RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

Savvy Admin PROD

1. About Our Client:The organization operates in the software industry, serving businesses in the decorated apparel, signage, and promotional products sectors. It provides a platform designed to help these businesses streamline their operations and improve productivity. By addressing common technical challenges and facilitating efficient platform use, the company supports its clients in maximizing their success and growth.

2. About the Opportunity:The Technical Support Specialist ensures customers receive timely and effective solutions during technical challenges. This role is responsible for managing customer support interactions, resolving platform issues, and guiding users to fully utilize the software. The position plays a key role in maintaining customer satisfaction and contributes to continuous product improvement by identifying recurring issues and collaborating across teams.

3. Responsibilities:• Respond to inbound support requests via email and phone, diagnosing and resolving technical issues promptly

• Manage tickets in Zendesk, overseeing the customer experience from start to finish

• Collaborate with team members, sharing knowledge and supporting a culture of accountability

• Independently seek solutions before escalating issues

• Assist customers with platform features, configurations, and integrations

• Investigate and document bugs, escalating complex issues with clear reproduction steps

• Maintain detailed troubleshooting notes to ensure efficient workflow

• Identify patterns in support tickets to flag recurring issues and support product improvements

• Develop and update help center documentation, FAQs, and internal knowledge base articles

• Work cross-functionally with Customer Success, Sales, and Product teams to advocate for customer needs

4. Requirements:• Bachelor's degree or equivalent experience in a technical or customer-facing role

• Minimum 1 year of experience in technical support, SaaS support, or a related field

• Strong troubleshooting and analytical skills to simplify complex problems

• Excellent verbal and written communication skills

• Proficiency with Zendesk or similar ticketing systems preferred

• Comfortable working with web-based platforms

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:• Competitive benefits

• Unlimited PTO

• Remote work available for U.S.-based candidates

• 401(k) with employer match

• Paid parental leave

• In-office benefits for local Dallas, TX employees including catered lunches, casual office atmosphere in the Design District, and a fully stocked kitchen

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

40000 45000

Technical Support Specialist

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Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The organization is the most effective and innovative public relations and integrated marketing solutions firm, powered by proprietary technology to enable brands and their founders and marketing leaders to enhance the quality of their businesses and their lives. The organization has hundreds of team members worldwide and is rapidly growing. The organization was named "One of America’s Best PR Agencies" by Forbes.

The organization has an unwavering commitment to fostering a collaborative and performance-driven work environment. Team members are encouraged to innovate and share ideas openly and are provided with tremendous opportunities for professional growth.

**The Role **

The company is looking for a dedicated, full-time**IT Support Technician ** to support day-to-day helpdesk operations at the organization and its affiliated companies. This role will be responsible for providing reliable, responsive technical support across the organization, ensuring employees have the tools and support they need to be successful.

The IT Support Technician will manage core IT functions including Microsoft 365 administration, employee onboarding and offboarding, account and access management, and general troubleshooting. This person will act as the primary point of contact for technical support, working closely with employees across all levels of the organization—many of whom are non-technical and require clear, patient, and hands-on assistance.

This is a highly visible and collaborative role where the ideal candidate will feel like an integrated member of the team rather than a traditional ticket-based support function.

**Key Responsibilities **

- Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues

- Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms

- Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune

- Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup

- Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting

- Support device management, including configuration and maintenance of laptops and mobile devices

- Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience

- Collaborate with internal teams and external IT vendors or managed service providers as needed

- Maintain a high level of customer service, ensuring a positive and supportive experience for all employees

- Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations

**Required Qualifications **

- 5–7 years of experience in IT support, helpdesk operations, or a related technical support role

- Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune

- Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment

- Excellent troubleshooting skills across common hardware, software, and connectivity issues

- Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users

- Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance

- Experience supporting a remote workforce

- Strong organizational skills and ability to manage multiple requests simultaneously

- Ability to work independently while staying highly responsive and collaborative

- Comfortable working U.S. business hours

~~The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. ~~

IT Support Technician

At Ashton Technology Solutions, we don't think of ourselves as computer guys, geeks or techies. Instead, we're problem solvers in the business of helping clients leverage technology for lasting business results. We just happen to have some serious technical skills as well. Of course we can talk geek with the best of them, but that's just the starting point for what we do, not the heart of it.

While we do take pride in delivering the most technically elegant solutions, we get the biggest satisfaction from integrating into our clients' processes, helping them look ahead, avoid trouble, and find better and more cost-effective methods of operating. In other words, we become partners in their growth. Ultimately, we earn our real enjoyment by watching our clients grow and prosper right along with us.

