Call Center Representative
6 - 10 years
Martinez, GA
Contract
Onsite
1 month ago
About the role
About The Opportunity
We are currently seeking a motivated and professional Call Center Representative to join our on-site team.
Role & Responsibilities
Skills & Qualifications
Skills: communication skills,communication,active listening,customer service,customer
We are currently seeking a motivated and professional Call Center Representative to join our on-site team.
Role & Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide accurate information regarding products and services, resolving queries efficiently.
- Document interactions and update customer records in the company database.
- Identify and escalate priority issues to the appropriate team members.
- Maintain a positive attitude and uphold company standards of customer care.
- Achieve individual and team performance targets on quality and productivity.
Skills & Qualifications
- Must-Have
- Excellent verbal communication skills
- Experience in a customer service or call center environment
- Proficiency in data entry and basic computer skills
- Ability to multitask and work under pressure
- Preferred
- Knowledge of CRM software and call center technologies
- Fluency in additional languages
Skills: communication skills,communication,active listening,customer service,customer
Skills
OtherSoftware Development