers, and technology experts work tirelessly to deliver custom software, web and mobile applications, and cloud solutions that enhance business performance and foster growth.

We specialize in providing personalized solutions tailored to meet the unique needs of each client. Whether you're a startup, a growing enterprise, or a large corporation, we offer the tools and strategies to help you stay ahead of the curve and achieve your business objectives with confidence.

Our services include:

Custom Software Development
Web & Mobile Application Development
Cloud Solutions & Integration
Software Automation & Process Optimization
IT Consulting & Digital Transformation
At The Corporate, we are committed to excellence, building lasting partnerships, and delivering impactful software that drives success and innovation.

Partner with us and let’s bring your vision to life with cutting-edge technology.

Industry: Software Development
Company Size: 11-50 employees

TheCorporate

**About The Opportunity**

We are currently seeking a motivated and professional Call Center Representative to join our on-site team.

**Role & Responsibilities**

- Handle inbound and outbound customer calls with professionalism and courtesy.

- Provide accurate information regarding products and services, resolving queries efficiently.

- Document interactions and update customer records in the company database.

- Identify and escalate priority issues to the appropriate team members.

- Maintain a positive attitude and uphold company standards of customer care.

- Achieve individual and team performance targets on quality and productivity.

**Skills & Qualifications **

- Must-Have

- Excellent verbal communication skills

- Experience in a customer service or call center environment

- Proficiency in data entry and basic computer skills

- Ability to multitask and work under pressure

- Preferred

- Knowledge of CRM software and call center technologies

- Fluency in additional languages

Skills: communication skills,communication,active listening,customer service,customer

Calista Brice is the holding line for 19 subsidiary companies. With more than 60 years of industry experience, the backing of big business resources, and the “can-do” spirit of small business service, we are the first call for clients and partners with complex construction, technical, and environmental projects.

Our subsidiaries provide services for the entire project lifecycle, including civil construction, professional engineering, environmental services, marine transportation, heavy equipment, and everything in between. Together, our companies have successfully completed hundreds of projects in rural and remote areas across Alaska, the lower 48, and internationally.

Our subsidiaries include: Alaska Crane, Brice Builders, Brice Civil Constructors, Brice Construction & Design, Brice Equipment, Brice Engineering, Brice Environmental Services Corporation, Brice Inc., Brice Integrated, Brice Investments, Brice Marine, Brice Pacific, Brice Solutions, Browns Hill Quarry, STG, Inc., STG Pacific, Terra Foundations, Tunista Construction, and Yukon Equipment.

Calista Brice is a proud subsidiary of Calista Corporation, an Alaska Native Corporation (ANC) with land covering western Alaska between the Yukon and Kuskokwim Rivers. Calista Corporation’s group of ANC companies are committed to advancing the social, cultural, and economic welfare of our shareholders in remote communities across Alaska.

Industry: Construction
Company Size: 501-1,000 employees

Calista Brice LLC

Calista Brice LLC

Regular

**Why choose us?**

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

**What does Calista Brice LLC do?**

Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries.

**What can you expect?**

As the Help Desk Representative, you will work onsite in Fairbanks, AK and will provide technical support to end-users across the organization. You will have a passion for helping others, strong communication skills, and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint).

**How will you do it?**

- Provide first-level technical support to employees via phone, email, or in person

- Troubleshoot basic hardware, software, and network issues.

- Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

- Log, track, and document help desk requests and resolutions using ticketing software.

- Escalate complex issues to higher-level IT staff as needed.

- Support user account setup, password resets, and basic system access needs.

- Provide excellent customer service and maintain a professional demeanor in all interactions.

- Assist with IT-related administrative tasks, as assigned.

- Work in a constant state of alertness and in a safe manner.

- Perform other duties as directed.

**Supervisory Functions:**

This position does not have supervisory responsibilities.

**Knowledge, Skills & Abilities**

- Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.

- Familiarity with Windows operating systems and basic navigation.

- Awareness of basic IT concepts such as file management, network connectivity, and user permissions.

- Understanding of customer service principles and best practices.

- Introductory knowledge of help desk ticketing systems and workflow.

- Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.

- Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.

- Data entry and documentation skills using ticketing or case management systems.

- Time management and organizational skills to prioritize multiple support requests.

- Active listening and interpersonal skills to assess user needs quickly and accurately.

- Ability to remain calm and professional under pressure or when dealing with frustrated users.

- Ability to follow instructions, procedures, and protocols with accuracy and consistency.

- Ability to learn and adapt to new technologies and systems quickly.

- Ability to work independently and collaboratively within a team.

- Ability to maintain confidentiality and handle sensitive information appropriately.

- Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.

**Who is Calista Brice LLC looking for?**

**Minimum Qualifications:**

- No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.

- Ability to pass drug and background screening.

**Preferred Qualifications:**

- Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.

- Basic understanding of computer systems, mobile devices, and other tech tools is preferred.

- Strong communication and interpersonal skills is preferred.

- The ability to learn quickly and follow technical instructions is preferred.

- Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) is preferred.

- An interest in pursuing a career in IT support or systems administration is preferred.

**Working Environment:**

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Brice’s IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

**More reasons you will love working with Calista Brice LLC:**

- Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.

- Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.

- Tuition reimbursement.

- Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.

- FSA health care and/or dependent care/HSA with HDHP.

- Dental and Vision Insurance.

- Employee Assistance Program for you and your family.

- Company paid Life Insurance, AD&D, LTD.

- Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.

- Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)

- 0-2 years 15 days

- 3-5 years 23 days

- 6-9 years 27 days

- 10-14 years 30 days

- 15-19 years 33 days

- 20 or more years 37.5 days

- 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.

- 401(K) match at $0.50 on the dollar up to 6% of your contribution.

- Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at recruitment@calistabrice.com

**How do you apply?**

Please visit our careers page at www.calistabrice.com/open-positions and use the **Company ** tab to filter by subsidiary company.

**You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? **Simply reach out to recruitment@calistabrice.com

**As an Equal Opportunity/Affirmative Action Employer, we believe in each person’s potential, and we’ll help you reach yours.**

Join us and let’s get started!

~~For the full job description including physical and environmental demands please reach out to ~~~~recruitment@calistabrice.com~~

**PREFERENCE STATEMENT**

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

**EEO STATEMENT**

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

**REASONABLE ACCOMMODATION**

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Help Desk Representative

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