We're in business for a single reason: to develop proactive business strategies that will guarantee the success of our clients. It's as simple as that. By drawing on the specialized knowledge and experience of our engineers and technicians to strategically leverage the latest and most effective technologies, we work with clients to deliver highly customized business solutions that build the kind of stronger, more efficient business practices that help them grow.

In the end, it's all about our team, our culture, and our ability to communicate.  If you're looking to get the most from your business technology, we'd love to have a conversation.  We know that there are lots of options out there.  We'll never claim to be the 'premier provider' or '#1 in Cleveland', because there are no rankings for that kind of thing.  We are confident, however, that if you give us a try, you'll understand what you've been missing.

Industry: Information Technology & Services
Company Size: 11-50 employees

Ashton Solutions

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an **IT Support Technician ** to join our collaborative team.

In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. **This is a hybrid opportunity in Beachwood, OH. **

**What You’ll Get **

- Salary starting at **$50,000+ **, scalable based on experience

- Health insurance, PTO, retirement plan, and bonus plan

- Hybrid work schedule (**up to 2 remote days per week after training **)

- Friendly, people-focused leadership and strong technical mentorship

- Clear opportunities for **career growth and skill development **

**What You’ll Do **

- Provide support for common business applications including **Microsoft 365 (O365) ** through phone, email, remote, and onsite support

- Support and maintain client networks and security infrastructure including **LAN/WAN, firewalls, access points, and switches **

- Troubleshoot issues across a variety of **on-premises and cloud environments **

- Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service

- Accurately document client issues, resolutions, and follow-up actions

- Support over **100+ SMB clients **, gaining exposure to diverse technologies and business environments

**What You Bring **

- 0–2 years of hands-on PC support or IT support experience

- Experience with **Microsoft 365 **

- General knowledge of hardware platforms, cloud services, and line-of-business applications

- Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment

- Confidence delivering high-quality customer service and communicating clearly with end users

- Strong organizational skills with the ability to follow tasks through to completion accurately

- Curiosity and willingness to continuously learn new technologies and tools

**Why This Role Stands Out **

- Strong mentorship from senior engineers to accelerate your technical growth

- Exposure to a wide range of technologies across multiple client environments

- Hybrid flexibility with a team-first culture

- Great opportunity for someone looking to grow from support into a long-term MSP career path

**Next Steps **

Apply with your resume

**OR **

Get a head start here:https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753

Information Technology Support Technician

Industry: Maritime Transportation
Company Size: 201-500 employees

Spark Ship Management

🗂 We’re Hiring: IT Support Technician

🕒 Employment Type: Full-Time

💼 Level: Mid-Level / Senior-Level

We are seeking a proactive and skilled IT Support Technician to provide technical assistance, troubleshoot IT issues, and ensure the smooth operation of our technology infrastructure. In this role, you will support end-users, maintain hardware and software systems, and collaborate with teams to optimize IT processes.

If you enjoy problem-solving, technology, and helping others stay productive, we’d love to hear from you!

🎯 Key Responsibilities

- Provide technical support to end-users for hardware, software, and network issues.

- Install, configure, and maintain computer systems, software, and peripherals.

- Monitor and maintain IT infrastructure, including servers, networks, and security systems.

- Troubleshoot technical issues and provide timely resolutions.

- Assist with system upgrades, backups, and IT documentation.

- Collaborate with teams to identify and implement technology solutions.

- Ensure adherence to IT policies, security protocols, and best practices.

- Provide training and guidance to staff on technology use and IT tools.

✅ Requirements

- Strong understanding of computer systems, networks, and troubleshooting procedures.

- Excellent problem-solving, communication, and analytical skills.

- Experience with IT support, system administration, or a related role.

- Familiarity with operating systems, office productivity software, and networking.

- Ability to manage multiple tasks and prioritize in a fast-paced environment.

- Strong teamwork and customer service skills.

- Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus.

- A degree in Information Technology, Computer Science, or a related field is preferred.

🌟 What We Offer

- A dynamic and innovative work environment.

- Opportunities for career growth and professional development.

- Hands-on experience with impactful IT projects and systems.

- A collaborative and supportive team culture.

- Competitive salary and benefits package.

- Training and certification opportunities to enhance your IT expertise.

-

NerdsToGo helps businesses reduce downtime, strengthen cybersecurity, and scale operations through proactive managed IT services and strategic technology support.

We partner with growing organizations throughout the Pittsburgh region and surrounding tri-state area to deliver reliable IT operations, cybersecurity protection, cloud solutions, compliance support, and responsive technical expertise.

Our services include:
• Managed IT Services
• Cybersecurity & Endpoint Protection
• Co-Managed IT Support
• Microsoft 365 Management
• Backup & Disaster Recovery
• IT Staff Augmentation
• Network & Infrastructure Support
• Remote Workforce Support
• Compliance & Security Best Practices
• Strategic Technology Planning

We support businesses across industries including healthcare, construction, engineering, professional services, manufacturing, and multi-location organizations.

Our approach focuses on proactive support, operational continuity, and long-term partnership — helping businesses move beyond reactive IT problems toward scalable and secure technology operations.

📍 Proudly serving Pittsburgh and the surrounding tri-state region.

📞 412-376-4246
🌐 https://www.nerdstogo.com/location/pittsburgh-west-pa/

Industry: Computer and Network Security
Company Size: 2-10 employees

NerdsToGo Pittsburgh

**Company Description **

NerdsToGo provides proactive managed IT services and strategic technology support to businesses across the Pittsburgh region and surrounding tri-state area. Our solutions include managed IT, cybersecurity, cloud solutions, compliance support, and network infrastructure, ensuring operational continuity and scalability for our clients. We serve diverse industries such as healthcare, construction, engineering, manufacturing, and professional services. By focusing on long-term partnerships and proactive support, NerdsToGo helps businesses reduce downtime, strengthen cybersecurity, and optimize technology operations. Our commitment is to deliver reliable IT expertise tailored to meet client needs.

**Role Description **

This is a full-time hybrid role for an Information Technology Support Technician, based in Moon, PA, with occasional opportunities to work from home. The IT Support Technician will be responsible for troubleshooting technical issues, supporting desktop computers and printers, conducting computer repairs, and delivering exceptional customer service. Responsibilities include diagnosing and resolving hardware and software issues, setting up and configuring devices, managing maintenance tasks, and providing end-user support. The technician will engage with clients both on-site and remotely, ensuring their technology operates efficiently and securely.

**Qualifications **

- Strong skills in Technical Support and Troubleshooting

- Experience working with Desktop Computers and Printer Support

- Proficiency in Computer Repair

- Excellent communication and customer service skills

- Ability to work independently and collaborate within a team

- Availability to commute to the Moon, PA location, with flexibility for hybrid work

- Knowledge of basic networking concepts is a plus

- Previous experience in IT support or a similar role is preferred

- Relevant IT certifications (e.g., CompTIA A+, Network+) are beneficial

LMI is a new breed of digital solutions provider, disrupting the traditional govcon model with commercial-grade technology that is ready day-one. Driven by mission impact and backed by hard-earned customer trust, we help federal agencies move faster and smarter—delivering where it matters most. Experience and innovation fuel the what; expertise and precision drive the how.

Our commitment to our customers means staying ahead of the curve—and their mission needs. Leveraging cutting-edge platforms, mission-ready AI, and iterative collaboration, we deliver real results and meaningful transformation for the U.S. government. The outcome: agencies that are more agile, more responsive, and always ready for what’s next.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

**Overview**

LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical support for applications within the Army Training Information System (ATIS). This role is ideal for individuals with strong problem-solving skills and a passion for delivering high-quality customer service while supporting mission-critical applications for the U.S. Army. The successful candidate will also be able to support manual testing and support transition to automated testing for all of ATIS. A Secret clearance is required.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

**Responsibilities**

-  Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.

-  Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.

-  Assist users with login issues, password resets, and account management.

-  Document reported issues and resolutions in the ticketing system to support knowledge management.

-  Develop and maintain help desk workflows and management SOPs.

-  Create, manage, and resolve support tickets using Gitlab and other ticketing systems.

-  Conduct user training sessions and develop instructional materials on features and best practices.

-  Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.

-  Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.

-  Participate in system updates, testing, and implementation efforts to minimize service disruptions.

-  Support manual testing for ATIS applications.

-  Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.

-  Support the transition to automated testing for ATIS software delivery.

**Qualifications**

**Required Qualifications**

-  3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role.

-  Strong troubleshooting skills and ability to communicate technical concepts to non-technical users.

-  Ability to diagnose functional issues and understand underlying system workflows.

-  Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles.

-  Demonstrated Ability to work independently, prioritize tasks, and manage multiple support requests efficiently.

-  Secret clearance required.

**Preferred Qualifications**

-  Practical experience with the Army Training Information System (ATIS)

-  Prior military or civilian experience supporting Training Management functions.

-  Familiarity with ServiceNow or similar ticketing systems.

-  Possess applicable DoD 8140 foundational qualification through education, training, or certification.

-  SAFe Agile certification.

**Travel Requirements**

-  Occasional travel required (e.g., quarterly for PI Planning, technical syncs, and major delivery milestones).

The target salary range for this position is $85,000-$120,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Tier 2 Help Desk Technician - Clearance Required

Welcome to SoulVibe.Tech! 

At SoulVibe.Tech, we empower future professionals through hands-on internships, industry-relevant training, and skill-based development in high-demand fields like Data Analytics, Business Analysis, Finance, and Human Resources.

Our mission is to bridge the gap between academic knowledge and real-world application by offering experiential learning opportunities that drive both personal and career growth.

What We Offer:

🔹 Project-Based Internships
Gain real-time experience in tools like SQL, Power BI, Tableau, and Excel, working on live datasets and business problems.

🔹 Domain-Specific Training
Participate in guided programs across Data Analytics, Business Intelligence, Finance Operations, and HR Functions, tailored for practical implementation.

🔹 Career Readiness Support
Access resources to help you build your resume, prepare for interviews, and enhance your professional communication.

Whether you're a student, a fresher, or a working professional looking to upskill, SoulVibe.Tech is your gateway to industry exposure, real-world projects, and impactful learning.

🎯 Unlock your career potential with us — where learning meets innovation.
Stay tuned for program launches, internship openings, and success stories!

Industry: Technology, Information and Internet
Company Size: 11-50 employees

SoulVibe.Tech

**Role Description **This role is for a Help Desk Technician responsible for providing technical support and assistance to users experiencing hardware, software, or system-related issues. In this position, you will act as the first point of contact for troubleshooting and resolving basic technical problems to ensure smooth day-to-day operations.

As a Help Desk Technician, you will respond to support requests via phone, email, or ticketing systems. You will diagnose issues, provide step-by-step guidance, and resolve common technical problems efficiently. For more complex issues, you will escalate cases to higher-level support teams.

The role involves installing and configuring software, maintaining user accounts, and ensuring systems are functioning properly. You will also document support cases, track resolutions, and maintain accurate records of technical issues.

Strong problem-solving skills, patience, and clear communication are essential for success in this role. This position focuses on hands-on support and user assistance rather than advanced system design or engineering.

The Help Desk Technician plays an important role in maintaining productivity by ensuring users receive timely and effective technical support.

**Key Responsibilities **

- Provide first-line technical support to users

- Troubleshoot hardware, software, and basic network issues

- Respond to support requests via ticketing systems, phone, or email

- Install, configure, and update software and applications

- Assist with user account setup and access management

- Document technical issues and solutions accurately

- Escalate complex problems to higher-level support teams

- Maintain system functionality and user satisfaction

- Follow IT support processes and service standards

**Qualifications **

- Basic understanding of computer systems and IT support concepts

- Familiarity with common operating systems and office software

- Problem-solving mindset and troubleshooting ability

- Good communication and customer service skills

- Ability to explain technical issues in simple terms

- Attention to detail and organizational skills

- Ability to manage multiple support requests

- Willingness to learn new technologies and tools

- Experience in IT support or technical assistance is a plus

-

Help Desk Technician

Golden Pet Brands is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents, and rewarding for pets, through product excellence, education, and storytelling.

Industry: Pet Services
Company Size: 51-200 employees

Golden Pet Brands

Creating a world where pets live longer, healthier lives, from their very first meal.

Learn more about our brands.

**We’re Looking For A(n): ** Sr. IT Help Desk Technician

**Location: ** Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

**What You’ll Be Doing: **The Sr. IT Help Desk Technician serves as a senior technical resource and escalation point for the IT Help Desk team, providing advanced support to resolve complex hardware, software, network, and systems issues. This role takes ownership of higher-complexity tickets, mentors junior technicians, drives process improvements, and partners with infrastructure and engineering teams on cross-functional initiatives. The Sr. Technician is expected to operate with significant autonomy, exercise sound technical judgment, and deliver exceptional customer service while strengthening the overall support function.

- Serve as a Tier 2 escalation point for complex hardware, software, network, identity, and systems issues that cannot be resolved at Tier 1.

- Take ownership of high-impact and high-visibility tickets, driving them to resolution and communicating status to stakeholders.

- Mentor and coach junior Help Desk Technicians; provide technical guidance, shadow tickets, and contribute to onboarding new team members.

- Lead and contribute to IT projects, including hardware refreshes, software rollouts, M365/Google Workspace administration, and security tooling deployments.

- Maintain expert-level proficiency with Windows, macOS, iOS, and Android, including imaging, MDM enrollment, and remote management tooling.

- Administer cloud and SaaS platforms such as Microsoft 365, Google Workspace, Azure / Entra ID, Intune, and identity/access management tools.

- Own day-to-day administration and troubleshooting of Cisco Meraki office network infrastructure, including MX security appliances, MS switches, and MR wireless access points across all corporate sites.

- Configure and maintain Meraki VLANs, SSIDs, content filtering, traffic shaping, group policies, and firewall rules to support business and security requirements.

- Monitor network health via Meraki Dashboard; investigate alerts, performance issues, and outages, and drive resolution end-to-end.

- Maintain wired and wireless office connectivity, including switch port configuration, PoE devices, structured cabling coordination, and access point placement/coverage.

- Support VPN, ZTNA (e.g., Microsoft Global Secure Access), VoIP, DNS/DHCP, printing, and other core network services in partnership with the infrastructure team.

- Coordinate office network changes — site additions, cutovers, firmware upgrades, and ISP transitions — with appropriate communication, change management, and validation.

- Provide remote support to other offices and remote employees, ensuring seamless IT operations across all locations.

- Manage new hire onboarding and termination workflows, including provisioning, account creation, equipment configuration, and access reviews.

- Identify recurring issues and root causes; design, document, and implement permanent fixes and process improvements.

- Author and maintain technical documentation, runbooks, and knowledge base articles to elevate the team's capability.

- Proactively manage planned changes and upgrades; coordinate communication, scheduling, and verification with impacted users.

- Provide technical support for conference rooms, collaborative workspaces, and audiovisual systems.

- Evaluate and recommend hardware and software solutions, including new product acquisitions and lifecycle upgrades.

- Partner with security, infrastructure, and applications teams on initiatives that span beyond the Help Desk.

- Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the team.

**Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):**

- Advanced Technical Support: Provide expert-level technical support across endpoints, identity, productivity tools, and core IT services.

- Complex Troubleshooting: Diagnose and resolve multi-system issues spanning endpoint, network, identity, and SaaS layers; identify root cause and durable fixes.

- Project Execution: Plan, execute, and close out IT projects with minimal supervision; communicate progress and outcomes to stakeholders.

- Mentorship & Knowledge Transfer: Coach junior technicians, lead training sessions, and elevate the technical capability of the team.

- Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles.

- Escalation & Collaboration: Recognize when to escalate, work effectively with Tier 3 / engineering teams, and contribute relevant context to expedite resolution.

- System Administration: Administer identity, endpoint management, and SaaS platforms with attention to security and compliance.

- Hardware Maintenance: Perform advanced hardware diagnostics, component replacement, and lifecycle management.

- Proactive Monitoring: Monitor systems and ticket trends to identify and address emerging problems before they impact users.

- Compliance & Security: Adhere to IT policies, procedures, and security guidelines (including PCI, SOC 2, and similar frameworks where applicable); model good security hygiene.

- Customer Service: Deliver professional, empathetic, and responsive service; set the standard for the team.

- Communication: Communicate technical concepts clearly to non-technical users and concisely to technical peers; strong written and verbal skills.

- Ownership & Judgment: Operate with minimal supervision; exercise sound judgment on priority, escalation, and risk.

- Required Education:

High school diploma or GED equivalent

- Preferred Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

- Required Experience:

- 5+ years of progressive helpdesk or desktop technical support experience, preferably in a large corporate environment

- Proven experience as a senior or escalation-point technician (Tier 2 or above)

- Expert-level proficiency with Mac, Windows, iOS, and Android devices

- Hands-on experience administering cloud platforms (Google Workspace, Microsoft 365, Azure / Entra ID)

- Strong understanding of networking (wireless, VLANs, VPN/ZTNA, DNS, DHCP, printing, file sharing, VoIP)

- Hands-on experience administering Cisco Meraki networks (MX, MS, MR) or equivalent enterprise networking equipment

- Experience with endpoint management / MDM (Intune, Jamf, Kandji, or similar)

- Demonstrated ability to mentor or train junior technicians

- Experience driving small to mid-size IT projects from start to finish

- Preferred Experience:

- Meraki Solution Specialist (CMSS) or other Cisco networking certification

- Experience supporting multi-site office network deployments

- Active Directory and Entra ID administration

- Distribution center operations and multi-site corporate environments

- Azure / Entra admin and Intune deployment experience

- Experience supporting NetSuite, Salesforce, or similar enterprise applications

- Scripting experience (PowerShell, Python, or shell) for automation

- Familiarity with ITIL or similar service management frameworks

- Experience with security tooling (EDR, SIEM, identity protection)

- Preferred Licensure/Certification:

CompTIA A+, Network+, or Security+; Microsoft 365 / Azure certifications; Google Workspace Administrator; Apple Certified Support Professional (ACSP)

**Golden Perks & Benefits**

- Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

- Annual bonus

- We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.

- 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

- Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.

- Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

- Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.

- Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.

- Potential for quarterly KPI bonuses.

The base salary range is $32.02-$42.69, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

**A Note to Recruiting Agencies: **At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are ~~not ~~ authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

**Candidate Safety: ** The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will **only **contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will **never ** send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Sr. IT Help Desk Technician

The Capital Region Board of Cooperative Educational Services (BOCES) delivers more than 300 programs and services designed to support the entire educational process. In addition to serving 24 component school districts in Albany, Schenectady, Schoharie and Southern Saratoga counties, Capital Region BOCES also provides service to more than 150 school districts outside the Capital Region area. 

The mission of Capital Region BOCES is to provide educational leadership, services and support to meet the needs of our students and school districts.

Industry: Education Administration Programs
Company Size: 1,001-5,000 employees

Capital Region BOCES

**Description**

The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.

A detailed job description and application is available in Recruitfront

**Location:**

Northeastern Regional Information Center – The Greater Amsterdam School District

**Application Deadline**

POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED

Help Desk Technician (NY HELPS)-Amsterdam #2026-288

Born in Silicon Valley, 2006. Our ambition was to craft world-class teams to empower businesses facing tech's relentless tide. But ambition evolved. We saw beyond mere teams, towards engineering groundbreaking products, hand-in-hand with clients.

Beginning with modest origins, we've evolved into trusted advisors serving over 120 companies across 12 countries, grounded in three fundamental pillars of talent:

1. Innovation: With a worldwide presence and an unwavering commitment to personalized service, we create bespoke solutions that pave the way for success.
2. Excellence: We meticulously select the top 1% of talent, merging global perspectives with local proficiency, and nurturing relationships built on trust.
3. Effectiveness: Setting ourselves apart with agility and promptness, we deliver concrete, industry-defining results swiftly and decisively.

These principles form the cornerstone of our values, garnering steadfast loyalty from clients around the globe. Going beyond the conventional role of consultants, we emerge as strategic partners, infusing energy into software and products that challenge conventions and ignite transformative progress.

17 years, 2200+ strong, we've built 500+ success stories. We've helped 40+ startups launch impactful products, used by millions daily. And our 98% client retention speaks volumes - they trust us as their go-to transformation partners.

But MatchPoint is more than just business. We're driven by a desire to make the world a better place. Diversity and inclusion are our DNA. We champion women in leadership and tech, cultivating a global team that delivers cutting-edge solutions with excellence and genuine client satisfaction.

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

MatchPoint

MatchPoint Solutions is a fast-growing, young, energetic global **IT-Engineering services company with clients across the US **. We provide technology solutions to various clients like **Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! ** More recently, we have expanded to working internationally in**Canada, China, Ireland, UK, Brazil, and India **. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Key Details:- Pay Rate: $20-25/hour

- Location: Onsite – Chicago, IL

Service Summary

The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

Responsibilities:- End-user support (calls, emails, walk-ups) for Mac and Windows

- Software installations and troubleshooting

- Hardware support and new image builds

- Incident management (ticket updates and closure via ITSM tools)

- IMAC support (Install, Move, Add, Change)

- OS configuration troubleshooting and resolution

- Software, driver, and add-in reinstallations

- General on-site IT support tasks

- Primary focus on new hire equipment setup for onsite and remote field workers

Required Experience:- 0-2 years of end-user support experience

- Strong computer configuration and repair background

- 0-2 years with IT ticketing/incident management systems

- Experience with systems management tools (SMS or equivalent)

- Strong Active Directory experience

- Microsoft 365 (O365) experience beyond basic administration

- PowerShell experience

- Apple Mac hardware/software support experience

- Strong troubleshooting, analytical, and problem-solving skills

- Ability to work independently and manage priorities effectively

- Strong communication, documentation, and training skills

- Ability to lift IT equipment (PCs, servers, etc.)

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Help Desk Specialist

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